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  1. Allow the ability to add chat sign off signature line that would allow for a link to Google Review

    Would like to have a button to sign off of chats that would give the customer a link to our Google Review page. Something like this.

    Thank you for chatting with Newline Trophy

    Happy with our service?
    Please click the link below to add a review to our Google review page
    Google Review (LINK HERE)

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. auto reply when offline tawk to dashboard Kindly solve This problem.

    How to have auto replay option when offline admin dashboard?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to notify if owner/manager if no agents are logged in

    Given the importance of actually having chat agents be online, it would be great if there was an option to escalate the situation to a supervisor/manager/site owner if there are no agents logged in during set "business hours". Notification ideally would be via push-notification in the app and via email.

    (To take it a step further, it would be nice if there was a built in escalation path for these alerts. For example, if no agents are online during business hours immediately notify the "first-line" supervisor, if no agents are online within 15 minutes, additionally notify the manager (or "second-level"…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix `Tawk_API.showWidget()` when "Hide Widget on Load" is enabled

    Currently, when the "Hide Widget on Load" option is enabled, the Tawk_API.showWidget() function doesn't work correctly. It'd would be great if this bug could be fixed.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Integrate with WooCommerce ( Showing Transaction History of Clients )

    Hi,

    First by far you are the best plugin for wordpress and thank you for been amazing :)

    I would like to suggest you few updates or add ons which can help you boost the popularity and gain more clients from your competitors .

    We know that you already integrated with WooCommerce which is a great adavantage, but I mention that they are few more areas where you can grow your plugin. You can consider the following in your future plans to integrate your plugin with the WooCommerce data, in order to show the following in a new tab next…

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bakers Kitchens Ltd

    Address
    108 Orchard Rise West
    Sidcup, Kent, DA15 8SZ, United Kingdom

    Phone Number
    0800 458 8277

    Business Email
    info@bakerskitchens.co.uk

    Website
    https://www.bakerskitchens.co.uk/contact/

    Description
    Bakers Kitchens offer high quality handmade kitchens at affordable prices. We are happy to just supply your bespoke kitchen or completely manage your project from design right through to installation. We offer a free no obligation site visit and design service.
    - Free Design Service
    - Bespoke units and doors
    - Granite worktops
    - Quartz worktops
    - Appliances
    - Installation
    - Plumbing and electrics
    We have over a hundred door sample with many different styles from traditional kitchens…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Lite Electric Stuff

    "The Kentucky's Electrical Wizards" or "Most competitive electricians in Kentucky"

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  8. A Trigger or Widget in the chat box where a potential client can request a consultation

    Have a pop up or link in the chat back where a potential client can request a consultation

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Referrer Filtering

    Add referrer filtering on the monitoring page

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. screenshots in the chat from the clipboard

    Sending screenshots and pictures to the chat from the clipboard would be better than posting links to screenshots or uploading screenshot files

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow the chats that turn into tickets that use email transcript to display the Aliase name on the email sent, not the real s that turn into

    Presently the emails that are sent to customers or visitors are displaying the real name of the operator, not the Aliase name. This can become confusing internally and to the visitor.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show the avatar and position title next to the name of each alias when joining a chat

    This was already posted, but way back in 2013, so I feel like it deserves being resubmitted to draw some more attention to it.

    I have multiple aliases with the same name and different positions: Brian (Developer), Brian (Instructor), etc. They also have different avatars. When joining a chat, they all show up as just Brian. Showing the position title and the avatar would make it much easier to utilize multiple roles with the same name!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Como a plataforma tem possibilidade de mais de um atendente, para ser mais organizado. Poderia criar um método de fila ou ordem de atendi...

    O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Desktop Bubble

    It would be nice to disable the possibility of closing the chat bubble extra addon. I would like the bubble to stay opened all the time and the user could not close it.

    Why is that important?
    Keep the personalization solid.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Regarding android

    Providing dashboard in android app will be best
    So if possible manage it

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  18. The possibility to set the greeting in different languages.

    The possibility to set the greeting in different languages, by default in English and for selected pages in the language of the page, e.g. Spanish, Russian, French etc.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Menu

    I want the customers coming to our website and see different options for a particular field as a drop-down or menu

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ban by email address, not just IP address

    It's not possible to effectively ban a repeat visitor who has a dynamic IP address.
    It would be better if banned email addresses were only able to leave offline messages, or some sort of cookie system meant chat appeared offline to them once established that their email was banned. I'm not a developer... so I don't know how it would work, but there must be a way to stop repeat problem chatters from getting in touch.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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