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  1. Segmented attention on new talks

    The visitor is treated by a department and when given the answers can terminate the query.

    Impact: If this same visitor requests another chat, you can not choose the department you talk and the call is released to all agents. This is a problem since all agents must verify if the user is referring to them or to another agent

    Improvement proposal: that after finishing the first chat and close the conversation, the user can choose again the department you want to target

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Backoffice in JABBER

    Please create channel in Jabber

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. see what's added in the shopping cart

    Shopping cart visibility to make better decisions and help convert customer

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Prevent new chats from coming in when my status is set to "Away"

    I would like to prevent new chats from coming in when my status is set to "Away".

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Assistance to other Tawk users (be a guest on another account)

    I have a customer who also uses Tawk, it would be a great feature if they could invite me into one of their conversations. For example, I may be able to assist in a specialist area there and then as an invited guest rather than being sent a transcript after.
    As a guest I would suggest that I would only have access to that specific conversation and not my clients dashboard etc.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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  9. 9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. customise the start chat button

    customise the start chat button

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can you use a mouse click to sen a message instead of using the Enter key?

    Can you use a mouse click to sen a message instead of using the Enter key?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. quick update of customer left the site

    we see when a neew visitor come it inform quickly but in most cases when someone left the page it still show that they are online in some case we had close the window for almost 15 minutes and it still show as it is monitring 1 person from the site !!! it has to be able to update visitors who left as quickly as it do for new visitors thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. we need to control views inter agents by departament

    we need to control views inter agents by departament

    1 vote
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  15. Messages that cannot be replyed.

    In automatic options, add an option to display a message which cannot be replyed,until customers opens a chat (filling out the fields before starting a chat, and also if the chat is currently online) and an option that allow closing a chat (execute a automatic chat close in automatations and add like [close] tag to allow to send a message and also close the chat,a message which cannot be answered until chat is reopened.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Widget click/maximize statistics

    It would be great if, in addition to the already existing statistical values, we could see how often somebody clicked on the minimized widget, i.e. maximized it (and also increase the counter when Tawk_API.maximize() is fired).
    We'd like to compare how often the widget is opened vs. how often users have taken any kind of action within the widget (initiated a chat, sent an offline message etc.)

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. View WHMCS cart for leads

    The ability to view a WHMCS cart would really help bring on leads.

    3 votes
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  18. Have feature were we can see all the names,emails and phone numbers of customers who chat with us at a particular day

    Have feature were we can see all the names,emails and phone numbers of customers who chat with us at a particular day, so we can export to csv or something else ?

    1 vote
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  19. Add .po file to the plugin

    It would be great if you could add .po file to the WordPress Tawk.to plugin so people could translate everything in the plugin. For example now cannot translate the "X has joined the conversation".

    For a free plugin, I'd say 5/5 still! :)

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Change "chat" word in widget icon

    Mobile widgest can be change.. We need other languages for mobile widget not only "chat" word..

    1 vote
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