Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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to notify user on mobile phone, when sessions get's automatically logout from mobile app
Please add a feature to notify user on mobile phone, when sessions get's automatically logout from mobile app.
Currently, I don't know when the session gets expired on cellphone and after 1-2 months, I resign into the mobile app
1 vote -
Add validation on Mobile number
It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits
1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a feature for phone number validation.
The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Knowledge Base - backup feature
Currently Tawk's KB is not supported with an option to backup all articles & categories. Considering if a user want to migrate the KB to other platform which has more features, then it might be good to have an option to backup all KB data to be migrated.
11 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your suggestions.
At this stage, we don’t have an archive or a backup feature for our KB articles.
We’re continuing to build out our Knowledge Base product and have forwarded your request to the Knowledge Base team.
We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, we don’t have a direct option for sending a recorded voice message.
As an alternative, you can record an audio file and send it as an attachment to your customer.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help! -
Highlight the chat button when it is focused via tabbing
Hello,
To make the chat widget more accessible, it would be nice if the chat widget button would become highlighted with a color of suitable contrast when the button becomes focused. My thoughts are that this could be an additional color option in the widget customization window. This should happen whenever the widget button becomes focused, through tabbing or other methods.
Thanks,
Will3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
Message alerts currently appear in the title page area of the browser as ‘browser tab notifications.’
At the moment, we don’t have a feature for highlighting the chat button.
Learn more about changing the widget’s behavior on your site here:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-siteYour request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Option to sort kb articles in widget cards
Showing articles in Pre-chat form is minimizing the unnecessary chat made from a website visitors, every website have it own frequently asked question, it would be necessary to allow us to change the order of the articles so we can order them according to its importance
3 votes -
SECURE FORM
I would really love it if you guys enter a secure form option for users to put their confidential passwords and usernames on
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
Although a secure form option is currently not available in our chat widget, we take your privacy and data security seriously at tawk.to.
All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Ask for email and save it
I want that the visitor first asks the question and then the chatbot ask for email. I think its much better to get information step by step.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
There is currently not an option to automatically send a form in response to a visitor’s question.
At this stage, our forms options include a Pre-Chat Form and an Offline Form.
To learn more about our Pre-chat form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form
Our automated chatbot feature is currently on our roadmap development.
Our engineers are working on this feature and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Live Chat Editor
To Add A Live Chat Editor, Change The Background, The Icon Without Any Coding
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
There is no option to change the background color of the chat widget and trigger at this time.
We have, however, just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You now have more options for customizing your chat widget.
Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.
It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Knowledge base images pop up in modal window when clicked
Images uploaded to the KB can often be blurry or undersized. I would suggest improving the image quality, but also allow the images to show in a larger modal popup when clicked.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we don’t have a function for magnifying the image on click or through the pop-out option.
We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Remove "Was this article helpful?" from chat widget if disabled in KB settings
When disabling "Receive Feedback on Articles" in the KB settings, it removes the "thumbs up/down" from the KB, however it leaves it in the chat widget article.
If disabling this feature, it should disable in both locations, not one.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
Once the Feedback option has been disabled, the ‘Was this article helpful?’ feature will be disabled as well.
The ‘Still need help? Message Us’ will continue to appear on the widget.
See this screenshot for reference: https://prnt.sc/1o32zfuIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add New Feature
Change The Live Chat Background
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we do not have a feature for changing the background of the live chat window.
However, the background colors for Agent and Visitor messages can be customized in the Widget Appearance area of the Dashboard.
Learn more about customizing your widget’s appearance here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widgetWe’ve taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Braground color
H,
I wish there was an option to change background colour/opacity.
https://localfreshfoods.co.uk/wp-content/uploads/2021/08/Untitled-11.png
Thank you very much.
Kind regards
Rajendra Patel
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
At this stage, the background color for trigger messages can not be customized.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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I suggest if tawk.to can add country code option in the contact form, it will be very much helpful.
I suggest if tawk. to can add a country code option in the contact form, will be very much helpful, IMP feature.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently do not have a Pre-Chat Form field allowing country code selection for mobile numbers.
Alternatively, you can add a phone number field and edit the text to request the additional code.
For example, “Input Phone Number With Area and Country Code.”
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Identify users name for welcome auto response.
A way of identifying the user name from a pre fill form and being able to input this into an automated response.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently do not have an automation for adding a customer’s name when using Shortcuts or Triggers.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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knowledgebase should have paste option from doc.
https://help.tawk.to/article/creating-a-new-knowledge-base-article
According to this doc, I need to go in every block and write according to it.
I have my word document ready for my knowledge base. Did tawk have any option like just paste my content? I suggest option like this: https://hs-marketing.imgix.net/images/uploads/docs-editor.png?auto=compress&fit=scale&dpr=13 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your question here.At this stage, we do not have the option to migrate/copy-paste entire articles from Microsoft Word to the Knowledge Base.
Articles may be designed and completed using the content blocks feature in the editor.
We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Reply message with customer name automatically
Can make it reply message to [customer name] automatically
22 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a feature that will automatically include your customer’s name in the message.
An alternative way to capture your customer’s details is to use the Pre-Chat form.
The form will require the visitor to fill in the fields such as their name and email address, a phone number and location.
Once you have retrieved your customer’s information, you can send them a personalized message.
You can even create shortcuts for repetitive replies and add their name before sending the message.
These canned responses can be used while chatting with visitors. They save you time and make sure your responses are accurate and consistent. They also ensure spelling and grammar are correct.
Please note: The Pre-Chat form can act as a deterrent to some visitors and in turn reduce your engagement rate. Statistically, using…
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Use PreChat (or email form) in a trigger
The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).
So i don´t lose the informationen and the connection to the visitor.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat.
To capture visitor details and let your customers know they’ll be contacted later, you can create a Chat Rescuer Trigger.
This trigger sends an automated response in the chat when agents don’t respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour.
For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this:
“Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and…
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Add More Triggers - Beyond 20 Triggers Limitation
Allows us to add more than 20 triggers. We have many pages, each page provides a different kind of message.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
At the moment you can create a maximum of 20 Triggers per property. We currently don’t have an option for adding more.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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In Between Chat Form Widget
It would be nice if you add an on going chat fill out form widget which we can fill out form from customer in between the chat , Thanks
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.
An alternative method is to create a shortcut/canned response or trigger message asking for your visitor’s information.
Learn how to create shortcuts and triggers in these articles:
1. Creating and managing shortcuts
https://help.tawk.to/article/creating-and-managing-shortcuts2. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggersWe have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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