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  1. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

    0 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Reports: filter by destination url

    if I have different landing page would be good to have a report url to enter the chat.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mark with the star chats to see later

    It would be great for people using Tawk.to in landings that you can mark the chats with a star or something like that to see that later or count it as good contact.
    It will really improve the system

    3 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Visitor Tagging

    It would be helpful to be able to add a manual Tag/Flag/Color marker and a note for a visitor based on IP address (either as return or new visitor), so the host site may be able to recognize a Prospective customer or potentially undesirable visitor (without banning). This would allow to differentiate easily our own agent/users on the site from natural visitors.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ryan,

    Unfortunately, the session cookie we store for a returning Visitor can get cleared either by clearing cookies or by opening a new browser Window. So currently we cannot track users a precise as we would like to for this to be very valuable.

    Hope this answers your request.

  5. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Non editable conversation download

    Once conversation has ended to be able to download it as a pdf so that it cannot be altered and saved accurately to customer profile

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Like / Dislike Spam

    Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons

    6 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. It will be very helpful if you add a feature of automatic reply by joining the ticket just like

    It will be very helpful if you add a feature of automatic reply by joining the ticket just like " Our member will be available soon please wait for 2 mins. Thank you "

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Notifications with fast answers

    When we receive a message in windows desktop or mac os X, it will be very great if there was an form to fast answer directly on notification.

    Sometimes we receive a message and we could answer in a fast mode with we don't need to enter on app and answer..

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Gustavo,

    Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.

    Hope this helps.

  13. Scheduler for whole country

    Set scheduler for whole country: example scheduler tawk work from monday to friday 9am 6pm for all Italy, not specific city.

    18 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Alter the appearance of the chat widget when offline in mobile to highlight is a chat system

    The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Different Alerts for different websites

    Different Sound Alerts for different websites. I have just added a new website and I would love it if you could have different sound alerts for different website. A quicker fix would be to disable sounds for certain websites.

    17 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Spanish traslation typo.

    Spanish word for profile is "Perfil", it says "Perdil".

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. geographic filter for local businesses

    I run a local business and I would like to have a filter that allows me to chat with users on my website from my own area.

    For businesses with several local branches in different places in the country, it would be good to have this geopraphic filter for each Team member.

    5 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. How about adding an option for sending email notifications for tickets assigned to me.

    Like if a colleague assigns a ticket to me, i should get an email notification that i have a ticket so i can solve it.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Provide reports for evaluating chat data from business perspective

    Provide reports for evaluating chat data from business perspective

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hello... i want to integrate your chat widget with our website. I would like to know if hubspot can be integrated with your chat widget?

    It is easy if CRM solutions is directly integrated with chat widgets for companies focussing on lead generation. So I would like to know if you can do this then we would like integrate you chat widget on our site

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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