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3492 results found

  1. edit message

    We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )

    4 votes
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    45 comments  ·  Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Jon,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have options for deleting or editing sent messages.

    However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.

    You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  2. How can I integrate my website with tawk?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    4 votes
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    5 comments  ·  Integrations  ·  Admin →
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  3. Please give us option to hide "Send Again" button after offline form submitted

    Please give us option to hide "Send Again" button after offline form submitted.

    3 votes
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    3 comments  ·  Windows app  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Neha,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an option for removing the “Send Again” button that appears after the offline form is submitted.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  4. Leave a message to a missed visitor, when he back online, he can still receive my message on the widget

    Ability to leave messages to visitors that agents are missed, once the visitors are back online. Visitors can receive agents' messages.

    crisp.chat has this feature. It's quite convenient to rely a visitor's offline messages.

    23 votes
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    10 comments  ·  Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Cathern,   

    Thank you for choosing tawk.to and for sharing your question here.  At the moment, we currently don't have a feature to leave a message to a missed visitor.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.  

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  5. add the support for links in the text for triggers messages.

    Can you please provide the option for us to include links in addition to full URLs. It would be a great enhancement to the user experience. Thank you.

    5 votes
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    2 comments  ·  Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don't have a feature that supports URL text links in trigger messages.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to.

  6. How to integrate my website with Tawk?

    I want to integrate my website with tawk. How can I do that?
    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://watersnorkeling.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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    3 comments  ·  Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  7. call girl

    <a href="https://www.thedelhicallgirls.com/">Call Girl in Delhi</a>

    1 vote
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    1 comment  ·  Android app  ·  Admin →
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  8. Add links instead of articles

    Hi.It would be great if not only articles could be added to the knowledge base, but also separate article titles with a clear link to the articles in the own custom knowledge base.

    6 votes
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    0 comments  ·  Improvements  ·  Admin →
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  9. Auto-fill name and email for logged-in users.

    Hi! We want to use this for servicing paid members of a WordPress website. Please add a way to have the user's login info passed on automatically, without them needing to type it into the chat window each time, and to only have the chat visible inside the membership area.

    6 votes
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    0 comments  ·  New features  ·  Admin →
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  10. Have the chat window open up with a question for the customer.

    We would like an option for the chat window to open up with a question for the customer after a period of time.

    3 votes
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    1 comment  ·  New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Our Basic and Advanced Triggers allow you to set up automations for proactively starting a chats with the visitors on your site.

    You can use a Basic trigger to automatically open a chat window after a predetermined length of time and pose a simple question such as, "Welcome. How may I help you?"  Advanced Triggers allow you to send specific messages based on conditions such as the geographical location of the visitor, the page they’re viewing, and the number of times they’ve visited your site in the past.

    Learn more about triggers in our Help Center:: https://help.tawk.to/article/creating-and-managing-triggers

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

  11. save agent to customer chat when customer returns.

    I would like to suggest to save the earlier chat (and agent who handled it) and display it as history on a new chat from the customer.

    Currently, if a customer chats in, speaks with Agent 1, comes back 15 minutes later, speaks with another agent. Things get very confusing. At least chats from the same day should be stored together so it can be seen what was already done/asked by that customer.

    3 votes
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    2 comments  ·  New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Judith,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, each session has a 2-minute buffer. So if the visitor leaves the website or is inactive for 20 mins, they have a window of two minutes to resume the session. After that, the session ends and a new session will be created. You can enable the previous conversation to the widget to check, also history is available to access by an agent to catch up with the previous conversation.


    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  12. Departments

    Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!

    1 vote
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    8 comments  ·  New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

  13. chat integration to my website not working

    i am having issues to add chat widget to my website https://urbansecuritiesservices.in/ please help me to integrate

    1 vote
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    4 comments  ·  Add-ons  ·  Admin →
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  14. Access control for KB

    There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

    1 vote
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    3 comments  ·  New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Alexander,


    Thanks for reaching out.


    As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).


    Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  15. I want to integrate my website with tawk. How can I do that?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://perfectclimbing.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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    2 comments  ·  Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  16. Let Chat Agents Have Auto Log Off after No Activity for a certain amount of time

    Let our chat agents not show online if they are inactive on their computers after a certain period of time. Also, even if they close their windows app, it runs in the system tray and shows them online. This needs to be updated. Thanks!

    1 vote
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    0 comments  ·  Windows app  ·  Admin →
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  17. Idea About NBS Reborn

    https://apkbea.com/nbs-reborn-apk/ how can use on iPhone 14

    1 vote
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    0 comments  ·  IOS app  ·  Admin →
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  18. Idea About Sendit Mod Apk 1

    https://apkbea.com/sendit-mod-apk/
    Do you want more stickers and save Snapchat on your device? If you answer yes, you get a new app for your Snapchat. We talk about the sendit mod apk. It is the most helpful app for young adults. When you download this app, you get more beautiful stickers and chats on Snapchat. You can gain the best experience of Snapchat and more interesting chat stickers on the sendit mod apk.

    1 vote
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    0 comments  ·  Android app  ·  Admin →
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  19. Tag list

    Having a list of all registered tags to select from and not having to enter the first letter for tags already created to appear.

    1 vote
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    0 comments  ·  Improvements  ·  Admin →
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  20. Hello. I would like a solution to seeing the previous chats. Unless the customer sends another message, we cannot go back to the messages.

    1 vote
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