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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Add chat window inside Wordpress dashboard

    You should add chat window inside Wordpress dashboard. And allow admin chats from inside the dashboard to the other fellow admins.

    7 votes
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  2. Support Wordpress Multisites

    Apparently tawk.to and it's WP plugin don't work correctly for Wordpress multisites. That's a bit of a shame and should be "fixed".

    12 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. add telegram.org integrations

    Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

    171 votes
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    12 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have an integration with Telegram.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Add tawk chat ionic android app

    ionic (Ionic CLI) : 3.18.0

    @ionic/app-scripts : 3.1.2

    Cordova Platforms : android 6.3.0

    ERROR not show

    3 votes
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  5. tawk.to with salesforce integration

    Please integrate tawk.to with salesforce

    76 votes
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    20 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have an integration for Salesforce.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    For Shopping Cart Integrations, visit this link:
    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. PIPEDRIVE CRM Integration

    Integrate Widget Fields - like Name, E-Mail, Telephone with Pipedrive CRM

    57 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ricardo


    Thank you for choosing tawk.to and for sharing your ideas with us.


    We do not currently have an integration with Pipedrive.


    Great news! Our CRM (Contacts) is already in the beta stage.


    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!


    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/


    For our latest release, visit this link: https://www.tawk.to/category/updates/


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me…

  7. Integrate with Active campaign so details collected go directly.

    Really needs integration with AC so there is no double handling of details.

    61 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,
    ,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Active Campaign.

    However, you can set up workflow automation through Zapier.

    You can trigger a specific action in the Active campaign when a chat ends, when a new chat starts, or when a new ticket is created in tawk.to.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Wordpress Multilingual

    Enable integration with Wordpress Multilingual, so an admin can assign a different widget for each language. Now you can have more than one widgetready, but you can only use one.

    14 votes
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  9. Plugin for Moodle LMS

    I would like to have a tawk.to plugin for Moodle

    36 votes
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  10. Ionic integration for tawk.to

    Kindly add feature to include tawk.to in ionic apps

    21 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. reCAPTCHA integration

    reCAPTCHA integration

    152 votes
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    24 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have a reCAPTCHA or spam filter option for our chat widget.

    Alternatively, you can ban Spammers by their IP addresses to prevent them from accessing the widget on your site.

    Helpful link: https://help.tawk.to/article/banning-a-visitor

    We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Add instruction for Yandex Metrica

    Please place the instruction for interaction with Yandex Metrica for tracking of statistics of use of your tawk form, as Google Adwords

    Here documentation https://yandex.com/support/metrika/objects/reachgoal.xml

    If somebody is able to help I will be grateful

    13 votes
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  13. Microsoft Dynamics CRM Integration

    Microsoft Dynamics CRM Integration

    44 votes
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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an integration with Microsoft Dynamics.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  14. chat window popup inside a facebook page, people don't pay attentions to tabs inside a page

    chat window popup inside a facebook page, people don't pay attentions to tabs inside a page

    7 votes
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  15. Add a Facebook Like button on the chat window

    When putting the business's Facebook Like button on the chat window, if customer will click "like" it will add real value to the business rather than the regular current like button.
    This will most likely happen if the customer was happy with the service with the representative.
    This feature already exists as a chat app on Shopify and is very popular

    18 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  16. I like to use tawk.to on my vtiger CRM and customer portal

    I like to use tawk.to on my vtiger CRM and customer portal

    24 votes
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  17. WordPress (WP) and WooCommerce (online shop) ticket system

    you got the nice Wordpress widget already (only chat)
    please add the support for WooCommerce and WordPress (WP).
    tawk WP contact form,
    when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
    this would be awesome.

    Why WooCommerce and Wordpress?
    Wordpress powers more than 26% of all webpages.
    WooCommerce is the fastest growing online shop software in the world.
    need figures? here they are:
    http://trends.builtwith.com/shop
    http://awesomescreenshot.com/05d5yd9706
    http://trends.builtwith.com/cms
    http://awesomescreenshot.com/0ac5yd9gc6

    67 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We currently do not have an integration with WordPress and WooCommerce ticketing systems.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.

  18. Offline messages be sent in ADF.

    Some CRM Systems only allow receiving leads by ADF. This would be valuable for offline messages.

    4 votes
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  19. Support Wordpress WPML (translation plugin) so that the right chat language shows

    WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

    120 votes
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    planned  ·  11 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  20. REST API for CRM Integration

    It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.

    295 votes
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    22 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months.

    In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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