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1180 results found

  1. How Do I Speak To A Live Person At Facebook If Unable To Use Marketplace?

    Due to several technical or non-technical reasons and unknown glitches, you may not find it easy to use the facility of Facebook marketplace. For the reason itself, the first step you should take is to become acquainted How Do I Speak to a Live Person at Facebook. In the next step, you should consider finding out necessary assistance by visiting the official Facebook help canter and you can get one-stop remedy to annihilate all such problems with ease. https://www.7qasearch.net/blog/talk-to-a-live-person-at-facebook/

    1 vote
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  2. Access control for KB

    There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

    1 vote
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    Hi Alexander,


    Thanks for reaching out.


    As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).


    Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  3. Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the scr

    Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the screen. In other words in the previous version I could see something the person said say two minutes ago. Now I'm having to scroll up to be able to see this. When you're in the middle of a conversation, this is certainly more of a hassle. Do you understand what I'm saying? Thank you.

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    Hi Ron,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, there is no setting in the chat panel for modifying the font size. In the meantime, changing the text size in your browser may allow you to view longer conversations with less scrolling.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  4. Please give options to enlarge the text of the chat.

    A button or setting to change the size of the text in the chat It would be useful to all users. Thanks.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Ruben,

    Thank you for reaching out to us.

    Unfortunately, most updates in the dashboard cannot be configured.  Please try to zoom in on the page. We have made sure that all text is readable.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  5. Google Adwords

    Our website main objective is to review leads. However, when a customer comes on our site, we are unable to see that they have been referred from adwords. Our previous chat plugin had this feature. Would easily pay extra for this feature if it were available.

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this time, you can use Google Tag Manager for Google Ads conversion tracking to get insights into the actions visitors take in the widget after viewing your ad.

    Follow the steps below to set up Google Ads Conversion tracking in your tawk.to widget and learn which ads, ad groups, and keywords are bringing the conversions and conversations to your business.

    https://help.tawk.to/article/google-ads-conversion-tracking-with-google-tag-manager

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  6. Provide an option to DISABLE THE WIDGET POPOUT menu option completely

    JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Robert,

    We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    To configure the chat widget behaviour, do the following:

    1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).

    2. Under Channels, select Chat Widget.

    3. Under On Click Behavior, select either Popout or Maximize.

    You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  7. Departments

    Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!

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    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

  8. Announcement Module inside chat

    Announcement Module inside chat could be great feature. So we can periodically inform any news and other updates about our website to the visitors in the chat widget.

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Currently, you can use triggers to send the announcement as an automated message or you can use the cards such as header cards or text cards. You can also create an article for it and then add it as a featured article card in the widget content.

    Visit this link for more information: https://help.tawk.to/article/advanced-triggers

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  9. Tawk + SMS

    Hello, i want to use your plugin for my website https://bresciapc.com and i want to know if is there any way to get also SMS when a visitors contact on our website?

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Make allows you to integrate tawk.to with popular SMS providers. In minutes, you can set up an automation to send an SMS notification whenever a visitor starts a chat.

    Learn how to integrate Make with tawk.to in this article: https://help.tawk.to/article/make

    If you are asking about a built-in SMS feature, we currently we don't have Phone SMS and voice dialer functions. However, both features are already on the roadmap.

    Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  10. changing fonts of widget on my site

    i want to set my faviorate font on my widget but it impossible :(

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    At this stage, we do not have the option to customize the font in the chat widget. However, we're currently in the process of updating our Widget design and Messaging feature.

    We will take note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  11. Ability to edit messages after sent

    Both visitors and agents can edit messages after sent.
    This feature could really help to modify some vocabulary errors after sent.

    3 votes
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    HI Morgen,

    Thank you for choosing tawk.to and for sharing your suggestions. 

    We currently don't have an option to edit spelling or phrases after it sent. We suggest for you to use shortcuts.

    Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct.  https://help.tawk.to/article/creating-and-managing-shortcuts  

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you. 

    Alternatively, you can reach me here at elle@tawk.to or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support

  12. It would be very useful to view messages for ALL properties on one window sorted by date without having to click into each property

    For people that manage the chat for multiple sites, and want to view and sort all messages for ALL properties in one window

    6 votes
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    Hi Oliver,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, we do not have any feature to manage all properties in one window.

    We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  13. A message from a visitor or operator API

    API that enable to send message as visitor or operator thru API e.g tawkto.messageFromVisitor('Message from visitor!')
    tawkto.messageFromOperator('Message from operator!');
    This is a very helpful feature specially if we want to send message from our form to tawk to chat

    3 votes
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    Hi,


    Thank you for reaching out.


    Currently, we only have this API on messages. Please check the link below:


    https://developer.tawk.to/jsapi/


    We're continuing to build out our Messaging product and have taken on your suggestions. We will post updates once the feature has been implemented.  If you have any other questions, require assistance, please reach out to us at support@tawk.to. Thank you.



  14. How to add reviews option on website?

    I have a golf related site https://oneplaygolf.com/best-irons-for-10-handicapper/ and I want to add reviews option on it so that our customer can give reviews after buying products from our site.

    1 vote
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    Hi Michael,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all…

  15. 1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.

    Departments allow you to make sure the right agents answer visitors.  They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.

    Here is how the department function works:


    1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..


    2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.


    4. Currently, there is…

  16. Can we integrate Pre-Chat Form Details with our CRM Software

    We have to collect pre-chat form details in our CRM Software. Please help if we get that from here.

    Thanks

    1 vote
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Yes, that is possible! We currently have Webhook functions for Chat Start, Chat End and New Ticket events.

    You can also see our integrations on Zapier and Make.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/ or https://docs.tawk.help/article/creating-and-managing-webhooks

    To learn about our Zapier integrations, visit https://developer.tawk.to/zapier/

    To learn about our Make integrations, visit our Help Center: https://docs.tawk.help/article/make

    Feel free to schedule an analysis call with us to get recommendations that are unique to your business goals and needs.

    https://calendly.com/managed-chat-service/business

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  17. How to add feedback option on site?

    I want to add feedback option on my site https://allgoodfishing.com/best-walleye-trolling-rods/, so that customer can give feedback about their experience.

    1 vote
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    Hi Levi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all…

  18. Ability to change email recipient

    We currently have ticket auto forwarding enabled. We recieve an email from one of our shopify sites with the content of a contact form. However, since this email is sent via shopify and not by the customer themselves, the ticket recipient is shopify rather than the customer. Instead of having to manually create a new ticket and enter the details. Would it not be better to be able to change the recipient of the ticket?

    3 votes
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    Hi Callum,


    Thank you for choosing tawk.to and for sharing your question here. 


    At the moment, we currently don't offer auto-forwarding.


    We have submitted this suggestion to our engineering team and we will post updates as this request moves forward.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    You can also email our support line at support@tawk.to


  19. Customise email response

    Need to be able to customise the emails that are sent to customers via the platform to include custom formatting, footers, logos, etc.

    4 votes
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    Hi,


    Thank you for choosing tawk.to and for reaching out.


    We currently don't have a feature for automatically configuring or editing email transcripts.


    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  20. Upload new custom Font

    Hey, please let us upload new font to use, You had only several fonts

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    The default format and font of our Knowledge Base is Lato, sans-serif. We currently don't have other fonts that can retain the formatting of Microsoft Word.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.


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