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  1. Desktop, Mobile e Tablet

    The widget display is on mobile (+ tablet) and desktop.
    If I wanted to put the widget only on the desktop and only on the tablet (excluding mobile), this is not possible.
    It is a great inconvenience!

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The widget visiblity settings allow you to hide the widget on load in mobile. This makes the chat invisible when a visitor navigates to your site using a mobile device. The chat widget won’t pop up and visitors will not be able to view or use it. However, you can still track the visitors on your site.

    Read more here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    You can also set different positions for your widget on desktop and mobile devices.

    The Widget Appearance panel gives you an option to set your tablet in ‘Desktop’ or ‘Mobile Website’ view.

    Whatever position you selected on your widget settings will reflect on the type of view you selected on your tablet.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Let me know if you have any other questions, require assistance, or just want to talk to someone…

  2. API endpoint to fetch the messages of a specific chat

    Hi there! It'd be great if there was a way of being able to fetch the messages of an existing/old conversation.

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently have a REST API in the works that will be out once the documentation has been approved.

    In the meantime, check out our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Customer Portal API integration

    Would be great to be able to integrate the Customer Portal through API

    2 votes
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  4. Braground color

    H,

    I wish there was an option to change background colour/opacity.

    https://localfreshfoods.co.uk/wp-content/uploads/2021/08/Untitled-11.png

    Thank you very much.

    Kind regards

    Rajendra Patel

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, the background color for trigger messages can not be customized.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. 12 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Your suggestion for Telegram integration been submitted to our engineers.

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  6. Igbo language

    https://crowdin.com/project/tawk-android

    The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.

    3 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our Dashboard currently doesn’t support the Igbo language.

    You can help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Which is the best in-app chat api for gaming app ?

    Hello Tawkers

    I am planning to build an gaming app with players communication with in app, so i'm started to search in-app chat api providers but can't select one from tons of apis like PubNub, MirrorFly Pusher, Getstream, Socket.io, Cometchat vs..

    What will be my app is, anonymous users will open chatrooms with some titles, and will start talking inside. I dont need messages to be keeped long time and just need user presence as an extra feature (will show user joined or left etc). I want a design exactly like periscope (without video stream of course) and dont have…

    1 vote
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    8 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  8. THIS IS URGENT!!

    please aument more the limit of the departments I can´t create more of 20 departments I need create as 30 departments for m

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, you can create a maximum of 20 departments per property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  9. THIS IS URGENT!! please aument more the limit of the departments

    I can´t create more of 20 departments I need create as 30 departments for my web app of services.

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment you can create a maximum of 20 departments for each property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  10. Shopify integration - add customers automatically

    Whenever a customer pings us, I am capturing name, email and phone number. We are using Shopify for our store.
    It would be really great is these can be added as customers automatically, it help us in end to end integration for marketing requirements.

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    ​Currently, you can not set the visitor’s name or email via the plugin. However, you can use the JS API from https://developer.tawk.to/jsapi/ to add JavaScript to your Shopify store.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Can we transfer old data via webhook?

    Hi,

    Can we transfer old data via webhook?
    Note: excluding zapier

    12 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I’d like to confirm what “old” data you are trying to transfer via webhooks, and confirm what is the outcome you are looking to achieve?

    To know more about our webhook function you can refer to this link: https://developer.tawk.to/webhooks/

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  12. WooCommerce Account Dashboard Integration

    Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

    Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

    Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

    27 votes
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  13. Get Visitor Data in JS API

    hi, i found this function in JS API

    TawkAPI = TawkAPI || {};
    Tawk_API.onPrechatSubmit = function(data){
    //place your code here
    };

    thats can do an action on PreChatSubmit

    I want to request to get
    visitor.data.email
    visitor.data.name
    visitor.data.phone

    in that function, we can forward the data to external API
    like CRM, that has add subcriber to list api post method.

    thanks

    1 vote
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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    As per our dev team, the data that you filled in on the pre-chat form will go to as data (array).

    Example value of data:
    data = [
    { label: ‘name’, value: ‘visitor name’ },
    { label: ‘email’, value: ‘visitor@email.com’ },
    { label: ‘phone’, value: ‘1234567890’
    ]

    You can then decide how the data will go to your other CRM.
    I hope this addresses your concern.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. 2FA Auth Google

    In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

    10 votes
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  15. Localization with Crowdin : Up to date ?

    I wish to complete the localization in French. I logged into Crowdin.
    I notice that the translation of "Write a reply ..." is not the one displayed in the Widget. (already 3 years old)

    Are the translations updated?
    How to update them?

    Thank you

    Regards

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, you can’t modify or translate the words in the reply field of your chat widget into French.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Assignee in create ticket event

    Hi,
    Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.

    To learn more, visit the following links:

    1. Creating and responding to tickets
    https://help.tawk.to/article/creating-and-responding-to-tickets

    2.Assigning tickets –
    https://help.tawk.to/article/assigning-tickets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. 1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about group chats, visit the following links:

    1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs:
    https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing group chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

  18. Chat shortcut visibility

    Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.

    1 vote
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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.

    All Public shortcuts will be visible to all property members.

    If the agent creates a Personal shortcut, it is only visible to that agent.

    Helpful links:

    1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts

    2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. add tawk to to conversion on facebook pixel

    i think tawk to should integrated with facebook pixel, so my job as digital marketers could measure the ads on facebook platform.

    2 votes
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  20. Please integrate with clickfunnels. Thank you.

    Please integrate with clickfunnels. Thank you.

    3 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an integration with ClickFunnels. However, our chat widget code will work on your funnel pages.

    For more info: https://help.tawk.to/article/adding-a-widget-to-your-website

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

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