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  1. 15 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. 24 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disable Department Function

    Disable a Department allow me to disable all the agents of a department!

    My company has many agents, i could not disable them one by one. Please add the function to disable a department to disable all the agents in the department!

    Thanks!

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Triggers > Allow A Start & End Date/Time (Validity Period)

    It may be use for many if Triggers could be assigned with a beginning of life and end of life, ie. a Start Date/Time and/or End Date/Time.

    This would effectively allow a trigger to offer a message to the visitor based date/time.

    Real case scenario, to remind the visitor of an offer/promo/message to be shown to a visitor which is valid only for that given date/time period.

    From a system maintenance point of view, tawk.to would not want to have too many redundant triggers sitting in their system, so I would suggest that the UI includes an option that allows…

    15 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Track AJAX page changes, like how Ecwid shopping cart works

    I use a popular shopping cart called Ecwid. It uses ajax, so the page change happens within the browser window. Right now, when someone goes from product to product in my shopping cart, Tawk doesn't show those page changes. I know this can be done because the live chat service I was using before was able to track such page changes so I'm sure Tawk could too.

    33 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Listen to new messages with the Javascript API

    Some sort of onNewMessage method would be really helpful to integrate the chat with the website

    15 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow shortcuts to be Global AND Public

    Need to be able to make shortcuts available to all agents on all sites... thus need them to be global AND public... no need to enter them over and over again for the same shortcuts on different sites.... right now its limited to personal access.

    67 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. JS call to update URL

    There are sites where javascript is heavilly used to navigate through pages. However, this makes impossible for tawk to track user (and inform agent where visitor currently is) and "stucks" in the one where page inittially loaded. A simple function call like ".updateURL()" can suffice in order to call it whenever js-app demands it.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show website conversions.

    Lets say you own a ecommerce website. I think it would be cool if you guys could add a conversions page in the tawk.to dashboard. Maybe add something like most viewed products on this specific date, and total sales made yesterday. I think that would be an awesome feature and very handy!

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. User based Chat

    In case of web applications where user is provided a chat option only after login. For example, if a User A login and chat with the Tech Support (Admin end) then log off. And if User B login to the same computer (assuming a shared computer); User B can see the chat history.
    Chat window should be user based. Once a user login with the Username, the username must be associated with Chat messages; if User B login User B can see only the messages of his own.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    This is only possible if we make an integration for that specific platform. There is no other way on getting this information.

    What platform are you using?

  11. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?

    I was wondering if we used the Tawk.To WordPress Plugin to install this Chat System into our WP Site, and, for example, we had Pre-Chat Form Data including name & email, that the system would Add them to our WP Members List, as if they "Registered" to be a member?

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Import Chat Logs

    I would like to see imported chat logs for whmcs.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Zendesk integration

    Hello guys,

    We work with Zendesk and Zopim , but we assess the Zopim and he has not been a good tool for our Company.

    We were then presented to the Tawk . The problem is that there is no integration with Zendesk .
    There is a possibility desevolver the Tawk for Zendesk ?

    Thank you!

    150 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Visitors filter by name, ip, tag or attribute

    often i need find a specific visitor, but in the current view is very difficult because i can see only the IP or name, this is very difficult when you have more than 100 visitors, can be very helpful add filters by name, ip, attribute or tag to find visitors and begin the chat

    29 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please add integration with google sites

    Please add integration with google sites! It would be a shame not to be able to use your wonderful service!

    39 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. REST API for CRM Integration

    It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.

    248 votes
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    under review  ·  22 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please upgrate APPs to make them smarter.

    I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.

    1 vote
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Identify See Visitor Name & Info instead of IP

    When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.

    So simple, so basic.

    24 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for the feedback.
    We are currently working on our new app and this feature will be available in the next big release of tawk.to.

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