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  1. Add Your Logo For "Remove Branding"

    Add your logo to "Remove Branding" once this has been done I will then buy it but at the moment I do not wish to purchase it as it only allows you to put text.
    Please make it so we can upload company logos then saying powered by [company name]

    Thanks.

    3 votes
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  2. Tôi muốn được hướng dẫn lấy dữ liệu theo ngày theo tên từng nhân viên

    Tôi muốn được hướng dẫn suất dữ liệu theo từng nhân viên

    1 vote
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  3. 1 vote
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  4. shall have option to find the location of visitor After visitor leaving the site

    shall have option to find the location of visitor After visitor leaving the site

    1 vote
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  5. shall have option to find the location of After visitor leaving the site

    shall have option to find the location of After visitor leaving the site

    1 vote
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  6. add a option to change alias profile pic border color which is currently permanent white color

    add a option to change alias profile pic border color which is currently permanent white color

    7 votes
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  7. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
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    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  8. Follow up tool for my clients

    If my clients are getting information and need to follow up after some time.
    Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
    And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups

    3 votes
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  9. Voice separetely

    Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

    6 votes
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  10. add upload image button to pre chat form.

    i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

    4 votes
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  11. Appear in video automatically when the customer arrive on the page

    Hello I am french, so sorry for my english. I have a suggestion concerning the video call :
    It would be genious to appear in video automatically when the customer arrive on the page. I mean, appear in video, without clic on a button to activate video option, you see ? I would the video to be "ON" everytime I decide it. In others terms, I could impose automatically my face in real time to the customer, without he have to validate it before, by clicking on a button, following my request by text.
    So that when the customer would…

    3 votes
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  12. Private Label / White label - per widget, not property

    ability to change emails and branding per widget (or asset) instead of at property level

    1 vote
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  13. Change transcript email with Branding addon

    currently if you buy this addon, it allows you to:
    - ... Setup a custom support email address
    - Use your own domain to converse with your Visitors via email.

    but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
    So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
    for example some POP/IMAP options and choice for what type of communication we want to use this.

    9 votes
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  14. Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!

    The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…

    15 votes
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  15. Have a setting to limit the ability to start voice / video chat to only agents instead of visitors.

    Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

    8 votes
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  16. add a feature "pay per chat handled by agent"

    Instead of hiring agents per hour, maybe I could hire them per chat?
    For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

    Maybe if 0 agents are online, a paid agent will handle the chat.
    If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

    There would need to be some sort of rule system:
    Eg user joins chat - asks x - gets result
    Not just people joining to troll or spam and it costing us money

    4 votes
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  17. When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    16 votes
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  18. Branding should be part of the asset and NOT part of the property.

    currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
    In our opinion, each asset should allow unique branding so that it can mimic the language settings.
    Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

    3 votes
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  19. Remove Auto renew payment for addon

    Hi,
    We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

    Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.

    3 votes
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  20. Add more characters to the branding, suggest to open the whole footer

    To open more characters for the branding.
    At the moment, even my 23 characters branding (including space, * and _) is cut.

    And I suppose this is a very easy fix by development team

    3 votes
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