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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Customer Portal API integration

    Would be great to be able to integrate the Customer Portal through API

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Assignee in create ticket event

    Hi,
    Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.

    To learn more, visit the following links:

    1. Creating and responding to tickets
    https://help.tawk.to/article/creating-and-responding-to-tickets

    2.Assigning tickets –
    https://help.tawk.to/article/assigning-tickets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. 1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about group chats, visit the following links:

    1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs:
    https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing group chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

  4. Chat shortcut visibility

    Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.

    All Public shortcuts will be visible to all property members.

    If the agent creates a Personal shortcut, it is only visible to that agent.

    Helpful links:

    1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts

    2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. add tawk to to conversion on facebook pixel

    i think tawk to should integrated with facebook pixel, so my job as digital marketers could measure the ads on facebook platform.

    2 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. WooCommerce Account Dashboard Integration

    Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

    Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

    Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

    21 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please integrate with clickfunnels. Thank you.

    Please integrate with clickfunnels. Thank you.

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an integration with ClickFunnels. However, our chat widget code will work on your funnel pages.

    For more info: https://help.tawk.to/article/adding-a-widget-to-your-website

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  8. 2FA Auth Google

    In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

    9 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. RPC to create a ticket programmatically (when someone fills my website's contact form for instance)

    Hello,

    I'd like to replace my website's contact form with a ticket-creation. For that I'd need a RPC url on your side that I could call, providing email, name, and message.

    Very easy, and usefull for other situations as well.

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. download emails in one place

    Hi

    a greant funcionality is download the emails en just one place.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have a feature on the Dashboard for downloading emails.

    You can, however, download messages from your previous chats and tickets.

    To learn more about the Messaging feature, visit this link:
    https://help.tawk.to/article/getting-started-with-messaging

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. 2 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Estimated wait time.

    On the triggers tab add different variables that admins can add. Like "estimated-wait-time" where the user will be able to see what the wait time is for the avg tickets. This could also be to assure customers we are here for them.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We do have the feature to show the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.

    With regard to tickets, we currently don’t have a notification feature for estimated wait time.

    You may personalize a message about the average handling time when creating tickets.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Make the chat integrated with PWA plugins for Wordpress

    I would like to use a PWA plugin for Wordpress, but Tawk doesn't work with theses app.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    At this stage, our forms are only available as a Pre-Chat Form and an Offline Form.

    Pre-Chat Form is an optional way to gather more information from visitors before allowing them to enter the chat.

    An Offline Form is used when no agents are logged into the dashboard. The widget will say “offline” and your visitors can fill in the offline form to leave their name, email and a message for you.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Integrate with FB messenger

    Integrate with FB messenger

    10 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. to help me on turn off email notification

    I can not turn off the email notification. I can not click on the email notification button. Please on the side par, please help

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. You should provide SDK to add live chat to app

    You should provide SDK to add live chat to app

    9 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. We should be given an API by which we can keep a record of Chats

    We should be given an API for PHP by which we can keep a record of Chats such as how many chats received today, weekly, and on a monthly basis along with how long it goes so, we can better manage our employees!

    We need this API to see the details on our own website as other details available there too such as calling software, emails, and other integrations, so it would be easier to manage all the things at one place!

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Your request is possible through REST API. Please reach out to our support team via our chat widget to grant receive access to our Metrics API documentation.

    Alternatively, you may email us at support@tawk.to.

    You can also check our Javascript API documentation here: https://developer.tawk.to/jsapi/
    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. 1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    As mentioned by our support agent, the chat widget will have the same location for both mobile and desktop.

    We currently don’t have a feature to adjust the location of the widget on mobile.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. integrate confluence for KB

    integrate confluence for KB

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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