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  1. Have a setting to limit the ability to start voice / video chat to only agents instead of visitors.

    Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

    8 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. add a feature "pay per chat handled by agent"

    Instead of hiring agents per hour, maybe I could hire them per chat?
    For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

    Maybe if 0 agents are online, a paid agent will handle the chat.
    If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

    There would need to be some sort of rule system:
    Eg user joins chat - asks x - gets result
    Not just people joining to troll or spam and it costing us money

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Branding should be part of the asset and NOT part of the property.

    currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
    In our opinion, each asset should allow unique branding so that it can mimic the language settings.
    Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Remove Auto renew payment for addon

    Hi,
    We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

    Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add more characters to the branding, suggest to open the whole footer

    To open more characters for the branding.
    At the moment, even my 23 characters branding (including space, * and _) is cut.

    And I suppose this is a very easy fix by development team

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cut the price of the Video + Voice + Screensharing, make it competitive with rivals

    Currently its $49 a month which is just not competitive with rival web conferencing products like anymeeting.com or gotomeeting.com, especially when it does not work with Edge and we are not a heavy user. Price needs to be ~$24 per month or $240 annually or less to be competitive.

    I am still interested in the Video + Voice + Screensharing if they were to lower price similar to rivals and add features like recording. As it would be much better if we could just use one piece of software for everything.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. bundle deal for the custom branding add on.

    Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remove Dashboard branding

    Ability to re brand the dashboard same way widget is done, logo colors etc.

    18 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Telephone or email protocols for Remove Branding Add-on

    I have been trying to add a telephone protocol to the widget footer branding, but it is not possible because the link URL field expects an http protocol. It would be nice if we were able to add mailto: or tel: procols instead.

    1 vote
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  10. Request to remove "Blog posts" in a whitelable version.

    Hello

    We plan to buy the whitelabel. Our agents are experienced to quite often click on the links on "Blog posts" and leave the dashboard window. From that new window they open another windows. This causing a lot of distraction and the agents are not fully concentrated on their chats with clients. This could be a removable area by the admin. If a certain admin has such a need they could remove it otherwise the blogpost could remain if it does not disturbs anyone.

    3 votes
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  11. Make a Free Or Paid Feature to Enable Ads Between cHATS

    Make a Free Or Paid Feature to Enable Ads Between Chat With Customers are Chatting Admin Of Website Can Disble this Feature or Enable It

    3 votes
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  12. Panhandle Power Wash; LLC.

    Website
    http://cleaningthepanhandle.com/
    Keyword
    Pressure Washing
    Power Washing House Washing Roof Cleaning Paver Cleaning
    Description
    Power washing services, Softwashing, roof washing, gutter cleaning.
    Address
    8101 Alonzo rd
    Pensacola FL
    32526
    Primary phone
    (850) 384-1498
    Monday hours
    08:00-17:00
    Tuesday hours
    08:00-17:00
    Wednesday hours
    08:00-17:00
    Thursday hours
    08:00-17:00
    Friday hours
    08:00-17:00
    Saturday hours
    08:00-17:00

    0 votes
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