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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Speedup Message Delivery

    I notice when I'm offline and I receive an email notification of a new message, it takes a long time (15 - 30 mins) before that message shows up in my Tawk.to messages inbox. At first, I thought this was a caching issue, but I've tried refreshing the control panel multiple times, restarting the app, etc... I also tried logging in from a web browser and the messages still don't show up for a long time.

    I'm wondering if there's any way you can speed this process up? Once I receive an email notification of an offline message, I want…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working on changing chats to be posted to messaging in real time as opposed to just once the session for the visitor is finished. This is planned for a release in the near future.

  2. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    150 votes
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    planned  ·  30 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Reporting mechanism

    Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.

    59 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. iOS app badge notification

    Currently banner notifications show when someone messages. But if I miss the banner then I'm not aware of anyone waiting to chat. It would be good if the actual app icon had a badge notification showing number of chats waiting for me to respond to. I have tried using the pop-up notification instead of banner, however this just gives a lot of pop-ups and each one has to be clicked to close.

    45 votes
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    4 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  5. Post tawk in Prestashop marketplace

    Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Leo,

    Thank you for your feedback.
    We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.

    Hope this helps.

  6. Chatbox Redesign

    I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

    15 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Ho there Michael,

    Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

    Be patient as we are a small team. (:

  7. Change the dashboard make us easier to see all customer chats

    Hello dear tawk.to ,

    First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this

    What am i suggesting ?

    -make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and…

    60 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Ho there dear tawkers,

    We have planned a complete redesign of the dashboard once we finish all design for the new mobile apps.

    Hold on tight, it’s coming in the next few months!

  8. drupal 8.x support

    update you drupal 7 module to also support Drupal 8.

    1 vote
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    planned  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve the all important desktop notification

    its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

    7 votes
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    planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add visitors count under Reporting Tab

    Under Reporting tab, add visitors and visits.

    Like you are showing chat volume ,missed chats etc. based on different domain.

    Please add visitors count of website.

    11 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

  11. Need a lot more documentation or large community based forum for answering questions or solving problems

    I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.

    In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/

    Hope this helps!

  12. OpenCart extension - multistore/multilanguage

    OpenCart allows use of multiple languages within a single install. Essentially, they allow multilingual stores.

    OpenCart also allows multiple stores running on a single install/instance. It is a multistore software.

    So the talk.to OpenCart extension setting page should allow:
    1. Mapping of each OpenCart store to a talk.to site
    2. Mapping of each installed language for each OpenCart store to a talk.to widget within that OpenCart store.

    Store 1
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------
    Store 2
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------

    In terms of…

    82 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Gumanjee,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  13. Best multiple chat management

    It will be good if you can change display on multiple chat in same time. Actually, they stuck 1-2-3-4-5-6 chat side by side but its hard to manage it.

    It will be good if you can make a page like LiveChatInc. Just jump into this or this chat. Not to have it all in one window. Its hard when you have couple in same time

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Module extension for opencart 2.2.0.0 Request

    Need new extension for opencart 2.2.0.0 version

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Hari,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  15. BUG REPORT: Can't submit for "Create Ticket" form in Mac app

    Hi,

    Here the steps to reproduce the bug:
    - From the chat window with customer, click Dropdown, choose "Create Ticket" (http://i.imgur.com/B7HmqN3.png), then the form is popup.
    - I filled the content bug can't submit the form (http://i.imgur.com/P7NOqqK.png)

    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. When you load the dashboard the chat history needs to be the website not your tawk page.

    When you disable your tawk.to page and only have your website. When you load the dashboard the chat history needs to be the website not the tawk page.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. NEw Agent "Notification" Should be Clearly visible and highlighted!

    Invitation from any site/profile/page for agents should be more highlights, as under bell icon, with smaller notification its difficult to find it out !

    Ask the designers to make a good styled web2.0 type bubble/any-style icon, so it will be more visible.

    thanks for good product, and good support always.

    " Should be more highlighted!
    I was trying to add my another id as an agent, but was unable to see notification under beli

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. horizontal chat screen in dash board so you can see more than 4 chat at the same time

    because we have a lot of chat going on at he same time and we what to see all the chat at the same time in same screen. Now, the chat room is vertical and it so thin moreover, the maximum are 4 chat room so if we can make the chat room horizontal it will be so convient to see several chat room at the same time

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Activate/Deactivate Sleep Mode on Monitoring Tab / Change Information Table Size

    The new Monitor feature could be good, but with the current acitvate (and can not be deactivated) Sleep Mode, the new feature would be destroyed. Monitoring means: Sit and See! So please let the customer the choice if the activate the sleed mode or not.

    An other needed fix is to make the informations line/tables on the Monitorinside flexibel and resizable. Some Pages have long URL or Site Title and on Monitor with more than 1366x768 Pixel) theres enough space on the right side available, so that it must be possible that the customer can resize the information lines.

    31 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Option to minimize/detach chat tabs

    It will be easier, If we could just minimize chats and keep open the important ones.

    4 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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