I was looking for something like tawk but that I could set up a phone number to text the incoming comment/question and then the recipient could just text in reply. That way I could manually change the number for whoever is on call (or better yet, maybe the software would let me set a schedule for who is on call).

Could be nice if the chat send data in different languages depends on current language of (Wordpress) multi-language website to different chats.

Could be nice send from Wordpress form answers directly to the chat.

Can we develop a feature to integrate with MS Teams and Slack please

If I don't want to use widget at all, I just want to make a one-liner URL which will "ring" me on tawk and that's it, there is no need to response to the user. Of course the URL should embed the basic info such as name/email/comment in the URL, this way I can use my custom program to call the URL which can then ring me on tawk with the basic info

TawkVisitor({
this.name,
this.email,
this.hash,
});

i am requesting to add phone and city ,so that i can add stored phone and city in tawk to on load.

Looking for something like a websocket or long-polling API so we can use our chat widget as the UI that customers see, but integrate with tawk so if the bot cant help the customer, we escalate to a human agent

idea is to have an automated greeting messages for each and every id that enters in the voice chat room
i have a room on yalla and star chat i am looking for automatic greeting message for each and every id that comes in to the room

integrate confluence for KB

I haven't seen a Phone Number field in the Zap editor. I want to create a new contact on my CRM when someone submits the pre-chat form on my website. As for now I only able to pass name and email but not phone number.

Please consider this feature as it could be very time-saving for any customer service agent who sends lots of pictured tutorials with shortcuts. that way I wouldn't have to browse my gallery always for finding the right picture.

Thanks! one of the best platforms out there

Ok i have a ecommerce where is present many vendors; should be great create a department for vendors where the super user assign the tikets to the vendor, in this way opening a private channel form customer to vendors that sholud be a Assistant Assigned at specific Department. In the same time this type of assistant shold be a lower level of access to system, where could be see only the chat assigned

This would be so useful as you can retarget EVERYONE once you've captured their data.

We are looking for special widget who can attract customers when entering on our page.
It's so important to give them direction in order to start conversation.

So is it possible to create a widget who can moove like this one on this website :

https://sante.journaldesfemmes.fr/fiches-maladies/2667643-carte-covid-19-france-zone-rouge-couleur-departement-20-km-ile-de-france-temps-reel-monde/

We have a Custom Built CRM application and we need to fetch the Tickets and Chat conversation from tawk,
I could see the Javascript API is pretty basic.
How to achieve this? Using Zapier ?

Add integration to search for Zendesk articles in Knowledge Base using their API.
Would be great to answer support questions by searching knowledge base articles and provide the link

Einbindung von Wordpress (z.B. Ticket Seite bei Wordpress, Worpress User als Agents,...)