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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Reports on Survey Questions in Shortcuts

    We use survey questions as shortcuts as we collect information about the person we’re talking to as well as a satisfaction survey at the end. Unfortunately we didn’t realise that there was no way of getting the reports other than manually keeping a log or going through all the messages. We didn’t realise this until now when we were doing our quarterly reporting.
    We have found that most people don’t use the generic satisfaction question when the chat is closed as people can’t be bothered or aren’t interested.
    Having these survey results easily found in the reports would really help…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can pricing be made according to Turkey?

    We expect a more favorable pricing.

    1$ = 8.3₺...

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Reporting: Download all agents, date, hour on single report

    Would like to perform analysis on chat history by rep using BI tools. Need simple way to export all history by date range, singe file with agent, date,time,chat session count.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Verification Visitor Is Receiving Each Reply During Chat

    It would be nice if there was an indicator that each response was received by a visitor during a chat session after sending it. Right now, the only way to know this is when a visitor actually starts replying back.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Email Notification For New Chats

    The system should send automatically an email when a new chat is initiated. This is a key way to ensure agents do not miss a chat whenever they might look away from the screen or leave their workstation for a minute or two. (This feature helped us immensely with the former system we just switched from.)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Read receipts needed in chat

    Better to enable read receipts in the chat - to check whether user has seen the messages or not.

    This might help us to engage with user more easily.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Advanced departments

    Department function improvements:

    ​1. Chats can be assigned to chosen Department.
    Today all Agents, including those who are not assigned there, can see the incoming chats.
    It could be nice to set a parameter to avoid the visibility of all incoming chats and notifications for every department.
    The goal is to include a widget in a site page where customers can ask support only to a specific department.

    (​Currently, there is no setup to hide chats from some Departments.
    and all agent from all departments can be notified if nobobody answers. just consider to make this an option)

    ​2.…

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Уникални URL адреси в табове

    Имам предложение:
    В раздел табове да може да се вкара URL който да става уникален; Пример: example.com/admin/user?email=(електронната поща на потребителя който ще се попълва от вашият сайт)

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. We should be given an API by which we can keep a record of Chats

    We should be given an API for PHP by which we can keep a record of Chats such as how many chats received today, weekly, and on a monthly basis along with how long it goes so, we can better manage our employees!

    We need this API to see the details on our own website as other details available there too such as calling software, emails, and other integrations, so it would be easier to manage all the things at one place!

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Change color for the triggered message

    The triggered message background is white right now and cannot be changed. But our website background is also white, so users cannot see the message that pops up. Would be wonderful if we can allow color change in the triggered message. Thanks!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Display "widget online time" as part of the Reporting tab

    Once a week I get an email with some stats. I've found the "Widget online time" metric to be highly useful but I have not found a way to see it outside of that email once a week.

    It would be great to have that metric added to the reporting with some basic filtering options like sorting by date.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Be able to purchase/get more triggers

    We are trying to automate some answers in our chat using triggers. I've read that a suggestion was already made to get a better bot that could certainly help us, that allows for customers filling out a form and get answers based on that. My only suggestion to this is that either with that option as with the current triggers there is no way to be able to get more then 20 triggers. My suggestion would be that just like the white label you would be able to purchase an upgrade to your account that allows for more triggers/more options…

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allocation of specific amount of chats to an agent at a time

    If an agent has an specific amount of chats at a time he can answer all the queries by the customer without missing and after closing the chats the next set can flow in based on the closed chats

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have an configuration option to hide the widget at the beginning and show it only when there is an ongoing chat

    We have an ionic app, but we dont want the widget visible always. We have an option in the menu that programatically maximize the chat if the client want to chat with us.

    So, the widget would not be visible all the time, only when the user opens the chat from the menu, then the widget appears (so the user can see the badge for new messages we reply) and when the chat session is finished, we hide the widget again.

    That's important because in a mobile device we need to use the space in a very smart way, and…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can only hide your chat widget by setting the following conditions:

    1. Hide widget when offline

    This makes the chat widget invisible when you have no agents online and are not ready to accept chats.

    2. Hide widget on load

    This makes the chat widget invisible when a visitor navigates to your site.

    This is really only useful if you’re launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.

    Helpful link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    3. Ban specific visitors/locations (e.g. Russia)

    Restricting specific visitors from a location will hide the chat widget.

    Helpful links:
    https://help.tawk.to/article/blocking-the-widget-by-location
    https://help.tawk.to/article/banning-a-visitor

    4. Disable the Trigger while the chat widget is still visible.

    Instead of the Trigger banner/automated message popping up on your website, only the…

  18. Missing translations in KB

    Need to add missing translations for few strings...
    https://prnt.sc/11x2zz1
    Can you help?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Divert Customer to Help Article rather than Chat Agent based on Question/Department Selection.

    Some questions can easily be answered by one of our help articles. It would be nice to be able to pre-face a Chat with a help article based on what Question or Department was selected, rather than them coming through to an agent immediately.

    For example, if i was to use your chat to ask about how to change the colour of my widget, you could direct me to your Knowledge Base article about this rather than taking up the time of your agent to explain or paste the same link.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The automation for our Help Center/Knowledge Base is currently not available at the moment.

    We’re continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Pre-Chat Form text mirrors status text

    Currently, when using Pre-Chat Form, your status text is mirrored (Online or Away), but the text below will remain the text you used for your Pre-Chat Form setting. It would be better, in my opinion, for this to also mirror the status text.

    For example: Online! "Fill in the form and one of our agents will assist." / Away! "We're away at the moment, but fill in the form and one of our agents will assist once they return."

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, the Pre-chat form message will stay the same whether you have the Online or Away status on your chat widget.

    The greetings can only be modified separately if you remove the Pre-chat form.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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