Really needs integration with AC so there is no double handling of details.55 votes
Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.53 votes
Integrate Widget Fields - like Name, E-Mail, Telephone with Pipedrive CRM52 votes
I propose to make the integration with cloud-based CRM bitrix2449 votes
Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
Good luck!44 votes
Microsoft Dynamics CRM Integration42 votes
Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.41 votes
you got the nice Wordpress widget already (only chat)
please add the support for WooCommerce and WordPress (WP).
tawk WP contact form,
when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
this would be awesome.
Why WooCommerce and Wordpress?
Wordpress powers more than 26% of all webpages.
WooCommerce is the fastest growing online shop software in the world.
need figures? here they are:
It would be great to have it so agents can log cats in SalsForce Service Cloud36 votes
An android sdk would be nice, but creating a package for Flutter would be even better.36 votes
My suggestion is to add an app for the wix app market.
Then there are no bugs anymore and
because now, the widget is hidden on mobile phones.
There isn't any possibility to show it on mobile phones because of html.31 votesAdmintawk.to (top bird!, tawk.to) responded
Can you please check this topic for implementation for Wix websites and tell if it solves the issue with the mobile widget:
It would be very useful if we could have our chats pulled into some type of CRM software, we are currently looking to use Help Desk, https://www.helpscout.net/31 votes
I would like to have a tawk.to plugin for Moodle26 votes
Integrate Tawk.to with Zoho Desk (formerly Zoho Support). Zoho Desk is one of the fastest growing help desk / customer support solutions but it lacks a solid chat solution. The integration would include the ability to pass chat details such as name, email and chat transcript to Zoho Desk and create a support ticket from the chat.24 votes
I like to use tawk.to on my vtiger CRM and customer portal23 votes
Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
Hoping for a prompt and helpful response. Thank You!19 votes
When putting the business's Facebook Like button on the chat window, if customer will click "like" it will add real value to the business rather than the regular current like button.
This will most likely happen if the customer was happy with the service with the representative.
This feature already exists as a chat app on Shopify and is very popular18 votes
Responding via phone is slow
Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.
Please kindly consider making integration with some opensource instant messaging protocol.
Pidgin supported protocols:
Miranda supported protocols:
(These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)
Thank You17 votes
Kindly add feature to include tawk.to in ionic apps15 votes
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