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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Add custom field to sbortcuts ..

    For example .. hello {clientname} your speaking to {agentname} how can i help you..

    So the names are taken for user and agent ..

    If this make sense

    25 votes
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    16 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have automation to fill custom fields in shortcuts when answering chats.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Customize tickets emails

    Could be great to add our own logo on the tickets emails + a signature.

    947 votes
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    97 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    511 votes
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    35 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. New User want to add Live Chat on my Website

    Hello, Folks I want to add the Live Chat Integration on My website. https://wopick.org Is this Possible.

    3 votes
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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi


    Thank you for your interest in tawk.to


    There are a few options for adding a chat widget to your website depending on how your website is built. 


    Head over here to learn more: https://help.tawk.to/article/adding-a-widget-to-your-website 


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  5. Chat Specific Routing to Agent or Department

    Is it possible to route the chat request to the specific agent or to the specific department? I created department -> Prechatform but then when the visitor selects Department then all agents gets alert and all agents in different department can join, which makes having department in not useful.
    So can we have a way to perform this

    92 votes
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    31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we cant assign chats to a specific agent. However, Departments are especially helpful for big teams, allowing you to make sure only the right agents answer visitors as they can be selected as an option in a pre-chat form.

    Departments are also useful when assigning tickets. You can assign a ticket to a particular department which means everyone in the department will receive the email/notification.

    This is how the Department function works for tawk.to chat.

    ​1. Chats can be assigned to Departments. All Agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one Department to another.

    3. ​In Departments, the other agents…

  6. the chat widget not showing on firefox for desktop

    sometimes it loads but it looks like a blank card the pre chat form does not appears it only happens on firefox for desktop on all plataforms, Windows , MacOs, and Linux.

    13 votes
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    14 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    As per our last conversation over email, our developers have found out that your code is affecting the dynamic imports.

    You have also agreed that the issue was due to the PayPal payment method in your website that was causing the conflict.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. chatbot feature

    chatbot for whatsapp

    50 votes
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    52 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. ##- Please type your reply above this line -## - makes no sense

    When we want to convert the message to the ticket, our customer will receive email with this line:

    - Please type your reply above this line -

    But in fact, they can not type above this line and
    Many of our customers discard this email as they try to reply and can not.
    This sentence makes no sense at all.
    How can i edit this line with other content for e.g:
    [Please click the reply button on this email to get in touch with us. Thank you]

    8 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    By default, the emails your visitors receive follow the most commonly-known ticketing format.

    Your visitor needs to reply to an email for the ticket to be set to ‘Pending.’ This is the only way your visitor can type a message above the ticket line message (##- Please type your reply above this line -##").

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity

    It would be great if you could incorporate daily chat uptime (how long an agent has been online in a day/ hour). This would be very helpful when trying to look at productivity and efficiency. Right now, the weekly roundup report only gives you a weekly data, which is not sufficient. Thanks.

    1 vote
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. chat answered webhook event

    Add the ability for tawk to send a webhook event when a chat is answered.

    15 votes
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    20 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently have Webhook functions for Chat Start, Chat End and New Ticket.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/

    This request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Display trigger message on mobile = getting more attention

    Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.

    I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?

    This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat…

    22 votes
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    34 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We have changed the way the mobile widget behaves regarding Trigger messages.

    The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  12. add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....

    add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....Then if the person needs additional information there is an option to leave a message and email and we will get back to them.....I saw this on several websites.....one of these website was: https://www.directcell.ca/

    126 votes
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    29 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Chat Rating "Card"

    In other chat systems (Zendesk, to name one), you send the invitation to the customer to rate the chat in a front and center message. Some customers have trouble finding the little thumbs up or down. A "card" type of invitation is indeed helpful in this scenario.

    You can find a lot of examples of these features in various chat systems. Not sure why a similar idea was declined in 2016.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,


    Thank you for choosing tawk.to and for taking the time to send us your feedback and suggestion.


    Adding enhanced features for the chat rating is currently under review. Our engineers are looking into it and we will update you once this is implemented.


    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!


  14. Need to know if the message sent out or an Not sent error message

    Need to know if the message was sent to the customer or not, Some emails get stuck on Queued and you dont even know.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    All tickets are considered sent when they are generated. However, there are instances in which your customers will get delayed notifications. This is due to a very high server load.

    In the event of a delay, we always prioritize bringing all communications back to full speed.

    At the moment, we do not have status messages for delayed tickets.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. custom css for Knowledge Base

    allow me to add custom css to my knowledge base. I would like to make my KB theme a bit nicer with custom css and custom fonts

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have an option to customize the fonts and styles of the Knowledge Base using custom CSS.

    You can configure and customize the overall appearance of your Knowledge Base by modifying elements such as the banner, color and fonts.

    To learn more about setting up the Knowledge Base, visit this link: https://help.tawk.to/article/setting-up-your-knowledge-base

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. departement selection order

    will be good to be able to select the order in which the departments are showed in the widget

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we do not have the option to change the sequence of Departments listed in the Pre-Chat Form.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  17. My requirements are bit unique

    My requirements is that, the same chatting agent is going to make a call via click to call service . So he should not be able to see the phone number. And the number must be sent to the database with the agent I'd and the phone number via API. Then the same agent will call the user who has given the phone number via click to call service. And the call and the chat will be recorded.

    Important point to not here is the phone number should not be collected initially. It should be collected during the conversion initiated…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Feature to create users and grant them to acces specific knoladge base sections. For internall and external communication

    Feature to create users and grant them to access specific knowledge base sections. This would be helpful to use KB for internal and external communication.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Trezor Hardware Wallet (Official) | The original and most trusted wallet

    Trezor is a hardware wallet providing advanced security for handling Bitcoin and other cryptocurrencies private keys. Unlike traditional cold storage methods (offline storage or paper wallets), Trezor Wallet makes secure payments without exposing your private keys to a potentially compromised computer. In this Crypto Wallet portmanteau review, I’ll give you everything that you need to know about the carry all by digging into their security, character, and some of the features available in the carryall. I’ll also give you some top tips when using Crypto Wallet.

    https://sites.google.com/crypto-coinwallet.com/trezorwallet/home
    https://sites.google.com/crypto-coinwallet.com/crypto-wallet/home

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show when a customer has read chat/ticket

    I would like a way to be able to see if a customer has read our reply to the tickets they submit or to the chats they submit.

    Would be nice to know if the customer has read the message they can be marked as resolved or closed.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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