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  1. Ticket and chat transcript and webhook

    I want an option in the admin page that when toggled on, all tickets created from chats will automatically include the chat transcript in the ticket message. On the webhook for "ticket created" event, I want also those transcript to be sent as part of the JSON data.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. to make chats open and available to send msg from the agent side and close them manually

    Well I have users in my tech support requesting for problem resolvings but when the user leaves the site for a while it closes the chat session and agents cant reach the user back. in my case the users category are those who doesnt ahve any idea on how to use email., so that we cant reach them via email. and would be great if U could make chat sessions static,e.g. whenever user goes back to the site he can see the new messages form the agent from the previous conversation

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make transcript chat organized by Categorized choice on Pre Chat Form

    I want to make transcript chat organized by the category choice from pre chat form, so I don't need to giving tag on transcript chat one by one. So, I can filtering chat by category

    3 votes
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  5. Highlight active filters in KB articles

    In the Knowledge Base it would be convenient to highlight the active filters in the articles, so that it is clearer to see which filters have been activated, distinguishing them from those that retain their initial values.

    Especially necessary in the case of Categories.

    3 votes
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  6. I think there should be a feature to select the gender (male - female) when starting the conversation

    so that when customers text, I will know what gender it is for consultation ( translate.google.com)

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Link to a specific part of the document in KB

    Link to a specific part of the document, the headings (H1, H2, H3 ...) to be exact, and thus have a visible index or, at least, have the direct link in that specific part of the document.

    It is very convenient to be able to have a subtitle link to refer to the part of the document that interests you.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Het bericht dat je ziet als je de chat beeindigt, te kunnen aanpassen naar eigen wens.

    Nu wordt bijvoorbeeld automatisch "u" gebruikt, maar wij spreken liever met "je". Dit kan ik nu niet aanpassen.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for modifying the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. knowledge board

    This is all for the knowledge board

    1)knowledge board table needs to have the standard add/remove, before/after once the table has been added

    2) WYSIWYG in the knowledge board paragraph

    3) knowledge board add code tool does not seem to work and confused by the option on the left when adding the code because it does not make the choice that is picked

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out and sharing your challenge and ideas here.

    The code formatting feature in the paragraph block of the Knowledge Base displays a representation of code only. At this time, we do not have the ability to edit code directly in the Knowledge Base.

    Rows may currently be added and subtracted from tables by modifying the number of rows in the panel to the left.

    At this time, the best way to preview content blocks before completion is to publish the article to private and click the preview link.

    We have taken note of your suggestions and will post updates once the features have been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min.…

  10. 4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don’t have the option to modify and re-arrange the fields of your Ticket form.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we can only add one image per block.

    Alternatively, you can create a collage with 2 images and upload it as a single image.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Allow messages to still be sent, even when offline (as an option)

    While offline mode is a great thing, it would be much preferred in my case to allow messages to still be received through the chat widget, even if all support staff are offline. (I.e. only have an online mode (24/7 mode))

    This avoids the user having to change context from messages to emails.

    This way when support are back online they can respond to the pending chat messages, in the same place the user is expecting it.

    It's similar then to what happens when you get a message from a friend, you just pick up where you left off, instead…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I would suggest setting the status for all the agents to AWAY.

    Setting the status to ‘Away’ lets visitors know your agents are busy and may not be able to answer the chat.

    Your visitors will be able to send messages as usual and your agents will continue to receive chats in the Dashboard.

    Please note that your ring notifications will still be active and your agents will receive the ring 24/7 by default. You may ask your agents to turn off the ring notifications during the hours in which they are not working.

    The following links will help you customize your Away greetings and widget content.

    1. Changing the greetings on your widget
    https://help.tawk.to/article/changing-greetings-on-your-widget

    2. Customizing the widget header and body cards
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or…

  14. Possibility to edit texts in coversation

    Can you makle possible to edit texts when I amde mistake in conversation with visitor?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently have no editing feature for sent messages.

    I would recommend creating shortcuts, or canned responses, for repetitive replies. Setting up shortcuts saves time and keeps your answers accurate and consistent.

    Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  15. Newsletter subscription

    In the chat widget, when the users fill the form with their contacts, it would be nice to have a checkbox for the user to agree to the terms and conditions and subscribe to a newsletter.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    A newsletter subscription form is currently not available in our chat widget.

    Alternatively, you can add a link to your form redirecting them to your newsletter site.

    Helpful links:

    1. Using the Pre-Chat form -
    https://help.tawk.to/article/using-the-pre-chat-form

    2. Customizing the widget header and body cards -
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. chat script email timing

    Hi,
    When we get chat script on email it's shows GMT + 0 .

    Need chat script over email as per local timing or widget timing.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our chat transcript email is currently set to display the GMT 0 timezone.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Show the full URL of referrals from Google - so we can spot the keywords

    At this time, when you get a chat thru, it tells you if it was direct, or from Google.co.uk etc. What it fails to do, is to show you the FULL referral URL, such as: https://www.google.co.uk/search?q=sofa+bed

    This is about as vital as it gets, as we can then see how a customer found is, and means we can perhaps put more effort into that keyword search to push us further.

    We can ask the customer, but often they forget what they searched for, and have to go back.. . back.. in their browser.

    URL Referrals are easy to do in…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to show the full referral link of the user’s navigation history in the chat history and Monitoring section.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. moving and copying agents among properties

    The set of agents should be independent from properties, and assigning them to several properties should be done in a nice way, not having to invited them X number of times

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have a function for adding agents to multiple properties in one go in a single action.

    All agents must be invited individually per property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Remove the resubmit button after the chat offline form is submitted

    When the chat offline form is submitted, a button resubmit is shown, which only resubmits the same form. In this way, we get double offline messages from the same customer. Can you please remove it or make it optional for this form?

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have an option to remove the “Send Again” button on the offline form.

    When a user clicks on the Send Again button, it will ask them again to fill in the form.

    This is helpful if your visitor needs to add another detail to their inquiry or raise a new message.

    Helpful link: How to modify your widget content
    https://help.tawk.to/article/how-to-modify-your-widget-content

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Previous Conversations field

    Widget Content
    Language
    Edit Content
    Body Cards
    Previous Conversations
    There the field can't translate. This field can't edit

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, you can’t modify or translate the words of your Previous Conversations fields.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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