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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Allow departments to be sorted, reordered

    Currently if the department selector is included in the pre-chat form, the departments are sorted by the order in which they were created.

    It would be much better if we could control the order. Alphabetical wouldn't work as that's not always the case so it would make sense to just be able to drag the items of the departments page into the order we wanted.

    71 votes
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    under review  ·  9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make Departments as Global setting for all properties

    Hello

    Creating departments are very common and flexible option for visitors to directly communicate with right departments.
    There are no any option in your chat software for that to create the departments globally for all configured websites.

    And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.

    So i request you to add this feaute in your chat software as global setting.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. make feedback link more visible/available

    I stumbled across this feedback area, and later when I wanted to come here, I couldn't find a link to feedback anywhere obvious (to me). Maybe this could be included in the footer of the home page or somewhere in the dashboard (or both)

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. auto-focus on selecting tab

    When an agent clicks on the tab down the left side of the window, the chat tab opens, but the particular chat window is not highlighted. It would be good for it to receive focus or otherwise be indicative which window the agent clicked. More handy when having multiple chats open and a user adds a new message to an existing conversation, upon entering the chat tab, it's not immediately obvious where it came from.

    Similarly when "join"ing a conversation, the message window should receive focus

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Possibility for no filelds to be filled in the tawk.to box

    Hello. I´m using tawk.to in my web site. I´d like not to allow the visitor to write anything in messages in the tawk.to box. When we are offline or absent I´d like only to let a text in the chat box saying to the client to click on the "CONTATO" button in the site menu. It woul be a box with only a text, and no fields to be filled - I already have it in my page.Is it possible ? Thanks

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ask customer for email / name while chatting. Pre-chat form in chat

    It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)

    274 votes
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    under review  ·  28 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow Custom Fields Via API

    You guys have just released the Javascript API. It would be a huge help to allow us to use custom fields via api also as we have a field called "support pin" which we would like to autofill.

    14 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Software should automatically start when system get start/restart...

    Software should automatically start when system get start/restart...

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option to only allow agents to join as their self.

    Say Joe is an admin/developer. Everyone knows Joe is the developer.
    We hire "Bob" to answer live chats.
    At any time the user "Bob" can join a conversation as "Joe" and could possibly do malicious things, then "Bob" can delete that history.
    TL;DR:
    1. Option to only allow agents to join as their alias.
    2. Option to only allow admins to remove history.

    319 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Api for agent-managing.

    Api(rest?) for agent-managing. We will be happy to use tawk, if our admin will be able to create and modify agents without visiting tawk website. We want to connect our authentification system with your chat.

    22 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. fix tawk.to for the blogger dynamic view template. it doesn't show

    fix tawk.to for the blogger dynamic view template. it doesn't show

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make minimize only option for chat until real chat begins

    I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Flash sales with countdown in chat

    Make auto chats or shortcuts to post sales with countdowns to encourage people to buy immediately. Link image disappears when countdown ends.

    0 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 12 votes
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    under review  ·  1 comment  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →
  15. Disable offline form on mobile devices. Add such option

    Choose the visibility of offline form on mobile devices

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. implement a backend/server-side API into tawk.

    I use tawk with my hosting company, which uses WHMCS and I am a backend developer myself.
    I would like to be able to implement tawk into my administrator panel to make things easier for my staff, keep everywhere in one place and create a realtime integration with tawk which I could do with the administrator plan, to create tickets on chat starts, etc.
    If you implement a server-side api it would be useful for many companies.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Dutch Version

    Dutch version of Tawk.to

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Order History

    Ordering the History. Order by Messages, Visitor (for returning visitors), Time, Duration and Rating.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. A desktop app for linux would be so cool!:)

    For the rest of us you simply cannot handle viruses on window..

    219 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
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