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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Allow trigger notifications to be minimized/not forced to display on desktop

    I have a 30 second trigger set up to initiate a message, but I don't want it to pop up the message. Only if the user clicks on the chat icon, I want them to see the trigger. However, in my testing, on desktop PC, sometimes the message pops up and then I have to close it. I think this behavior is too intrusive. A simple switch for this is really needed!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make knowledge base links to not open in new tab

    Thank you for adding custom domain to KB. I was waiting for this feature and I am going to sign up for the add on.

    Now that we can use our own custom domain it would be very useful if there was an option to make navigation links in the knowledge base not open a new tab.

    Also it would be very useful to have and option to set the url for the logo. so when user clicks on the logo it would take them to the main homepage rather than the fist base of the knowledge base.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. add tawk to to conversion on facebook pixel

    i think tawk to should integrated with facebook pixel, so my job as digital marketers could measure the ads on facebook platform.

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Enable chat agent to insert knowledge article link into customer chat

    Can I please suggest you make it easier to share a public knowledge article link with a customer in chat. Copy/paste of an entire article into a small chat window can be overwhelming to a user, and doesn't work if there are images.

    As a chat agent i can access a knowledge article on the right panel but there is no way to copy the link. I suggest you place a button so that the article link selected in the panel is either placed directly into the chat or copied to clipboard.

    Ideally this could form part of a shortcut…

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Sticky" profile status

    When I log into my dashboard, my status is always set to "Online".

    When I manually change my status to "Invisible" and then log off, I want my status to be "Invisible" when I log back on.

    This doesn't happen. When I log on again, my status is set back to "Online".

    Can we get a status retention feature?

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide a proper editor for Knowledgebase articles

    I've just been testing the Knowledgebase feature and it's very nice. But the method of inserting headings and paragraphs is just hopeless. I'll never get an article published unless it's only a paragraph or two long. Suggest adding a proper editor (e.g. CKEditor or similar) with the ability to paste content or HTML in. Most editors can usually be configured to strip out any script if that is a concern.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. button name change

    i need "Start Chat" button name
    use language turkish. my language button name "sohbete başla"
    but It may not be suitable most of the time. not cool.
    i need to change this.
    example: "Görüşmeyi Başlat"

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. REPORT - Type of chats

    Chats received with issues handled by customer service are categorised by using the TAG button. For reporting and analysis, on a weekly or monthly basis, chat is analyse to understand what are the common issues so that the company can improve on the areas.

    Need a report to extract such a report to list down the number of chats received under the TAG chosen for a particular period.

    Currently, TAWK allows selection of 1 TAG at a time and data further breakdown into the dates it chat with that TAG occur.

    A new report for a selected period with the…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. In the tawk app, generate a sound notification every 30 seconds until the chat is answered.

    In the tawk app, generate a sound notification every 30 seconds until the chat is answered. This would be helpful in the event that you miss a sound notification.

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  10. queue for multiple agents

    if you have multiple agents working in the same department it would be best to create a queue to avoid multiple agents answering the same message

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. integrate confluence for KB

    integrate confluence for KB

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. integrate confluence for KB

    integrate confluence for KB

    0 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Phone number should be seem with link

    When someone comes website and want to phone number, Phone numbers should be seem with link and redirect call via our number.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Undo option accidentally closed chats in the inbox

    If I hit close at the bottom of a chat (offline chat for example) I cannot open it again or undo the action. Meaning it's a one way action and I have to use the ticket option to make sure the chat stays active (and we don't use the ticketing).

    People are clicking the Close at the bottom thinking it just closes the window and not the chat session.

    2 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please provide tawk for Apps also

    Hey team please provide tawk for android and ios apps I was creating an e-commerce app and I want a real-time chat feature like tawk without any code .. please provide it for the android app ASAP...

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add chat already open message on mobile

    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see you had such a feature already but removed it again.
    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see…

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Đăng ký sao ạ

    Số điện thoại

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Activities and Productivity of Agents report

    Need report to look at agents activities/numbers of chats attended. Current report allows selection of all users but excel report exported provide dates and a total chats. Require the report to show all the users selected with their data so that management can see as a whole the individual agents activities and productivity

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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