Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Android and Ios SDK

    It would be great to have an Android and Ios SDK to add chat service to our existing apps.

    305 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    50 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. integration zoho crm

    please integrate tawk.to system with zoho CRM so that all leads(users) are came to CRM system and its very usefull because many organisation uses Zoho just need to call the scripts with URL .

    108 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  20 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. integration with bitrix24

    I propose to make the integration with cloud-based CRM bitrix24

    49 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Twilio SMS integration

    Would be awesome if you could hook this into Twilio and allow both website chat, and SMS chat from customers on their mobile devices

    63 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Zendesk integration

    Hello guys,

    We work with Zendesk and Zopim , but we assess the Zopim and he has not been a good tool for our Company.

    We were then presented to the Tawk . The problem is that there is no integration with Zendesk .
    There is a possibility desevolver the Tawk for Zendesk ?

    Thank you!

    150 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow integration with Google Analytics

    It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

    458 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    68 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    36 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Integration with AmoCRM

    Dear friends

    How do I integrate chat with AmoCRM?

    Thank you

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate with Slack Platforms

    Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

    With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

    512 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  74 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cordova plugin

    Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Infusionsoft integration

    It would be awesome if it could integrate with Infusionsoft or allow you to download all enquiries into excel and emails so this data can be uploaded into a CRM program.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    44 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. 24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integrate osticket

    Hi,

    Please entegrate with osticket

    14 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. 15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Instant messenger integration - Agents can respond chats via IM

    Responding via phone is slow
    Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
    Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.

    Please kindly consider making integration with some opensource instant messaging protocol.

    Pidgin supported protocols:
    https://en.wikipedia.org/wiki/Pidgin%28software%29#Supportedprotocols

    Miranda supported protocols:
    http://www.miranda-im.org/about/

    Protocols comparison:
    https://en.wikipedia.org/wiki/Comparisonofinstantmessagingprotocols
    (These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)

    Thank You

    17 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Integrate with Aweber, Getresponse & Other Autoresponder Service

    Tawk.to Team.. Kindly Add email-list-integration features so that we can integrate the Live Chat List with Aweber, Getresponse or Other Autoresponder Services, and Add the to Our Email List and Send Followp-mails. Thanks...

    By the way, you're doing Great Job & Your Mobile App is Awesome to provide support.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create a Zappier App

    Simply put, Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. --

    I use it for simple things, like Retweeting a company post to various locations as me, or another twitter user.

    We (users of tawk) could use it to do things such as:
    Create MailChimp Subscriber from Tawk
    Create Zoho, SugarCRM or Salesforce CRM Lead from Tawk Transcript
    Create Tweet from each new chat session (such as "We're helping Someone right now. #NeedAssistance - #JustTawk http://shor.url/forsupport"

    Zappier works off hooks and API's, which you guys know better than us :)…

    516 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    47 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Support the use of reply to address in tickets

    Hi,

    It would be great if you could honour the reply to address in emails as this allows for integration with systems like formtomail.

    Thanks

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Using tags to connect with zapier or email marketing

    If we already have tags we can you them to connect Tawk with Zapier or an email marketing app for example Active Campaign. Each tag would generate an automation on email marketing to start a funnel. Intercom is already doing this with zapier then we can connect it with Active Campaign

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base