The 'Tab' feature can be used on chats but as an improvement, it could be added for ticketing.3 votes
We have commenced this, and will roll out tabs in Ticketing early next year.
Have it allow you to save an unlimited list of canned responses to the most common questions. Then when people ask the same questions over and over again you just select a pre written "canned response" and it gets pasted into the ticket21 votes
Soon, very soon.
It will be grat if we can do clickable a link in the welcome text. This way I can add there a FAQ link8 votes
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers1,033 votes
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
it currently only beeps like a message notification but i would like option to set a ringtone.7 votes
It will be good to choose custom ringtone from your phone so you can make it like someone is calling you when there is incoming chat.9 votes
Hello. Can you add Icelandic? I can Translate ASAP.4 votes
Hi there dear tawker,
You can help us make more translations possible by contributing here https://crowdin.com/project/tawk/
Every little bit of help will make tawk.to better. (:
The full desktop features MUST also be experienced in mobile or tablet so that those without a pc, mac or broken laptops/PCs aren't left behind. The mobile versions are lacking. Can't work properly in the mobile.4 votes
We are already porting functionality from the desktop version to the mobile version(s). Eventually all of the functionality will be available on the mobile apps also.
I want to be able to add links inside my away message (to our company's FAQ page)... doesn't seem possible/intuitive now...3 votes
Hi there Mike,
We are currently working on this feature and it should be ready in the beginning of next month the latest.
Hope this helps!
There's already a request for a Version history (which is a great idea), but equally as important from a end-user standpoint, is knowing what's coming down the pipeline. It helps build anticipation (but yes, also holds dev's feet the the fire) -- which isn't always a bad thing right? :D ... I know that the apps are taking more of the current important dev time. But knowing some juicy tid-bits of what's next can help hold the interest of those 'looking around' or 'testing other platforms'. :)12 votes
This is definitely a great idea, and we will get a plan up on the blog shortly.
Providing an API to create new accounts/customers for white label Agencies. We would be able to integrate this in our provisioning application and don't need to do this off the process manually.3 votes
We are currently in Alpha on our REST API, which will allow for account creation, and more granular Agent control.
Once we release the beta, we will invite you.
Ok, I would like to give 2 suggestions for future updates that I think would be very useful. One of them would be to even if the trigger message is sent show a field in the chat to be filled the email of user as it is at zopim chat and the second would be to integrate with another plataforms directly as I think the way it integrates with facebook for general users isn't practical enough to be efficient and they use it1 vote
Everything you have mentioned, we are currently working on! :)
Great minds, think alike.
Please add a scheduler setting on mobile app so it will be easy to change setting while not around PC.13 votes
When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.4 votes
App notification need to have continuance ring just like mobile call to avoid mistakenly ignoring a chat request6 votes
allow standard txt copy from phone2 votes
Allowing admin stuff to have access to chat and message history helps make their role more productive when they are off desk.8 votes
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