It would be nice to have shortcuts that can be customized automatically by pulling information automatically from entered customer info and agent info.
Something like this:
Thank you for reaching out to AvaDent.
I am happy to assist you today.
In this instance it would automatically grab the agent's name who used the shortcut.1 vote
The fields' email and phone number currently does not verify details that's been provided. Could you please solve this?
The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided1 vote
The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier3 votes
I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks9 votes
assign different ring tones per dept1 vote
Many of us use the prechat form to capture visitor details.
It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc6 votes
tawk to koppelen met jou fb pagina zodat je als bezoekers je daar benaderen via de chat deze samen komen op tawk to alle support op 1 plaats1 vote
Presence management needs improvement, so we don't have missed chats.
How about a API that allows setting of Agent status (away, online)
or better yet.
the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)1 vote
AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING3 votes
I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.
I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.
need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.4 votes
admin.. ihave 1000+ blog, and i want put script on my all blog. how i can add more than 21 blog if tawk just can add 20 domain restriction.
so can tawk make more than 21 domain restriction? thanks
thanks you1 vote
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Today I had someone visit from a country well and truly outside of the UK. We wanted to ban them, so we only get people in our country contacting us, or even triggering the chat at all.
Went to Ban list, and it was only for IPs. Contacted support who kindly told me to go to Chat Widget, Restrictions.
Why is this not in the Ban list to ... Ban a Country?
Appreciate moving it is daft, but please... add a Button:"
"Want a ban a country - click here", and take us through to that Restriction area. Thanks.1 vote
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Setup Knowledge base for auto answer while offline1 vote
Power Washing House Washing Roof Cleaning Gutter Cleaning
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Power Washing House Washing Roof Cleaning Gutter Cleaning
Brilliant Exteriors Pressure Washing is a professional pressure washing & power washing contractor serving Greensboro, NC; Burlington, NC; Chapel Hill, NC: and the surrounding areas in North Carolina. We are a locally owned and operated residential and commercial pressure washing, exterior cleaning, roof cleaning, house washing, and concrete cleaning service focused on high-quality work and exceptional customer service. We offer a variety of home maintenance exterior cleaning services whether it's Early Spring or Late Fall we provide house washing, roof cleaning, fence cleaning, deck cleaning and…1 vote
Make login with social media accounts maybe google account and Microsoft business or school and private account.
This feature make login more simple and fast.3 votes
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