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  1. Twilio SMS integration

    Would be awesome if you could hook this into Twilio and allow both website chat, and SMS chat from customers on their mobile devices

    73 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have an integration with Twilio.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. allow integration with mautic

    Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.

    https://www.mautic.org/

    71 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have an integration with Mautic.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. WordPress (WP) and WooCommerce (online shop) ticket system

    you got the nice Wordpress widget already (only chat)
    please add the support for WooCommerce and WordPress (WP).
    tawk WP contact form,
    when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
    this would be awesome.

    Why WooCommerce and Wordpress?
    Wordpress powers more than 26% of all webpages.
    WooCommerce is the fastest growing online shop software in the world.
    need figures? here they are:
    http://trends.builtwith.com/shop
    http://awesomescreenshot.com/05d5yd9706
    http://trends.builtwith.com/cms
    http://awesomescreenshot.com/0ac5yd9gc6

    67 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We currently do not have an integration with WordPress and WooCommerce ticketing systems.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.

  4. Integrate with Active campaign so details collected go directly.

    Really needs integration with AC so there is no double handling of details.

    61 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,
    ,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Active Campaign.

    However, you can set up workflow automation through Zapier.

    You can trigger a specific action in the Active campaign when a chat ends, when a new chat starts, or when a new ticket is created in tawk.to.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. PIPEDRIVE CRM Integration

    Integrate Widget Fields - like Name, E-Mail, Telephone with Pipedrive CRM

    57 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ricardo


    Thank you for choosing tawk.to and for sharing your ideas with us.


    We do not currently have an integration with Pipedrive.


    Great news! Our CRM (Contacts) is already in the beta stage.


    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!


    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/


    For our latest release, visit this link: https://www.tawk.to/category/updates/


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me…

  6. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    55 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ivan Krechko

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Jira.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  7. integration with bitrix24

    I propose to make the integration with cloud-based CRM bitrix24

    52 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Andrey

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Bitrix24.

    Great news! Our CRM (Contacts) is already in the beta stage.

    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!

    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/

    For our latest release, visit this link: https://www.tawk.to/category/updates/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our…

  8. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    51 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Salesforce.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  9. Microsoft Dynamics CRM Integration

    Microsoft Dynamics CRM Integration

    44 votes
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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an integration with Microsoft Dynamics.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  10. Integrate with Trello

    Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.

    42 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Mike

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have a direct integrations with Trello.

    However, you can integrate tawk.to with Trello in a few simple steps using Zapier.

    For example, you can automatically add new tickets as cards on a Trello board.

    Learn more on our Developers Platform: https://developer.tawk.to/zapier/

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  11. Integrate with WooCommerce ( Showing Transaction History of Clients )

    Hi,

    First by far you are the best plugin for wordpress and thank you for been amazing :)

    I would like to suggest you few updates or add ons which can help you boost the popularity and gain more clients from your competitors .

    We know that you already integrated with WooCommerce which is a great adavantage, but I mention that they are few more areas where you can grow your plugin. You can consider the following in your future plans to integrate your plugin with the WooCommerce data, in order to show the following in a new tab next…

    37 votes
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  12. Plugin for Moodle LMS

    I would like to have a tawk.to plugin for Moodle

    36 votes
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  13. App for Wix App Market

    My suggestion is to add an app for the wix app market.

    Then there are no bugs anymore and
    because now, the widget is hidden on mobile phones.
    There isn't any possibility to show it on mobile phones because of html.

    34 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  14. We would like tawk to integrated with Help Scout CRM Software

    Hello

    It would be very useful if we could have our chats pulled into some type of CRM software, we are currently looking to use Help Desk, https://www.helpscout.net/

    31 votes
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  15. 30 votes
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  16. 29 votes
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  17. Integration with Zoho Desk

    Integrate Tawk.to with Zoho Desk (formerly Zoho Support). Zoho Desk is one of the fastest growing help desk / customer support solutions but it lacks a solid chat solution. The integration would include the ability to pass chat details such as name, email and chat transcript to Zoho Desk and create a support ticket from the chat.

    27 votes
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  18. WooCommerce Account Dashboard Integration

    Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

    Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

    Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

    27 votes
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  19. I like to use tawk.to on my vtiger CRM and customer portal

    I like to use tawk.to on my vtiger CRM and customer portal

    24 votes
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  20. add support for the Woocommerce plugin

    It would be great if the Woocommerce plugin had the same functions as the Shopify one, such as the ability to view/update orders directly from the tawk.to dashboard.

    24 votes
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