Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
222 results found
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4 votes
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i want disable the menu of "change name"
i want disable the menu of "change name" in the next version
4 votes -
WHMCS Module update
Would love to see an update to the WHMCS module for the newer versions. (https://marketplace.whmcs.com/product/3134-tawkto-live-chat)
4 votes -
auto chat greeter for yalla and star chat like apps
idea is to have an automated greeting messages for each and every id that enters in the voice chat room
i have a room on yalla and star chat i am looking for automatic greeting message for each and every id that comes in to the room4 votes -
Integrate with MS Teams
Can we develop a feature to integrate with MS Teams and Slack please
4 votes -
I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.
I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.
4 votes -
How can I integrate my website with tawk?
Hi
Hope you are doing good.
I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance4 votes -
seoshop plugin
seoshop plugin !!!!!!!
3 votes -
Please integrate with clickfunnels. Thank you.
Please integrate with clickfunnels. Thank you.
3 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have an integration with ClickFunnels. However, our chat widget code will work on your funnel pages.
For more info: https://help.tawk.to/article/adding-a-widget-to-your-website
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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We should be given an API by which we can keep a record of Chats
We should be given an API for PHP by which we can keep a record of Chats such as how many chats received today, weekly, and on a monthly basis along with how long it goes so, we can better manage our employees!
We need this API to see the details on our own website as other details available there too such as calling software, emails, and other integrations, so it would be easier to manage all the things at one place!
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
Your request is possible through REST API. Please reach out to our support team via our chat widget to grant receive access to our Metrics API documentation.
Alternatively, you may email us at support@tawk.to.
You can also check our Javascript API documentation here: https://developer.tawk.to/jsapi/
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help! -
Igbo language
https://crowdin.com/project/tawk-android
The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our Dashboard currently doesn’t support the Igbo language.
You can help us translate tawk.to by visiting the following links:
1. Web Dashboard here > https://crowdin.com/project/tawk
2. Android app here > https://crowdin.com/project/tawk-android
3. iOS app here > https://crowdin.com/project/tawk-iosWe have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Limit Tickets to Users
Users are in the habit of opening several tickets for the same subject.
I would greatly appreciate if a resource were available to limit this feat.
Unfortunately, instead of most answering the Open Ticket, they create more and more, damaging the entire service.
The correct thing would be, after opening a Ticket for Such Customer, he can only respond to this ticket until it is closed.
From now on, grateful for the attention.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.
I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Desktop, Mobile e Tablet
The widget display is on mobile (+ tablet) and desktop.
If I wanted to put the widget only on the desktop and only on the tablet (excluding mobile), this is not possible.
It is a great inconvenience!3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
The widget visiblity settings allow you to hide the widget on load in mobile. This makes the chat invisible when a visitor navigates to your site using a mobile device. The chat widget won’t pop up and visitors will not be able to view or use it. However, you can still track the visitors on your site.
Read more here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
You can also set different positions for your widget on desktop and mobile devices.
The Widget Appearance panel gives you an option to set your tablet in ‘Desktop’ or ‘Mobile Website’ view.
Whatever position you selected on your widget settings will reflect on the type of view you selected on your tablet.
To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Let me know if you have any other questions, require assistance, or just want to talk to someone…
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CRM Integration with Justdial , Indiamart , etc
It would be useful for the Indian clients if the CRM Integration is done with India’s local search engines like Justdial , Indiamart , etc
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At the moment, we currently don’t have an integration with India’s local search engines.
Great news! We are already in the final stages of building our CRM (Contact) product.
Learn more about Contacts and register your interest for beta access here: https://www.tawk.to/updates/crm-beta-release-contacts/
We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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contact@ultimax.fr
Would be great if we could know if an employee is online for chatting, programatically by Javascript, like :
window.Tawk_API.isAnEmployeeOnline()3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
You can check out our JavaScript API documentation for a flexible set of methods that may help with your website projects.
You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.
Another alternative is to create a group chat to see who is online.
To learn more, visit the following links:
1. Creating a group chat
https://help.tawk.to/article/creating-a-group-chat
2.Adding direct messages and group chats to tabs
https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.r
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Enable the ability to create tawk tickets from zapier
I would like to create tickets in tawk when I receive an email in an another mailbox (using zapier or directly)
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for choosing tawk.to and for sharing your ideas with us.
We don't have a feature enabling the creation of tawk tickets via Zapier. Our Zapier integrations have features similar to those available in our webhooks.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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New User want to add Live Chat on my Website
Hello, Folks I want to add the Live Chat Integration on My website. https://wopick.org Is this Possible.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for your interest in tawk.to
There are a few options for adding a chat widget to your website depending on how your website is built.
Head over here to learn more: https://help.tawk.to/article/adding-a-widget-to-your-website
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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Improve columns width and overflow in Monitoring tab of Dashboard (solution provided)
The main columns in Monitoring tab (Name/ID, IP, Page, Referrer) are not well optimized. They waste too many space (white area) and the 2 first (Name/ID, IP) have the text overflow hidden at right while the most important information on them is exactly what is at the end (the last digits of ID and IP).
I have resolved this with the help of Stylus browser extension and a custom CSS code I made available at https://userstyles.world/style/2286/tawk-to-dashboard-monitoring-columns-optimization-tawk
I am giving the code away with no license or attribution needed so everyone can use and if Tawk team thinks it's useful, they…
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi
Thank you for choosing tawk.to and for sharing your ideas with us.
Optimizing the Dashboard is one of our priorities. We will take note of your suggestion.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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Fleeq Integration
Fleeq.io is great to do tutorials for the KB but there's no way to link/embed it (directly).
Also, you might want to reach out to Fleeq in order to add tawk.to the their integrations as well.3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Leandro,
This is Elle from tawk.to. Thank you for reaching out.
We don't currently have an integration with Fleeq.io, however, it's in our product Pipeline :)
We are continuing to build out our Knowledge Base product.
Our developer team will check and coordinate to Fleeq.io on this matter for possible integration in the near future.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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contact page
Allow for the knowledge base to be linked to platform contact forms (Wordpress, Shopify et) so that when a user starts entering the contact form subject they would get suggestions appear for the answer from the knowledgebase. This greatly would help self support and would be a unique key selling point for tawk.
Similarly, the contact forms embedded into the websites could have links to tawk chat to be more seamlessly integrated with the websites rather than just a chat widget.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Bob,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Allowing the Knowledge Base to be linked to other platforms is currently unavailable.
We are continuing to build out our Knowledge Base product.
We've acknowledged your request and have forwarded it to the team. Your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
If you want to talk to someone at tawk.to, here is a link to our calendar:
https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
- Don't see your idea?