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  1. Ideia

    Olá. boa tarde!
    quando existe uma fila no atendimento do chat, seria interrssante mostrar para o cliente, que ele será o proximo da fila.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Change automatic ticket response! Urgent!

    Change automatic ticket response! Urgent! (Language and Text!)

    10 votes
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  3. 2 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Text editing for triggers

    Hi guys,

    It would be nice if you can throw in some text editing tools.

    Like bold, italic, maybe even bulleting etc.

    Also to add, can you make a trigger message box in administration bigger or allow us to expand it (slider). It's bit uncovinient to write and edit content.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Google Voice Widget (discontinued) landline call over the widget.. it basically dials both parties at the same time.

    Google voice widget had a "click to call" where by clicking the widget it automatically dials both parties on ladnline. there should be some vaue in it.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mandate pre chat in the form

    pre chat form on mobile site method change to same of desktop pre chat form method

    1 vote
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  7. 1 vote
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  8. Allow the ability to add chat sign off signature line that would allow for a link to Google Review

    Would like to have a button to sign off of chats that would give the customer a link to our Google Review page. Something like this.

    Thank you for chatting with Newline Trophy

    Happy with our service?
    Please click the link below to add a review to our Google review page
    Google Review (LINK HERE)

    1 vote
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  9. Monthly Round Up

    Provide Monthly Round up Report something similar to the weekly round up.

    12 votes
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  10. A Trigger or Widget in the chat box where a potential client can request a consultation

    Have a pop up or link in the chat back where a potential client can request a consultation

    4 votes
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  11. Como a plataforma tem possibilidade de mais de um atendente, para ser mais organizado. Poderia criar um método de fila ou ordem de atendi...

    O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

    1 vote
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  12. 9 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. chat

    The Suggestion is not related to improving the Chat system. According to me you guys are doing a great job .

    I am giving you a 'new suggestion' - a new idea or business plan -
    Please start creating submission forms or advanced forms for websites to integrate on our websites for free or at a nominal fee.

    Like there are many in market like 123formbuilder.com

    and jotform.com but they are expensive.

    Please do consider this new idea.

    4 votes
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  14. How can we do the recording once we have add on for Video + Voice + Screensharing

    I would like to have recording add ons added on Video + Voice + Screensharing so we can review it later on for complex conversations

    6 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. A place to store URLs for

    A place to store URLs for quick actions to direct vistors

    5 votes
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  16. Button Tab Like Triggers

    Tab Button like Trigger in the start of a chat to quickly answer the customer queries . it will help alot for a quick response.

    4 votes
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  17. i would like to get more than just the 20 triggers

    would be great to get a additional option to add 100+ triggers

    4 votes
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  18. boot system

    we need boot system

    1 vote
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  19. if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    1 vote
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  20. add a option to change alias profile pic border color which is currently permanent white color

    add a option to change alias profile pic border color which is currently permanent white color

    7 votes
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