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  1. Monitoring triggers

    It would be nice to see some information about triggers. How many times the have been triggered, at what pages, what did visitors do after the saw a trigger. Monitoring top-performing triggers, etc.

    54 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Visitor vs non-visitor

    Visitors see only offline message form and members see the live chat option

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    Thank you for the idea.
    This seems like a good feature but it would be limited to only few platforms like Wordpress, WooCommerce, Magento etc. but we will not be able to do it for every platform out there.

    We’ll see what we can do though.

  3. Chat application for ubuntu system needs to developed

    Hi

    I am linux system user.. But the tawk application for linux not found

    71 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Minimize to system tray

    Let the Windows App minimize to the system tray to run in the background. This to spare room on the taskbar.

    33 votes
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    under review  ·  7 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automatically change status to away when inactive

    if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )

    918 votes
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    under review  ·  88 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Open chat between agents without the need to open the application window (Windows App)

    In the application for windows, open chat between agents without the need to open the application window, keeping minimized.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow for the ability to "SHUT-OFF" print functionality

    There would be a setting to shut off the print functionality on the end-user side just in case you didn't want to allow it to be so easy for them to print or copy the conversation

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Blocking agent-to-agent chat

    The office that we are setting this up for does not allow their employees to chat online with each other. The agent-to-agent feature of your program would violate this rule.

    Is there a plan to place a block on agent-to-agent chats if required?

    Thanks!

    22 votes
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    under review  ·  5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable queue

    Hello,
    A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

    1,230 votes
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    planned  ·  124 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adding 2 factor Auth.

    I suggest that you add 2FA in order to keep accounts secure.

    I personally my self get targeted a bit. 2FA would make it almost impossible to hack my account.

    88 votes
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    under review  ·  10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Would be good to set a bubble "%agentName: Hello, how can I help you"

    Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remove all chat history

    I'd like a button that can remove ALL chat history.

    44 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 lined staff title on widget

    I think you should have a 2 lined widget, where title is shown underneath their name

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Arabic language

    we hope you add Arabic language

    thank you for great app

    50 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    The widget supports RtL language. You can choose your language in Admin – Widget Content.

    You can participate in adding new, improving and voting for current translations here:
    crowdin.com/project/tawk

    Support for RtL languages in web-dashboard requires a lot of work on interface, so currently we have no estimate when we can work on that.

  16. Software App for Mac OS 10.8.5

    You only support 10.9. We need 10.8.5 MacOS

    7 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be great if the panel also have a Brazilian Portuguese version.

    It would be great if the panel also have a Brazilian Portuguese version.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 34 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. An option to disable agents name in triggers

    Being able to disable the agents name in the triggers menu...

    Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disable agents aliases, to prevent from changing their name

    I have a big problem.
    I'm the admin (name Chris)
    I have 3 agents (name Test1, Test2, Test3)

    An agent join in the chat to help users with problems.
    The agent is tricky go before (or after joining the chat) -> to Profile->Aliases and rename his name Test1 to Chris.

    Now he looks like for my visitors as Chris -> the admin. But he only changed the name. He has agent privilegy but no one of my users can see this right.

    That is a BIG Problem for me, because its like steeling the identy."

    I really hope you can…

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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