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  1. chat answered webhook event

    Add the ability for tawk to send a webhook event when a chat is answered.

    15 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently have Webhook functions for Chat Start, Chat End and New Ticket.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/

    This request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Integration with whatsapp business.

    Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

    523 votes
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    16 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We have taken note of your feedback and suggestions.

    Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.

    I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a feature to import from intercom

    I want to switch from intercom but I'm dissuaded because I don't want to lose track of old conversations & user context.

    You could even just have a single standardized import format and then your customers could write scripts to convert various other company's export formats into your import format, and share those scripts with each other!

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature for migration from Intercom to tawk.to.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Limit Tickets to Users

    Users are in the habit of opening several tickets for the same subject.

    I would greatly appreciate if a resource were available to limit this feat.

    Unfortunately, instead of most answering the Open Ticket, they create more and more, damaging the entire service.

    The correct thing would be, after opening a Ticket for Such Customer, he can only respond to this ticket until it is closed.

    From now on, grateful for the attention.

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.

    I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. knowledge base api integration

    Would be great to be able to integrate the knowledge base through API

    4 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help

  7. Desktop, Mobile e Tablet

    The widget display is on mobile (+ tablet) and desktop.
    If I wanted to put the widget only on the desktop and only on the tablet (excluding mobile), this is not possible.
    It is a great inconvenience!

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ecwid integration

    I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..

    18 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have an integration with Ecwid.

    Here are the available Shopping Cart Integrations with tawk.to.

    1. Shopify 2. BigCommerce 3. osCommerce 4. ShopTill-e 5. Osclass – Open Source Classifieds 6. PrestaShop 7. OpenCart 1.x 8. OpenCart 1.5.6.x 9. OpenCart 2.2, 2.1.x & 2.0.x 10. OpenCart 2.3.0.x 11. OpenCart 3.0.x 12. Zen Cart 13. Magento 1 14. Magento 2

    You may visit our Knowledge Base for more installation guides.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. API endpoint to fetch the messages of a specific chat

    Hi there! It'd be great if there was a way of being able to fetch the messages of an existing/old conversation.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Braground color

    H,

    I wish there was an option to change background colour/opacity.

    https://localfreshfoods.co.uk/wp-content/uploads/2021/08/Untitled-11.png

    Thank you very much.

    Kind regards

    Rajendra Patel

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, the background color for trigger messages can not be customized.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. IBM Watson Chatbot integration with tawk live chat

    Hello,

    I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?

    I am sorry for my improper English, I'm Greek. Thanks in advance!

    1 vote
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have integration for IBM Watson Chatbot or an API to connect the two platforms.

    Alternatively, you can check our JavaScriptAPI documentation for flexible sets of methods that may help with your website projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. More info on existent Webhook Ticket Event

    At current event 'ticket:create' can you add all details of the ticket? For example, I miss:
    - attachments
    - tags
    - priority
    - assignee agent

    I want to implement your tool with paid addons on our company, but integration is a main feature that our CEO request.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Igbo language

    https://crowdin.com/project/tawk-android

    The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our Dashboard currently doesn’t support the Igbo language.

    You can help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. THIS IS URGENT!!

    please aument more the limit of the departments I can´t create more of 20 departments I need create as 30 departments for m

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, you can create a maximum of 20 departments per property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  15. 12 votes
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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Your suggestion for Telegram integration been submitted to our engineers.

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  16. THIS IS URGENT!! please aument more the limit of the departments

    I can´t create more of 20 departments I need create as 30 departments for my web app of services.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment you can create a maximum of 20 departments for each property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  17. Shopify integration - add customers automatically

    Whenever a customer pings us, I am capturing name, email and phone number. We are using Shopify for our store.
    It would be really great is these can be added as customers automatically, it help us in end to end integration for marketing requirements.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    ​Currently, you can not set the visitor’s name or email via the plugin. However, you can use the JS API from https://developer.tawk.to/jsapi/ to add JavaScript to your Shopify store.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Can we transfer old data via webhook?

    Hi,

    Can we transfer old data via webhook?
    Note: excluding zapier

    12 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I’d like to confirm what “old” data you are trying to transfer via webhooks, and confirm what is the outcome you are looking to achieve?

    To know more about our webhook function you can refer to this link: https://developer.tawk.to/webhooks/

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  19. Get Visitor Data in JS API

    hi, i found this function in JS API

    TawkAPI = TawkAPI || {};
    Tawk_API.onPrechatSubmit = function(data){
    //place your code here
    };

    thats can do an action on PreChatSubmit

    I want to request to get
    visitor.data.email
    visitor.data.name
    visitor.data.phone

    in that function, we can forward the data to external API
    like CRM, that has add subcriber to list api post method.

    thanks

    1 vote
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    As per our dev team, the data that you filled in on the pre-chat form will go to as data (array).

    Example value of data:
    data = [
    { label: ‘name’, value: ‘visitor name’ },
    { label: ‘email’, value: ‘visitor@email.com’ },
    { label: ‘phone’, value: ‘1234567890’
    ]

    You can then decide how the data will go to your other CRM.
    I hope this addresses your concern.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Localization with Crowdin : Up to date ?

    I wish to complete the localization in French. I logged into Crowdin.
    I notice that the translation of "Write a reply ..." is not the one displayed in the Widget. (already 3 years old)

    Are the translations updated?
    How to update them?

    Thank you

    Regards

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, you can’t modify or translate the words in the reply field of your chat widget into French.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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