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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    70 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a translation for the Kazakh language.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Assignee in create ticket event

    Hi,
    Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Expand images in chat/KB - Posibilidad de expandir imágenes en el chat/KB

    Given an images are loaded with a maximum size already defined when a user clicks on them then the image will expand in a modal./
    Dado que las imágenes se cargan con un tamaño máximo ya definido cuando un usuario haga clic en ellas entonces la imagen se expandirá en un modal.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. whitelabel video

    When call+video+screenshare addon is enabled, it should be possible to customize domain where the call happens when also branding removal addon is purchased.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. formatting messages for better leads

    Bros how you doing ?
    I am strongly believe an idea from real customer is something very valuable for the software because a customer knows what is not there and what is very necessary

    boss,

    to take a lead from text message is very hard process we need very basic functionalities such us 
    

    1.Formatting texts inside chat (highlighting is quickest way to bring attention )
    2.Emojies - expressions really helps to keep customer emotionally attached imagine what if WhatsApp does not have emogies 😁
    3.basic usage of HTML tags for example

    <a href="https://partners.hostgator.com/c/2768052/557997/3094&quot; target="_top" id="557997"><img src="//a.impactradius-go.com/display-ad/3094-557997" border="0" alt="Gator…

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our chat widget supports emojis and is available when sending messages to your customer.

    The icon is located on the lower right side of the active chat window.

    Text format customization, image attachment and banners are currently not available.

    We are continuing to build out our Messaging product and have taken on your suggestions.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Knowledgebase category message display - shortcut response and triggered messages

    Provide a message shortcut function to display KB articles by category in a message formatted view. Allow it to be used in online messages like a existing shortcut or in a triggered message . Not just a link to the KB category. It should display the KB articles for the category within the message.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features.

    Here are the following new features that will solve your request:

    1- KB search Card.
    You can now add a Knowledge Base Search Card that will allow your visitors to find answers directly from the chat widget.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2- You can now add images, URLs and videos to your Offline form.

    Helpful link: https://help.tawk.to/article/modifying-widget-greetings

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. allow the "Your chat has ended" message to be customised

    Being able to customise the Your Chat has ended screen would be helpful for maintaining tone of voice consistency.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Continue chat under site subdomain

    I have my main site and a store site under a subdomain.
    I have added my widget on both.
    When someone is in middle of chatting on the main site and goes to the store I would like the chat to continue rather than start a new chat since he's on a new domain,
    Is that possible?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. voice replies

    Ability to click microphone button, record a reply and send to the customer as an audio recording like Facebook messenger has.
    This is much faster than having to type replies and provides a friendly experience for the customer.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Try to incorporate an easier way to send the message.

    Feedback I am getting shows visitors are confused about how to send the message from the chat window. At present only by clicking return. This is especially a problem on mobile and tablet devices where hitting return is not so easy. Some for instance are confusing the close cross button with a send button and just exiting by accident while trying to send. It would be great if an obvious send arrow could appear when typing or something similar.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.

    Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!

    We will post updates once this feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. [WordPress] Show the widget only to logged-in or anonymous users

    Please add an option in the WordPress plugin settings to select if you want to show the widget only to logged-in or anonymous users.

    Thank you!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Monthly report for total number of visitor, page view & chat

    would like to have the monthly data report for total number of visitor, page view & Chat

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sign up and sign in page

    Create a sign up and login page for the knowledge base. It lets customers check their ticket status.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customize Invite Email

    It would be nice if you can allow admins to customize the invite email, or maybe just a part of it where we can add the logo of the Event/Company we are working with.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Our Remove Branding Add-on includes the customization of footers in support emails and tickets.

    However, it is not yet available for email invites.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. External Pre Chat Form

    Passing value from external contact form while submitting it trigger the chat with detail filled in the external pre form...

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature passing contact information from an external Pre-Chat Form to tawk.to.

    We do, however, have Webhooks that supports the following events:

    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    We also have a JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. 1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about group chats, visit the following links:

    1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs:
    https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing group chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

  19. different colors widget/header

    is it possible to have different Widget Color to Header color ? Chat widget > widget appearance

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chat shortcut visibility

    Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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