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  1. Media Queries

    Hello, how can we help?
    This is really good, except you need to add Media Queries, i.e. @media(max-width:767px){{}}
    i looked at Zopim but the "customisations" are really poor, this is better but there seems to be no one who makes a Responsive chat widget
    i need it to scale depending on the browser width...
    Thank you for your feedback.
    If you would like to request a change or feature, you can do so here > http://tawk.uservoice.com/
    Zopim are about to become a Messenger clone, so tawk.to could really fill this void
    ok

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Private only button

    isn't on my page. I read that I need to contact mongocams to request the button be put on there.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. "Human" names of the visitors

    The names of the visitors (V1449997133389890 and so on) looks crazy :) I think www.chatra.io names looks great - look at http://prntscr.com/9dl2g5 . Even "Client 1", "Client 2" looks better :) Please think about it!

    6 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. should be able to add more than 4 options in Survey

    in the shortcuts you can only add 4 options i would like to have more than 4 options

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Wordpress Plugin Trigger?

    We want our own Wordpress buttons to trigger the Tawk Wordpress widget to open, as well as the existing click to open functionality.
    Is this possible?

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi James,

    Thank you for posting your idea. Could you please expand on the functionality you wish to see with the Wordpress plugin?

  6. I'd like to choose the monitoring data for each website

    In case you have more than one website would be better if you could choose the monitoring data in the dashboard referred to each website!

    As far as I'm concerned I prefer to choose the website and see the data of it instead of seeing the data that a total of all websites

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make the phone app have an option to choose custom ringtone for incoming chats

    It will be good to choose custom ringtone from your phone so you can make it like someone is calling you when there is incoming chat.

    6 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Optional Admin department notifications

    As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.

    Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.

    44 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rob,

    We have actually planned out a feature that would enable incoming chat delegation by Agent access. In the mean time, we are also working on granular permissions that would enable/disable certain functionality. It will take time to implement but it’s coming.

    Hope this helps!

  9. Add option to delete a file is sent to the customer via chat.

    Wish: Add option to delete a file is sent to the customer via chat. For example, I accidentally sent the wrong file and do not want the client to download it from the link. Now there is no way to do that is not very convenient.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Icelandic

    Hello. Can you add Icelandic? I can Translate ASAP.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Feature to know break-up of Mobile versus Desktop

    There should be a feature in the analytics, to tell how many visits (and chats) were from mobiles, tabs and how many from Desktops. This is needed because chat UI for mobile and Desktop are different (and so are there customizations done by site-owner). Success of chat facility or failure thereof cannot be assessed without having a rational breakup regarding device-type used.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow analytics and/or history to be filtered

    Filter data on analytics by:
    Department.
    and Information on the Pre-Form.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. make a video of how to install on my page Tawk made wix.com

    make a video of how to install on my page Tawk made wix.com

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. It will be helpful if the History Button changes color if there is any history for the customer.

    When I open a new chat I see 2 buttons Current and History on top right side screen. I believe it will be helpful for Tawk user to see the history light-up if there is any for the current customer instead checking on that each time

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Joomla Extension

    The current extension (component) implements the chat on all pages of a site. :-(

    Please provide in your component a way to choose the pages the chat should appear or not appear.

    Alternatively and maybe better, make the extension into a module so that we may use Joomla's provided ability to choose the pages the chat appears or does not appear.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hell Tawk. I keep having to resubscribe, this never used to happen. Until recently I could monitor people looking at the website, and what

    Hell Tawk. I keep having to resubscribe, this never used to happen. Until recently I could monitor people looking at the website, and what they were looking at. This was very useful, but now I am unsubscribed most of the time. Just leave me logged in please.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please remove the resubscription mechanism on the monitoring tab

    Monitoring tab is nice, (you can keep it and we understand that is is needed for high traffic sites) but...
    we want to be notified when each visitor is entering our (small traffic) site and watch the behavior of the visitor.
    But now we have to resubscribe each 5 minutes or each minute.
    Please remove the resubscription mechanism or make it possible that the user can switch off this mechanism or make it possible to set / change the time-out value in a user preference.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hello, I would really like you to upgrade the "app" on the Mac App store so that we are able to "size" it to fit the entire screen.

    Please "update" or "improve" the app on the Mac App store. You cannot resize it to fit an entire screen?

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. In mobile app show icon in notifications bar that your are logged into Tawk.to

    Believe it or not, I've forgotten that I am logged into my Tawk Android app before and have missed chats because I didn't hear the sound notification or my phone was away from me. Would be great to include an option to show a small Tawk.to icon in the notifications bar showing that I'm logged in and visible. This would be a great reminder to logoff at the end of the day.

    7 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
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