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  1. Optional Admin department notifications

    As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.

    Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.

    44 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rob,

    We have actually planned out a feature that would enable incoming chat delegation by Agent access. In the mean time, we are also working on granular permissions that would enable/disable certain functionality. It will take time to implement but it’s coming.

    Hope this helps!

  2. Add option to delete a file is sent to the customer via chat.

    Wish: Add option to delete a file is sent to the customer via chat. For example, I accidentally sent the wrong file and do not want the client to download it from the link. Now there is no way to do that is not very convenient.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Icelandic

    Hello. Can you add Icelandic? I can Translate ASAP.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Feature to know break-up of Mobile versus Desktop

    There should be a feature in the analytics, to tell how many visits (and chats) were from mobiles, tabs and how many from Desktops. This is needed because chat UI for mobile and Desktop are different (and so are there customizations done by site-owner). Success of chat facility or failure thereof cannot be assessed without having a rational breakup regarding device-type used.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow analytics and/or history to be filtered

    Filter data on analytics by:
    Department.
    and Information on the Pre-Form.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. make a video of how to install on my page Tawk made wix.com

    make a video of how to install on my page Tawk made wix.com

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. It will be helpful if the History Button changes color if there is any history for the customer.

    When I open a new chat I see 2 buttons Current and History on top right side screen. I believe it will be helpful for Tawk user to see the history light-up if there is any for the current customer instead checking on that each time

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Joomla Extension

    The current extension (component) implements the chat on all pages of a site. :-(

    Please provide in your component a way to choose the pages the chat should appear or not appear.

    Alternatively and maybe better, make the extension into a module so that we may use Joomla's provided ability to choose the pages the chat appears or does not appear.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Hell Tawk. I keep having to resubscribe, this never used to happen. Until recently I could monitor people looking at the website, and what

    Hell Tawk. I keep having to resubscribe, this never used to happen. Until recently I could monitor people looking at the website, and what they were looking at. This was very useful, but now I am unsubscribed most of the time. Just leave me logged in please.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please remove the resubscription mechanism on the monitoring tab

    Monitoring tab is nice, (you can keep it and we understand that is is needed for high traffic sites) but...
    we want to be notified when each visitor is entering our (small traffic) site and watch the behavior of the visitor.
    But now we have to resubscribe each 5 minutes or each minute.
    Please remove the resubscription mechanism or make it possible that the user can switch off this mechanism or make it possible to set / change the time-out value in a user preference.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hello, I would really like you to upgrade the "app" on the Mac App store so that we are able to "size" it to fit the entire screen.

    Please "update" or "improve" the app on the Mac App store. You cannot resize it to fit an entire screen?

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. In mobile app show icon in notifications bar that your are logged into Tawk.to

    Believe it or not, I've forgotten that I am logged into my Tawk Android app before and have missed chats because I didn't hear the sound notification or my phone was away from me. Would be great to include an option to show a small Tawk.to icon in the notifications bar showing that I'm logged in and visible. This would be a great reminder to logoff at the end of the day.

    7 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  14. Identify See Visitor Name & Info instead of IP

    When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.

    So simple, so basic.

    24 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add a couple of features

    When you miss text calls a popup on your phone should appear, something like this: http://www.iphonefaq.org/images/archives/message-jump.jpg Otherwise, the phone app does not allow you to increase the amount of times the phone rings. I am using Temple Bell and it goes around 3-4 times only. Otherwise, it is great!

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can you make module for cs cart?

    Can you make module for cs cart?

    12 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make a trigger for offering coupon code offers separate from the chat bubble.

    Make a trigger for offering coupon code offers separate from the chat bubble.. A window that can open up in the center of the page for example (with a close X).

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?

    I was wondering if we used the Tawk.To WordPress Plugin to install this Chat System into our WP Site, and, for example, we had Pre-Chat Form Data including name & email, that the system would Add them to our WP Members List, as if they "Registered" to be a member?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please, create a KEY CODE for Wordpress designs!

    For "onepage" designs in Wordpress, it is impossible to activate the Chat. It would be great to have a KEY CODE instead. Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disable Department Function

    Disable a Department allow me to disable all the agents of a department!

    My company has many agents, i could not disable them one by one. Please add the function to disable a department to disable all the agents in the department!

    Thanks!

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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