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  1. Add the Property name to the top of the Chat pane

    Managing chat from multiple sites or properties can be confusing for an agent especially if the web page title tag is not formed well. If you add the name of the Property to the top of the Chat Pane it would go far to eliminate this confusion.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Video call, An In active call agent should not get other calls and message sound notifications

    In a video call session, when an agent is already in active call, another sound notifcation of another incoming call can be quite distubring and distracting..

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. To Add User - make sure you wrap in a window.on('load') function

    You should add to the API that all JavaScript to SetAttributes should be wrapped in a window on load function to prevent asynchrenous loading. Took me a minute to figure out the real issue...so here is some sample code in WordPress to easily add in the username and email in a WordPress installation:

    <?php
    function addusertotawk() {
    if (is
    userloggedin()) {

        $current_user = wp_get_current_user();
    
    $tawk_hash = hash_hmac(&#39;sha256&#39;, $current_user-&gt;user_email, MY_API_KEY);
    $html = &quot;&lt;script type=&#39;text/javascript&#39;&gt;jQuery(window).on(&#39;load&#39;, function(){
    const visitor = {
    name : &#39;{$current_user-&gt;user_firstname} {$current_user-&gt;user_lastname}&#39;,
    email : &#39;{$current_user-&gt;user_email}&#39;,
    hash : &#39;&quot; . $tawk_hash . &quot;&#39;

    }; Tawk_API.setAttributes(visitor); });…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Choose widget translation on the script load by submitting language param

    Hi!
    I'd like to translate the chat widget based on the language selected on the website.
    The easiest option I can offer - do so by submitting additional "language" param on the script load.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. New Tab feature - when using a page - remove the chat widget

    Hi, i like the new tab feature which allows you to pull in a URL from a HTTPS website.

    But when I am pulling in my own website, it also still has the 'chat widget' which covers up some of the screen as it is in a tab.

    Is it possible to remove the chat widget in tabs or restrict who it shows to, by using IP addresses?

    Thanks

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Optionally allow a new *column* on the monitoring screen to show the location (City, State) of a user.

    Having to hover over the flag on the monitoring screen is clumsy and doesn't allow us to see at one glance where visitors are from.

    Showing a column that always had this information would alleviate this deficency.

    9 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. You really should add so that dev's can modify the appearance. I want my widget to have a faded color.

    You really should add so that devs can modify the appearance. I want my widget to have a faded colour.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Font like 'Let's talk'

    How about making it possible to write text in the same font as 'Let's talk'?:)

    1 vote
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  10. I would like to have whiteboard feature and screensharing

    I would like to have whiteboard feature, where student and teacher can share real time whiteboard and student or tutor can also share screen. This way tutor and student can share the same whiteboard and tutor can draw something and student would see the drawing in real time and vice versa.

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option direct access in tickets

    When responding the tickets we had option to shortcuts to answer frequently asked questions and immediate answers are no longer available
    Will enable this funsion again?
    This funsion is perfect

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Open the chat widget in a determinated moment via javascript

    It would be great, if we can open the chat widget (on a popup window) in a determined moment via javascript. Not only trigger messages, just open the chat widget.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Switch off all users and statuses from one place in one go, including making the app invisible

    We run the app on a number of computers and devices. We’d love a way to a) switch all statuses to Away from one device and b) have the app disappear altogether when we’re asleep! Currently, customer get irritated when they chat, but no one answers. The app doesn’t sync across devices, so even the same user setting status to Away on a desktop, can be live on an iPhone.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Don't show the IP, location of a visitor

    To not show the location or the IP of the caller.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customize Icon (colour) for each site monitoring instead of being random


    • I wanto to choose colour for each site, when looking at the Monitoring page, so they are different (not just the letter) and stay the same each time I enter the dashboard,

    I now answer chat from 2 sites, and luckily they don't have the same first letter or I wouldn't be able to tell the difference on the monitoring page, because they both where displaying green colour.

    To solve this I refreshed the dashboard and now they had 2 different colours. Exited dashboard and when I entered again they were both green....

    The same way I would want to…

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Dont be required to be logged in to show chat ONLINE on website

    Currently the chedular has the following conditions:

    Please take note of the Scheduler's conditions:

    1) When agents are online and the widget is scheduled to be online, consider page status to be online.
    2) When agents are online and the widget is scheduled to be offline, consider page status to be offline.
    3) When agents are offline and the widget is scheduled to be online, consider page status to be offline.
    4) When agents are offline and the widget is scheduled to be offline, consider page status to be offline.

    Please create a 5th condition:
    5) when agents are offline…

    7 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. There is only unpin sidebar button, no pin sidebar button available

    Unpin sidebar button always showing unpin sidebar only. It should toggle between unpin and pin sidebar. No option to pin sidebar again now.

    1 vote
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  19. Make a Free Or Paid Feature to Enable Ads Between cHATS

    Make a Free Or Paid Feature to Enable Ads Between Chat With Customers are Chatting Admin Of Website Can Disble this Feature or Enable It

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. We need point system,

    Ex: we want to point any area of our website which is not founded by our clients. Like order button or any area.
    For example my visitor asking where is order button , So i will point exact location of Order Button.

    3 votes
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