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Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
222 results found
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3 votes
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integrate confluence for KB
integrate confluence for KB
3 votes -
IBM Watson Chatbot integration with tawk live chat
Hello,
I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?
I am sorry for my improper English, I'm Greek. Thanks in advance!
2 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently don’t have integration for IBM Watson Chatbot or an API to connect the two platforms.
Alternatively, you can check our JavaScriptAPI documentation for flexible sets of methods that may help with your website projects.
You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add a feature to import from intercom
I want to switch from intercom but I'm dissuaded because I don't want to lose track of old conversations & user context.
You could even just have a single standardized import format and then your customers could write scripts to convert various other company's export formats into your import format, and share those scripts with each other!
2 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we do not have a feature for migration from Intercom to tawk.to.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Reverse IP Lookup - for external system like LeadForensics
Since Tawk already pulls the user's IP, it would be neat if it was integrated with an external system like LeadForensics to attempt to figure out who the visitor might be.
2 votes -
Is there a webhook if a ticket is updated or closed?
When I get it right I can create a webhook for a new ticket.
Would be great if there is any way to create a webhook for every action.
And I support the idea to have a pretty json api for all tickets with all properties and msg.
Thanks
Alex
2 votes -
Which is the best in-app chat api for gaming app ?
Hello Tawkers
I am planning to build an gaming app with players communication with in app, so i'm started to search in-app chat api providers but can't select one from tons of apis like PubNub, MirrorFly Pusher, Getstream, Socket.io, Cometchat vs..
What will be my app is, anonymous users will open chatrooms with some titles, and will start talking inside. I dont need messages to be keeped long time and just need user presence as an extra feature (will show user joined or left etc). I want a design exactly like periscope (without video stream of course) and dont have…
2 votes -
2 votes
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sms interface
I was looking for something like tawk but that I could set up a phone number to text the incoming comment/question and then the recipient could just text in reply. That way I could manually change the number for whoever is on call (or better yet, maybe the software would let me set a schedule for who is on call).
2 votes -
add tawk to to conversion on facebook pixel
i think tawk to should integrated with facebook pixel, so my job as digital marketers could measure the ads on facebook platform.
2 votes -
2 votes
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Customer Portal API integration
Would be great to be able to integrate the Customer Portal through API
2 votes -
Get Visitor Data in JS API
hi, i found this function in JS API
TawkAPI = TawkAPI || {};
Tawk_API.onPrechatSubmit = function(data){
//place your code here
};thats can do an action on PreChatSubmit
I want to request to get
visitor.data.email
visitor.data.name
visitor.data.phonein that function, we can forward the data to external API
like CRM, that has add subcriber to list api post method.thanks
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
As per our dev team, the data that you filled in on the pre-chat form will go to as data (array).
Example value of data:
data = [
{ label: ‘name’, value: ‘visitor name’ },
{ label: ‘email’, value: ‘visitor@email.com’ },
{ label: ‘phone’, value: ‘1234567890’
]You can then decide how the data will go to your other CRM.
I hope this addresses your concern.Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.
I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.
To know more about group chats, visit the following links:
1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat
2. Adding direct messages and group chats to tabs:
https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs3. Managing group chats: https://help.tawk.to/article/managing-group-chats
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
As mentioned by our support agent, the chat widget will have the same location for both mobile and desktop.
We currently don’t have a feature to adjust the location of the widget on mobile.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas here.
At this stage, our forms are only available as a Pre-Chat Form and an Offline Form.
Pre-Chat Form is an optional way to gather more information from visitors before allowing them to enter the chat.
An Offline Form is used when no agents are logged into the dashboard. The widget will say “offline” and your visitors can fill in the offline form to leave their name, email and a message for you.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Estimated wait time.
On the triggers tab add different variables that admins can add. Like "estimated-wait-time" where the user will be able to see what the wait time is for the avg tickets. This could also be to assure customers we are here for them.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We do have the feature to show the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.
With regard to tickets, we currently don’t have a notification feature for estimated wait time.
You may personalize a message about the average handling time when creating tickets.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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download emails in one place
Hi
a greant funcionality is download the emails en just one place.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
We currently don’t have a feature on the Dashboard for downloading emails.
You can, however, download messages from your previous chats and tickets.
To learn more about the Messaging feature, visit this link:
https://help.tawk.to/article/getting-started-with-messagingWe have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Chat shortcut visibility
Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.
All Public shortcuts will be visible to all property members.
If the agent creates a Personal shortcut, it is only visible to that agent.
Helpful links:
1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts
2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Assignee in create ticket event
Hi,
Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.
To learn more, visit the following links:
1. Creating and responding to tickets
https://help.tawk.to/article/creating-and-responding-to-tickets2.Assigning tickets –
https://help.tawk.to/article/assigning-ticketsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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