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  1. How to convert Outlook Email to Mbox?

    Someone has asked about Transforming Outlook Email to Mbox, so that name is eSsoftTools PST to MBOX Converter Software. It works very simple and smooth steps without any difficulty. Using the mail filtering feature of this PST to MBOX software, users can transfer emails from a PST file to an MBOX file starting at a specific date. The Trial edition is open to all customers. In the trial edition, you can convert up to 25 email items per folder for free.
    Get more information:- https://www.esofttools.com/pst-to-mbox-converter.html

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Packers and Movers in Chandigarh

    Shakti Packers and Movers Chandigarh are known as the best packers and movers in Chandigarh, having years of experience and knowledge in this field. We provide the transportation of goods and items from one place to another. we offer household goods transportation services at the best prices.
    http://www.packerandmoverinchandigarh.com/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Exporting tickets/messages to third party ticketing system

    Please add an automatic export option so that tickets received in Tawk can be exported to a third-party ticketing system.

    It's currently offered as a manual process, but it would be nice to have that as an option.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Two-Step Verification on Hotmail: Set up & Benefits

    Two step verification on Hotmail is the best method to protect your email account from unauthorized access. If you share highly confidential data, send or receive vital information through your Hotmail email account, you must enable 2-factor security on your Hotmail account. You can think of the 2-step verification as the double layer protection to keep your account protected from any unwanted access. It is very simple to activate, set up, and customized. Read this blog to know more about how to enable two-step verification on Hotmail. To know more info: https://emailsupportphonenumber.net/blog/two-step-verification-on-hotmail-set-up-benefits

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Packers and movers in Mohali

    DPS Packers and movers in Mohali find the share for badly be wrong surrounded by forgive pretense taking into account than due respect for the era. We in addition to pay for insurance coverage for shipping items.
    https://packersmoversinmohali.in/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add option to set timezone from GMT0 to any other in email notification.

    Add option to set timezone from GMT0 to any other in email notification. Other wise we are in GTM0 Summer time that is +1 hour and email notifications gets -1 hour in supper time...

    Thank you.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Hide Chats I Have Not Joined

    I'm wondering how we can make it so that my colleague can only filter to see the chats they are responsible for rather than having everyone's chats fill their screen as well.

    For example: My colleagues were successful in "Joining" individual chats, but when one person (Colleague A) would join a chat, they could also see the chat Colleague B and Colleague C were having. This was being listed in the Active Chats tab. I'm wondering if there can be a way hide the chat if the person is not the individual responsible.

    I recognize this is defaulted in the…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 colum in one row

    could you add a new feature like 2 colum in one row

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Voting system for customers

    A lot of times customers talk about new features or suggestion that are the same. It would be cool to have a list to bring them there, and where they could vote (like in this feedback tool).

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow users to upload images/files without having an agent online

    Allow users to upload images/files without having an agent online

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. How to import outlook pst to office 365?

    My customers are all from other countries, and I am a user. The bulk of our communications take place in Outlook. My machine crashed one day, causing all of my files to be corrupted. I was concerned because all of my Outlook files had disappeared, containing sensitive information between me and my clients. But then I found the eSoftTools PST Recovery software, which can import outlook pst to office 365 to some formats, and it restored all of my valuable Outlook data files in minutes. I recommend it to others because they will find themselves in a similar situation in…

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. to notify user on mobile phone, when sessions get's automatically logout from mobile app

    Please add a feature to notify user on mobile phone, when sessions get's automatically logout from mobile app.

    Currently, I don't know when the session gets expired on cellphone and after 1-2 months, I resign into the mobile app

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add validation on Mobile number

    It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a feature for phone number validation.

    The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. SECURE FORM

    I would really love it if you guys enter a secure form option for users to put their confidential passwords and usernames on

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Although a secure form option is currently not available in our chat widget, we take your privacy and data security seriously at tawk.to.

    All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Ask for email and save it

    I want that the visitor first asks the question and then the chatbot ask for email. I think its much better to get information step by step.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    There is currently not an option to automatically send a form in response to a visitor’s question.

    At this stage, our forms options include a Pre-Chat Form and an Offline Form.

    To learn more about our Pre-chat form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form

    Our automated chatbot feature is currently on our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Live Chat Editor

    To Add A Live Chat Editor, Change The Background, The Icon Without Any Coding

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    There is no option to change the background color of the chat widget and trigger at this time.

    We have, however, just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You now have more options for customizing your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.

    It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Add New Feature

    Change The Live Chat Background

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have a feature for changing the background of the live chat window.

    However, the background colors for Agent and Visitor messages can be customized in the Widget Appearance area of the Dashboard.
    Learn more about customizing your widget’s appearance here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Add custom field to sbortcuts ..

    For example .. hello {clientname} your speaking to {agentname} how can i help you..

    So the names are taken for user and agent ..

    If this make sense

    19 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have automation to fill custom fields in shortcuts when answering chats.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. knowledgebase should have paste option from doc.

    https://help.tawk.to/article/creating-a-new-knowledge-base-article

    According to this doc, I need to go in every block and write according to it.
    I have my word document ready for my knowledge base. Did tawk have any option like just paste my content? I suggest option like this: https://hs-marketing.imgix.net/images/uploads/docs-editor.png?auto=compress&fit=scale&dpr=1

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, we do not have the option to migrate/copy-paste entire articles from Microsoft Word to the Knowledge Base.

    Articles may be designed and completed using the content blocks feature in the editor.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Use PreChat (or email form) in a trigger

    The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).

    So i don´t lose the informationen and the connection to the visitor.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat.

    To capture visitor details and let your customers know they’ll be contacted later, you can create a Chat Rescuer Trigger.

    This trigger sends an automated response in the chat when agents don’t respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour.

    For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this:

    “Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and…

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