Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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RPC to create a ticket programmatically (when someone fills my website's contact form for instance)
Hello,
I'd like to replace my website's contact form with a ticket-creation. For that I'd need a RPC url on your side that I could call, providing email, name, and message.
Very easy, and usefull for other situations as well.
3 votes -
download emails in one place
Hi
a greant funcionality is download the emails en just one place.
1 vote
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
We currently don’t have a feature on the Dashboard for downloading emails.
You can, however, download messages from your previous chats and tickets.
To learn more about the Messaging feature, visit this link:
https://help.tawk.to/article/getting-started-with-messagingWe have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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2 votes
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Estimated wait time.
On the triggers tab add different variables that admins can add. Like "estimated-wait-time" where the user will be able to see what the wait time is for the avg tickets. This could also be to assure customers we are here for them.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We do have the feature to show the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.
With regard to tickets, we currently don’t have a notification feature for estimated wait time.
You may personalize a message about the average handling time when creating tickets.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Make the chat integrated with PWA plugins for Wordpress
I would like to use a PWA plugin for Wordpress, but Tawk doesn't work with theses app.
1 vote -
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas here.
At this stage, our forms are only available as a Pre-Chat Form and an Offline Form.
Pre-Chat Form is an optional way to gather more information from visitors before allowing them to enter the chat.
An Offline Form is used when no agents are logged into the dashboard. The widget will say “offline” and your visitors can fill in the offline form to leave their name, email and a message for you.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Integrate with FB messenger
Integrate with FB messenger
10 votes -
to help me on turn off email notification
I can not turn off the email notification. I can not click on the email notification button. Please on the side par, please help
1 vote -
You should provide SDK to add live chat to app
You should provide SDK to add live chat to app
9 votes -
We should be given an API by which we can keep a record of Chats
We should be given an API for PHP by which we can keep a record of Chats such as how many chats received today, weekly, and on a monthly basis along with how long it goes so, we can better manage our employees!
We need this API to see the details on our own website as other details available there too such as calling software, emails, and other integrations, so it would be easier to manage all the things at one place!
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
Your request is possible through REST API. Please reach out to our support team via our chat widget to grant receive access to our Metrics API documentation.
Alternatively, you may email us at support@tawk.to.
You can also check our Javascript API documentation here: https://developer.tawk.to/jsapi/
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help! -
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
As mentioned by our support agent, the chat widget will have the same location for both mobile and desktop.
We currently don’t have a feature to adjust the location of the widget on mobile.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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integrate confluence for KB
integrate confluence for KB
1 vote -
integrate confluence for KB
integrate confluence for KB
3 votes -
sms interface
I was looking for something like tawk but that I could set up a phone number to text the incoming comment/question and then the recipient could just text in reply. That way I could manually change the number for whoever is on call (or better yet, maybe the software would let me set a schedule for who is on call).
2 votes -
2 votes
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Send data in different languages depends on current language to different chats
Could be nice if the chat send data in different languages depends on current language of (Wordpress) multi-language website to different chats.
1 vote -
Could we send from Wordpress form answers directly to the chat?
Could be nice send from Wordpress form answers directly to the chat.
1 vote -
Integrate with MS Teams
Can we develop a feature to integrate with MS Teams and Slack please
1 vote -
want to see a direct http call initialisation method
If I don't want to use widget at all, I just want to make a one-liner URL which will "ring" me on tawk and that's it, there is no need to response to the user. Of course the URL should embed the basic info such as name/email/comment in the URL, this way I can use my custom program to call the URL which can then ring me on tawk with the basic info
1 vote -
Adding Phone Number Fields in the Zapier editor
I haven't seen a Phone Number field in the Zap editor. I want to create a new contact on my CRM when someone submits the pre-chat form on my website. As for now I only able to pass name and email but not phone number.
10 votes
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