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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. IP whitelisting

    Is it possible that we can restrict agent's access within a specific IP? this way we can easily monitor agents activity within our office and that would help us prevent unauthorized chats..

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can BAN your agent’s IP Address in order to hide the chat when they are browsing your website.

    This will also hide their statistics in your Monitoring section.

    Alternatively, you can save the details associated with your agent’s computer/ IP Address.

    The next time your agent visits your website, their name will now appear under the MONITORING section. They will still be included in the statistics report. However, you can now identify which visitors are your agents and which are your actual visitors.

    To do this, follow the steps below:

    1. Ask your agents to visit your website and let them initiate a test chat.
    2. Join the test chat.
    3. Under the Active Chat window, select the Details section located on the top right side (“i” icon).
    4. Rename the auto-generated IP…

  2. Can we transfer old data via webhook?

    Hi,

    Can we transfer old data via webhook?
    Note: excluding zapier

    12 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I’d like to confirm what “old” data you are trying to transfer via webhooks, and confirm what is the outcome you are looking to achieve?

    To know more about our webhook function you can refer to this link: https://developer.tawk.to/webhooks/

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  3. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Advanced departments

    Department function improvements:

    ​1. Chats can be assigned to chosen Department.
    Today all Agents, including those who are not assigned there, can see the incoming chats.
    It could be nice to set a parameter to avoid the visibility of all incoming chats and notifications for every department.
    The goal is to include a widget in a site page where customers can ask support only to a specific department.

    (​Currently, there is no setup to hide chats from some Departments.
    and all agent from all departments can be notified if nobobody answers. just consider to make this an option)

    ​2.…

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, chat assignments and/or transfers to other Departments are currently not available.

    We’re continuing to build out our Messaging product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. IBM Watson Chatbot integration with tawk live chat

    Hello,

    I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?

    I am sorry for my improper English, I'm Greek. Thanks in advance!

    1 vote
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have integration for IBM Watson Chatbot or an API to connect the two platforms.

    Alternatively, you can check our JavaScriptAPI documentation for flexible sets of methods that may help with your website projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    27 votes
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    19 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  7. 12 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Get Visitor Data in JS API

    hi, i found this function in JS API

    TawkAPI = TawkAPI || {};
    Tawk_API.onPrechatSubmit = function(data){

    //place your code here
    

    };

    thats can do an action on PreChatSubmit

    I want to request to get
    visitor.data.email
    visitor.data.name
    visitor.data.phone

    in that function, we can forward the data to external API
    like CRM, that has add subcriber to list api post method.

    thanks

    1 vote
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Offline message notifications on mobile

    Can you please enable mobile notifications when an Offline message has been received? We've had a few messages recently but only found them in the email inbox a few days later. If a notification had been sent by the mobile app we could have responded much sooner. There are notifications for just about everything else.

    3 votes
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently have Email notifications for all Offline Messages, Chat Transcripts, New Tickets and Missed Chats.

    You may specify which email address the messages will be sent to ( agent, everyone, or Admins only)

    To learn more visit this link: https://help.tawk.to/article/adjusting-mail-notifications

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Knowledge Base - Duplicate Article / Template Article

    To keep a consistent article layout throughout our Knowledge Base it would be great to have an option to select an article and click "Duplicate Article" which would then create a new draft version of the selected article.

    Alternatively save an article as a Template and have the option to create a "New Article from Template".

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently don’t have an option to duplicate an article and save it as a template.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. How do I download Indian ringtones?

    Currently I am living and working in India and really enjoy the culture here. I really like Indian music so I want to install Indian ringtones. Someone who knows any reputable site can provide the latest ringtones for me.

    1 vote
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    12 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  12. how to clear previous welcome message when going to inner pages

    how to clear previous welcome message when going to inner pages because i have set new trigger message for each inner page and the welcome message is still there and disturbing me. i want to remove any old trigger on new page visit

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    The “Welcome Message” that keeps popping up on all your pages is the Basic Site Notification Trigger.

    By default, this message is configured to fire after a 30-second delay that starts when a visitor lands on your site.

    You can remove or disable the Basic Site Notification Trigger to avoid conflict with any other Triggers that appears on single pages.

    To delete/disable the Trigger, follow these steps:

    1. Select Administration Section > Trigger

    2. Select the “Welcome Message” Trigger > Delete

    3. To disable the Trigger, open the Trigger and toggle the STATUS option to the off position.

    To learn more, visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to…

  13. Analyize chats which are postiv & negativ rated

    I see stats about negativ, postiv and neutral rated chats but I cannot see which chats are meant in special. I think it is a must have to offer a better user experience.

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unlock cash app account with correct methods of services:

    When it comes to the solution of the technical platform then it is critical to consider the correct methods of service. The same applies to the cash app. Users facing problems because of locked account can follow the appropriate top to unlock cash app account. They can also ask the help of the cash app service team for the quick expected outcome for an internet-based payment app.
    https://www.techjaadu.com/blog/resolve-cash-app-locked-account-issue/

    1 vote
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    0 comments  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →
  15. Disable from woocommerce pages

    Disabling the widget on woocommerce category pages (in the plugin settings) does not work. Contacted your chat support two times but it was useless...

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  16. How can I Activate cash app card to make cashless payments?

    The cash app provides a virtual wallet that is directly connected to the cash app card. If you have not activated your card then you can activate it now with the help of professionals. Our experts will tell you the exact procedure to activate cash app card. Further you can use this card to make cashless payments at any grocery or other store.
    https://www.cash-appsupport.com/blog/how-to-activate-cash-app-card/

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Know info if you want to Delete cash app account

    How To Delete cash app account follow some steps:
    Log in into the cash app account and then go to the cash support option
    Select on the something else option
    A new window will open, then choose the Account setting option
    Choose the close my cash app account and press the confirm button to close the account
    https://www.number-directory.com/blog/cash-app-delete-account/

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Real-time monitoring Transcript

    Can monitoring information be captured and stored, such that we can monitor what property pages are visited, and when?

    Visitor navigated to Memorials - LRPC HOME 17:08
    Visitor navigated to Rev. ROBERT B. LOUTHAN - LRPC HOME 17:09
    Visitor left 17:12

    When someone visits our website and does not engage in either an online or offline chat, this is what we are able to view in real-time, but it’s not saved for future viewing or analysis:

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Localization with Crowdin : Up to date ?

    I wish to complete the localization in French. I logged into Crowdin.
    I notice that the translation of "Write a reply ..." is not the one displayed in the Widget. (already 3 years old)

    Are the translations updated?
    How to update them?

    Thank you

    Regards

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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