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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Desktop, Mobile e Tablet

    The widget display is on mobile (+ tablet) and desktop.
    If I wanted to put the widget only on the desktop and only on the tablet (excluding mobile), this is not possible.
    It is a great inconvenience!

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.

    I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. API endpoint to fetch the messages of a specific chat

    Hi there! It'd be great if there was a way of being able to fetch the messages of an existing/old conversation.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a feature to import from intercom

    I want to switch from intercom but I'm dissuaded because I don't want to lose track of old conversations & user context.

    You could even just have a single standardized import format and then your customers could write scripts to convert various other company's export formats into your import format, and share those scripts with each other!

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature for migration from Intercom to tawk.to.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Braground color

    H,

    I wish there was an option to change background colour/opacity.

    https://localfreshfoods.co.uk/wp-content/uploads/2021/08/Untitled-11.png

    Thank you very much.

    Kind regards

    Rajendra Patel

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, the background color for trigger messages can not be customized.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Limit Tickets to Users

    Users are in the habit of opening several tickets for the same subject.

    I would greatly appreciate if a resource were available to limit this feat.

    Unfortunately, instead of most answering the Open Ticket, they create more and more, damaging the entire service.

    The correct thing would be, after opening a Ticket for Such Customer, he can only respond to this ticket until it is closed.

    From now on, grateful for the attention.

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.

    I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. More info on existent Webhook Ticket Event

    At current event 'ticket:create' can you add all details of the ticket? For example, I miss:
    - attachments
    - tags
    - priority
    - assignee agent

    I want to implement your tool with paid addons on our company, but integration is a main feature that our CEO request.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Igbo language

    https://crowdin.com/project/tawk-android

    The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our Dashboard currently doesn’t support the Igbo language.

    You can help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. THIS IS URGENT!!

    please aument more the limit of the departments I can´t create more of 20 departments I need create as 30 departments for m

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, you can create a maximum of 20 departments per property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  10. THIS IS URGENT!! please aument more the limit of the departments

    I can´t create more of 20 departments I need create as 30 departments for my web app of services.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment you can create a maximum of 20 departments for each property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  11. Shopify integration - add customers automatically

    Whenever a customer pings us, I am capturing name, email and phone number. We are using Shopify for our store.
    It would be really great is these can be added as customers automatically, it help us in end to end integration for marketing requirements.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    ​Currently, you can not set the visitor’s name or email via the plugin. However, you can use the JS API from https://developer.tawk.to/jsapi/ to add JavaScript to your Shopify store.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Localization with Crowdin : Up to date ?

    I wish to complete the localization in French. I logged into Crowdin.
    I notice that the translation of "Write a reply ..." is not the one displayed in the Widget. (already 3 years old)

    Are the translations updated?
    How to update them?

    Thank you

    Regards

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, you can’t modify or translate the words in the reply field of your chat widget into French.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Customer Portal API integration

    Would be great to be able to integrate the Customer Portal through API

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. knowledge base api integration

    Would be great to be able to integrate the knowledge base through API

    4 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help

  15. Assignee in create ticket event

    Hi,
    Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.

    To learn more, visit the following links:

    1. Creating and responding to tickets
    https://help.tawk.to/article/creating-and-responding-to-tickets

    2.Assigning tickets –
    https://help.tawk.to/article/assigning-tickets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Chat shortcut visibility

    Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.

    All Public shortcuts will be visible to all property members.

    If the agent creates a Personal shortcut, it is only visible to that agent.

    Helpful links:

    1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts

    2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. download emails in one place

    Hi

    a greant funcionality is download the emails en just one place.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have a feature on the Dashboard for downloading emails.

    You can, however, download messages from your previous chats and tickets.

    To learn more about the Messaging feature, visit this link:
    https://help.tawk.to/article/getting-started-with-messaging

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Estimated wait time.

    On the triggers tab add different variables that admins can add. Like "estimated-wait-time" where the user will be able to see what the wait time is for the avg tickets. This could also be to assure customers we are here for them.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We do have the feature to show the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.

    With regard to tickets, we currently don’t have a notification feature for estimated wait time.

    You may personalize a message about the average handling time when creating tickets.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Make the chat integrated with PWA plugins for Wordpress

    I would like to use a PWA plugin for Wordpress, but Tawk doesn't work with theses app.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    At this stage, our forms are only available as a Pre-Chat Form and an Offline Form.

    Pre-Chat Form is an optional way to gather more information from visitors before allowing them to enter the chat.

    An Offline Form is used when no agents are logged into the dashboard. The widget will say “offline” and your visitors can fill in the offline form to leave their name, email and a message for you.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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