Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
222 results found
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add a trigger for "New Offline message" in Zapier
Currently, you already have 3 triggers in Zapier.
1.When starting a New Chat
2.when ending a new chat
3.When starting a new ticketThe missing one is When receives a new offline message.
23 votes -
Instant messenger integration - Agents can respond chats via IM
Responding via phone is slow
Having open web broser panel is resource & space waste if i have low number of chats daily or no chats.
Instant messenger responding is clever as messengers apps are already made for numerous operating systems and many people already having them installed.Please kindly consider making integration with some opensource instant messaging protocol.
Pidgin supported protocols:
https://en.wikipedia.org/wiki/Pidgin_%28software%29#Supported_protocolsMiranda supported protocols:
http://www.miranda-im.org/about/Protocols comparison:
https://en.wikipedia.org/wiki/Comparison_of_instant_messaging_protocols
(These apepars to be marked "Open standard": IRC, Mumble, SIP (used in VOIP apps), XMPP, zephyr)Thank You
23 votes -
add facebook pages chat to integrate with tawk to
i just want to know that how can we integrate our facebook page chats to our tawk to chat?
means if some one send us message we will recieve that in tawk to and we can directly reply it from tawk to
its great feature some of chat software like jivo chat are providing this feature22 votes -
21 votes
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Ecwid integration
I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..
21 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we don't have an integration with Ecwid. Here are the available Shopping Cart Integrations with tawk.to. 1. Shopify 2. BigCommerce 3. osCommerce 4. ShopTill-e 5. Osclass - Open Source Classifieds 6. PrestaShop 7. OpenCart 1.x 8. OpenCart 1.5.6.x 9. OpenCart 2.2, 2.1.x & 2.0.x 10. OpenCart 2.3.0.x 11. OpenCart 3.0.x 12. Zen Cart 13. Magento 1 14. Magento 2 You may visit our Knowledge Base for more installation guides. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Ionic integration for tawk.to
Kindly add feature to include tawk.to in ionic apps
21 votes -
Department Chat Volume Count Option has disappeared in reporting!!!
Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
Hoping for a prompt and helpful response. Thank You!19 votes -
Ability to authenticate and login to the dashboard with Azure AD
Ability to authenticate and login to the dashboard with Azure AD.
19 votes -
knowledge base api integration
Would be great to be able to integrate the knowledge base through API
18 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don’t have an API documentation for our Knowledge Base. We're continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Add a Facebook Like button on the chat window
When putting the business's Facebook Like button on the chat window, if customer will click "like" it will add real value to the business rather than the regular current like button.
This will most likely happen if the customer was happy with the service with the representative.
This feature already exists as a chat app on Shopify and is very popular18 votes -
Using tags to connect with zapier or email marketing
If we already have tags we can you them to connect Tawk with Zapier or an email marketing app for example Active Campaign. Each tag would generate an automation on email marketing to start a funnel. Intercom is already doing this with zapier then we can connect it with Active Campaign
18 votes -
Add chatbot
Add a chatbot similar to Manychat
18 votes -
Cordova plugin
Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.
18 votes -
Add instruction for Yandex Metrica
Please place the instruction for interaction with Yandex Metrica for tracking of statistics of use of your tawk form, as Google Adwords
Here documentation https://yandex.com/support/metrika/objects/reachgoal.xml
If somebody is able to help I will be grateful
16 votes -
chat answered webhook event
Add the ability for tawk to send a webhook event when a chat is answered.
15 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions. We currently have Webhook functions for Chat Start, Chat End and New Ticket. For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/ This request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Xamarin
To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.
15 votes -
Wordpress Multilingual
Enable integration with Wordpress Multilingual, so an admin can assign a different widget for each language. Now you can have more than one widgetready, but you can only use one.
14 votes -
Integrate with FB messenger
Integrate with FB messenger
13 votes -
Adding Phone Number Fields in the Zapier editor
I haven't seen a Phone Number field in the Zap editor. I want to create a new contact on my CRM when someone submits the pre-chat form on my website. As for now I only able to pass name and email but not phone number.
13 votes -
Support Wordpress Multisites
Apparently tawk.to and it's WP plugin don't work correctly for Wordpress multisites. That's a bit of a shame and should be "fixed".
12 votes
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