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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Customize shortcuts for customers

    It would be nice to have shortcuts that can be customized automatically by pulling information automatically from entered customer info and agent info.

    Something like this:

    Thank you for reaching out to AvaDent.
    I am happy to assist you today.
    {{agent_name}}

    In this instance it would automatically grab the agent's name who used the shortcut.

    1 vote
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  2. The fields' email and phone number currently does not verify details that's been provided. Could you please solve this?

    The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided

    1 vote
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  3. importing contacts

    The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier

    3 votes
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  4. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    9 votes
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  5. assign different ring tones per dept

    assign different ring tones per dept

    1 vote
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  6. Add mergetags to shortcuts

    Many of us use the prechat form to capture visitor details.

    It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
    In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc

    6 votes
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  7. facebook chat intergreren

    tawk to koppelen met jou fb pagina zodat je als bezoekers je daar benaderen via de chat deze samen komen op tawk to alle support op 1 plaats

    1 vote
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  8. API or Timer - to set status

    Presence management needs improvement, so we don't have missed chats.

    How about a API that allows setting of Agent status (away, online)
    or better yet.

    the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)

    1 vote
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  9. 1 vote
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  10. add MULTIPLE ACCOUNTS FROM EXCEL

    AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING

    3 votes
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  11. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    4 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. To include a option to know which visitor is requesting for the "email transcript"

    need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.

    4 votes
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  13. domain restiction

    admin.. ihave 1000+ blog, and i want put script on my all blog. how i can add more than 21 blog if tawk just can add 20 domain restriction.

    so can tawk make more than 21 domain restriction? thanks

    thanks you

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Team Hk047 Citations Service

    Address:
    572 John Ross Pkwy Ste 107-263Rock
    Rock Hill, SC
    29730
    Phone:
    916-393-2047
    Website:
    https://www.fiverr.com/teamhk047?uprollout=true
    Description:
    We are Local citations experts and Rank Your GMB Listings. If you are looking for an agency who will handle optimizing your local citations, Contact me here. We build high authority local citations 100% manually, No Software, No More Monthly or Yearly Charges!! We will charge onetime fee for Top level citations.
    Categories:
    Digital Markiting
    Keywords: Tags
    Local Listing,LocalCitations,Seo,Google Maps.Fiverr.fiverr pro
    Business Hours:
    MonSun 24 Hours

    LInkdin id
    https://www.linkedin.com/in/muhammad-hafeez-khan-7a5938169/

    Business Mail
    Hafeezkhan4334@gmail.com

    1 vote
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  15. A Button within Ban list, to the Country Restrictions....

    Today I had someone visit from a country well and truly outside of the UK. We wanted to ban them, so we only get people in our country contacting us, or even triggering the chat at all.

    Went to Ban list, and it was only for IPs. Contacted support who kindly told me to go to Chat Widget, Restrictions.

    Why is this not in the Ban list to ... Ban a Country?
    Appreciate moving it is daft, but please... add a Button:"

    "Want a ban a country - click here", and take us through to that Restriction area. Thanks.

    1 vote
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  16. 3 votes
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  17. Metro East Landscaping Pros

    Website
    https://www.landscapingedwardsville.com
    Keywords
    Landscaping Edwardsville IL, Lawn Care Edwardsville IL, Hardscaping Edwardsville IL, Landscape Design Edwardsville IL, Lawn Maintenance Edwardsville IL, Concrete Patios Edwardsville IL
    Description
    Metro East Landscaping Pros in Edwardsville IL would be happy to assume the responsibility of doing this for you. We are the most widely used landscaping service in Edwardsville, Illinois. Our experts have a green thumb and enjoy the work that they do.
    Business Address

    132 N Kansas Street Box 564
    Edwardsville
    Illinois
    62025
    Business Email
    adam@mizzmarketing.com
    Business Phone
    618-230-3837

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Knowledge base for auto answer

    Setup Knowledge base for auto answer while offline

    1 vote
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  19. Brilliant Exterior Services, LLC

    Website
    http://www.brilliantnc.com/
    Keyword
    Pressure Washing
    Power Washing House Washing Roof Cleaning Gutter Cleaning
    Description
    Brilliant Exteriors Pressure Washing is a professional pressure washing & power washing contractor serving Greensboro, NC; Burlington, NC; Chapel Hill, NC: and the surrounding areas in North Carolina. We are a locally owned and operated residential and commercial pressure washing, exterior cleaning, roof cleaning, house washing, and concrete cleaning service focused on high-quality work and exceptional customer service. We offer a variety of home maintenance exterior cleaning services whether it's Early Spring or Late Fall we provide house washing, roof cleaning, fence cleaning, deck cleaning and…

    1 vote
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  20. Social login

    Make login with social media accounts maybe google account and Microsoft business or school and private account.

    This feature make login more simple and fast.

    3 votes
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