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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Do not display clients / conversations for unselected departments

    When a customer selects the Technical Support department, for example, do not let the Finance department see that person being served at that time, unless they are redirected to the specific department or there is no one online in the desired department

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Background video chat

    It would be great if you could change the background in the videochat. For example that you see the company logo instead of the background surroundings.

    3 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. 5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports on a number of site visits.

    The reporting section allows you to view Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction, and First Response Time.

    We also provide you reports for Tickets as well such as Volume New Tickets, Solved Tickets, Ticket Source, Resolution Time, Tickets Reopened, and First Response Time

    You can access the Reporting section by clicking Reporting (6th icon from the top left of the dashboard – portrayed by a small bar graph icon).

    Simply select the site or tawk.to page, you want to generate reports for, from the dropdown menu at the top left of the reporting screen.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to…

  4. mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. webhook send msg

    Send message to customer

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Manage Public holidays

    Hi,
    It would be wise to add a feature to manage public holidays in the year.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ticker able be send more than one email,

    i am able to send one email via ticket only, kindly assist to look on this, so that able to send more than one email in a ticket

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automated sleep trap

    For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
    Just to ensure that the clients are not missed when you sleep?

    Also, Awesome service this is tbh!

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. language in video chat

    Video-Chat
    Please add different languages to your Video-Chat-Addon. E.g. it shows "close window" at the end of the chat, instead using the language I have selected fot the widget.

    6 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have auto-translation or text customization in the Video + Voice + Screensharing chat Add-on for multiple languages in the chat.

    Our automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Let your technical department verify that this chat widget can move freely

    Let your technical department verify that this chat widget can move freely

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

    The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. 能否提供中文简体字的页面,方便中国人去使用

    i want a page use chinese simplified chinese character not the traditional chinese thanks

    7 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Restrict to alias to enter in his/her chat only

    Restrict to alias to enter in his/her chat only

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Video and voice add-on included Branding Removal

    Will be cool offer, with the purchase of video and voice add-on, including the Branding Removal ability as a type of package of offer.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. I want all visitor information with mobile no and email ID how much pay for theis service

    I want all visitor information with mobile no and email ID how much pay for theis service

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. set up a facility to Time Out customers who keep agents hanging on

    If a customer keeps us hanging on and doesn't reply we want to Time them out of their session after one minute. eg: Sorry you have been timed out of this session - please Live Chat with us in the future if you need any help. This would reduce the time agents spend waiting for each customer to reply

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. change our own time zone for chat transcript

    change our own time zone for chat transcript

    9 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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