Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. How to import the exported information into another account

    How to import the exported information into another account

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Website visitors data

    Provide a option to download the website visitors(past 1 or 2 months) details like ip address and country

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Searching Visitor ID

    It would be very helpful to have in Admin the ability to be able to search a visitor number over say the previous 48 hours to get IP addresses they have used, time of the visit and time on site etc.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Norton.com/setup - Download Install Norton Setup

    Norton services and products are produced by Symantec Securities. One may create a User Account on the location of Norton. before buying any Norton product or service from the web.http://www.nortoncomsetupp.uk

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Animal Planet Go Activation using animalplanetgo.com/activate

    If you are interested to activate Animal planet Go channel, select the compatible device, add the channel. After collecting the code, you can provide the code visiting the activation page, animalplanetgo.com/activate. Contact our network support, if you need any help to the toll free number +1-813-336-8230 or visit for detail information https://www.streaming-device-setup.com/animalplanetgo-com-activate/

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. You give us summary for USER SATISFACTION, if you can provide us for which chat we get positive or negative, that would be better

    You give us summary for USER SATISFACTION, if you can provide us for which chat we get positive or negative, that would be better

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to upload custom bubble icon instead of cloud.

    I would like to change the cloud bubble icon. It can help me to personalize the widget. Thanks.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. attention grabber visible in offline mode

    i need the attention grabber to be visible when the chat is offline with a message like "we're not available right now, leave us a message". please consider the improvement, thanks

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to disable email transcript on the user/chatter end.

    It would be really nice to be able to disable the users ability to email the chat transcript and instead of they would like it to need to contact whoever the company is that they are chatting with.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please put back the ability to filter reporting by dept.

    Please put back the ability to filter reporting by Dept. it was there until recently, I chatted with an agent and he told me that it was still there until he went and looked for him self. why did you remove it please put it back

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. customer details

    Good Day

    i had an idea maybe if you guys can add a function where you can pull a excel sheet with the customers details when they leave an offline so we can do one bulk reply to all of them and not just reply one person at a time.

    this will work great.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. insert button at the top to switch off and on chat widget easily

    I just wanted to make a change suggestion in the administration section to make it a bit simpler
    any chance you can add like a button at the top so that I can switch off and on the chat widget easily? rather than having to go into settings and it is a bit circumstantial to find it

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. disable admin tab from agent menu

    I noticed the admin tab shows in the agent menu. It gets confusing for some agents. Agents shouldn't be allowed to create properties from their account. It confuses the roles of admins and agents. I had an issue where one of my agents thought he had to create an admin account after he received an invitation to join my property

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Disable or Enable video chat

    What if don't want to video chat with every visitor on our site. Agent should have the option to enable it for some visitors on a case by case basis.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Agent Trigger Timed Settings to answer the live chat - dont want all my agents to get the same live chat at the same time.

    I have the app on my phone and its live on my desktop as well. I have invited another agent and they want to have it on there phone and i only want it to ring on there phone after a min or so, if i havent taken it already - is this possible?? Basically i dont want all my agents to get the same live chat at the same time.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Custom position of chat widget

    I was using Tawkto chat widget and want to reposition it from bottom, as it covers the social icon bar in mobile. I tried to applied css on iframe but all css on iframe were important.

    So is it possible you can add an option in your backend for custom postion or user can apply own css.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Transcript Timezone

    Timezone is very important especially for tracking inquiries. We have been receiving transcripts in GMT+0. Is there any way we can fix it?

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add shortcut for tagging & allow tags after visitor has left.

    Please add a shortcut or a hotkey to be able to tag a chat without needing to go through the existing system which requires multiple clicks. Having something simple like double slash (//) or a hashtag (#) would be enough to differentiate from standard shortcuts and allow us to type out the tags without ever having to touch our mouse. Also, the ability to tag a chat after the visitor has left would be a godsend, as it's difficult to tag chats sometimes when you're dealing with multiple visitors at once. My company requires each chat be tagged so it…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. No Form Required When We Manually Invite a Visitor

    We have set up our chat window to require the visitor to first fill out a form before they can come into a chat. When we Pro-Activtely/Manually invite the them (We simply Join), we would like the form to NOT be required for the visitor any longer- just immediately start the chat with the visitor. (No Form Required When We Manually Invite a Visitor)

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 58 59
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base