Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
1185 results found
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Have the chat window open up with a question for the customer.
We would like an option for the chat window to open up with a question for the customer after a period of time.
3 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Our Basic and Advanced Triggers allow you to set up automations for proactively starting a chats with the visitors on your site.
You can use a Basic trigger to automatically open a chat window after a predetermined length of time and pose a simple question such as, "Welcome. How may I help you?" Advanced Triggers allow you to send specific messages based on conditions such as the geographical location of the visitor, the page they’re viewing, and the number of times they’ve visited your site in the past.
Learn more about triggers in our Help Center:: https://help.tawk.to/article/creating-and-managing-triggers
If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.
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Create New Ticket via REST API
Help us create a new ticket via REST-API.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Jock,
This is Elle from tawk.to. Thank you for reaching out.
Our Webhooks support the following events:
Chat Start
Chat End
New Ticket
For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/
In addition, your request is possible through our REST API. Please reach out to our support team via our chat widget to request beta access to our REST API and Metrics API documentation.
Alternatively, you may email us at support@tawk.to.
You can view our main Javascript API documentation here: https://developer.tawk.to/jsapi/
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you. -
Hide any incoming chats for agents who are not added to particular department.
Hide any incoming chats for agents who are not added to a particular department. It will help newbie agents to start only with easy topics.
Currently, all the agents can see income chats, no matter if they are added to department or no.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Elvis,
Thank you for choosing tawk.to and for sharing your challenge here.
Currently, the tawk.to platform allows all agents to view and answer all incoming chats. There is no feature available to filter or limit the chats that can be viewed and answered by particular agents or groups of agents.
We've acknowledged your request and have forwarded it to our development team. They will review this suggestion and add the feature in due course.
If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.
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save agent to customer chat when customer returns.
I would like to suggest to save the earlier chat (and agent who handled it) and display it as history on a new chat from the customer.
Currently, if a customer chats in, speaks with Agent 1, comes back 15 minutes later, speaks with another agent. Things get very confusing. At least chats from the same day should be stored together so it can be seen what was already done/asked by that customer.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Judith,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, each session has a 2-minute buffer. So if the visitor leaves the website or is inactive for 20 mins, they have a window of two minutes to resume the session. After that, the session ends and a new session will be created. You can enable the previous conversation to the widget to check, also history is available to access by an agent to catch up with the previous conversation.
If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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The "submit ticket form" is grey and unreadable
The "submit ticket form" is grey and unreadable, it is necessary to be able to edit the colours of the form including the "submit request" button colour
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Jhorman,
Thank you for choosing tawk.to and for sharing your suggestions.
Currently, we do not have the oprion to customize that for now.
We will post updates once the feature has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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let us add an automatic reply to new email support tickets
Please allow us to be able to create an email that is automatically sent once someone writes our support email address.
3 votes -
Access control for KB
There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Alexander,
Thanks for reaching out.
As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).
Please check this article to learn more: https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the scr
Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the screen. In other words in the previous version I could see something the person said say two minutes ago. Now I'm having to scroll up to be able to see this. When you're in the middle of a conversation, this is certainly more of a hassle. Do you understand what I'm saying? Thank you.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Ron,
Thank you for reaching out and for sharing your suggestion here.
At this time, there is no setting in the chat panel for modifying the font size. In the meantime, changing the text size in your browser may allow you to view longer conversations with less scrolling.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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Please give options to enlarge the text of the chat.
A button or setting to change the size of the text in the chat It would be useful to all users. Thanks.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Ruben,
Thank you for reaching out to us.
Unfortunately, most updates in the dashboard cannot be configured. Please try to zoom in on the page. We have made sure that all text is readable.
If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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Google Adwords
Our website main objective is to review leads. However, when a customer comes on our site, we are unable to see that they have been referred from adwords. Our previous chat plugin had this feature. Would easily pay extra for this feature if it were available.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this time, you can use Google Tag Manager for Google Ads conversion tracking to get insights into the actions visitors take in the widget after viewing your ad.
Follow the steps below to set up Google Ads Conversion tracking in your tawk.to widget and learn which ads, ad groups, and keywords are bringing the conversions and conversations to your business.https://help.tawk.to/article/google-ads-conversion-tracking-with-google-tag-manager
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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Provide an option to DISABLE THE WIDGET POPOUT menu option completely
JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Robert,
We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
To configure the chat widget behaviour, do the following:
1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).
2. Under Channels, select Chat Widget.
3. Under On Click Behavior, select either Popout or Maximize.
You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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Departments
Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Cody,
Thank you for choosing tawk.to and for reaching out.
When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
This is how the department function works for tawk.to chat:
1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.
2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…
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Announcement Module inside chat
Announcement Module inside chat could be great feature. So we can periodically inform any news and other updates about our website to the visitors in the chat widget.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
Currently, you can use triggers to send the announcement as an automated message or you can use the cards such as header cards or text cards. You can also create an article for it and then add it as a featured article card in the widget content.
Visit this link for more information: https://help.tawk.to/article/advanced-triggers
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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Tawk + SMS
Hello, i want to use your plugin for my website https://bresciapc.com and i want to know if is there any way to get also SMS when a visitors contact on our website?
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Make allows you to integrate tawk.to with popular SMS providers. In minutes, you can set up an automation to send an SMS notification whenever a visitor starts a chat.
Learn how to integrate Make with tawk.to in this article: https://help.tawk.to/article/make
If you are asking about a built-in SMS feature, we currently we don't have Phone SMS and voice dialer functions. However, both features are already on the roadmap.
Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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changing fonts of widget on my site
i want to set my faviorate font on my widget but it impossible :(
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
At this stage, we do not have the option to customize the font in the chat widget. However, we're currently in the process of updating our Widget design and Messaging feature.
We will take note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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Ability to edit messages after sent
Both visitors and agents can edit messages after sent.
This feature could really help to modify some vocabulary errors after sent.3 votesAdmintawk.to
(top bird!, tawk.to)
responded
HI Morgen,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently don't have an option to edit spelling or phrases after it sent. We suggest for you to use shortcuts.
Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct. https://help.tawk.to/article/creating-and-managing-shortcuts
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
Alternatively, you can reach me here at elle@tawk.to or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support
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It would be very useful to view messages for ALL properties on one window sorted by date without having to click into each property
For people that manage the chat for multiple sites, and want to view and sort all messages for ALL properties in one window
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Oliver,
Thank you for choosing tawk.to and for sharing your challenge here.
Currently, we do not have any feature to manage all properties in one window.
We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to -
A message from a visitor or operator API
API that enable to send message as visitor or operator thru API e.g tawkto.messageFromVisitor('Message from visitor!')
tawkto.messageFromOperator('Message from operator!');
This is a very helpful feature specially if we want to send message from our form to tawk to chat3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for reaching out.
Currently, we only have this API on messages. Please check the link below:
https://developer.tawk.to/jsapi/
We're continuing to build out our Messaging product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, please reach out to us at support@tawk.to. Thank you.
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How to add reviews option on website?
I have a golf related site https://oneplaygolf.com/best-irons-for-10-handicapper/ and I want to add reviews option on it so that our customer can give reviews after buying products from our site.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Michael,
Thank you for choosing tawk.to and for sharing your question here.
We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after chat sessions.
We do, however, have a Sentiment feature which allows vistors to provide positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.
If you wish to check an agent's statistics for User Satisfaction, do the following:
1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar
2. In the Reporting menu, under Live Chat, select User Satisfaction.
3. In the upper menu of the results pane, click the filter feature (funnel icon).
3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all…
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Transfer Chat
Hey there should be chat transfer option to another agent.
https://doramasvip1.blogspot.com/2022/05/lee-yoo-young-tries-to-work-with.html1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.
Departments allow you to make sure the right agents answer visitors. They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.
Here is how the department function works:
1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..
2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.
4. Currently, there is…
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