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  1. Ask customer for email / name while chatting. Pre-chat form in chat

    It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)

    277 votes
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    under review  ·  29 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow Custom Fields Via API

    You guys have just released the Javascript API. It would be a huge help to allow us to use custom fields via api also as we have a field called "support pin" which we would like to autofill.

    14 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Software should automatically start when system get start/restart...

    Software should automatically start when system get start/restart...

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to only allow agents to join as their self.

    Say Joe is an admin/developer. Everyone knows Joe is the developer.
    We hire "Bob" to answer live chats.
    At any time the user "Bob" can join a conversation as "Joe" and could possibly do malicious things, then "Bob" can delete that history.
    TL;DR:
    1. Option to only allow agents to join as their alias.
    2. Option to only allow admins to remove history.

    319 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Api for agent-managing.

    Api(rest?) for agent-managing. We will be happy to use tawk, if our admin will be able to create and modify agents without visiting tawk website. We want to connect our authentification system with your chat.

    22 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. fix tawk.to for the blogger dynamic view template. it doesn't show

    fix tawk.to for the blogger dynamic view template. it doesn't show

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make minimize only option for chat until real chat begins

    I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Flash sales with countdown in chat

    Make auto chats or shortcuts to post sales with countdowns to encourage people to buy immediately. Link image disappears when countdown ends.

    0 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 12 votes
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    under review  ·  1 comment  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Disable offline form on mobile devices. Add such option

    Choose the visibility of offline form on mobile devices

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. implement a backend/server-side API into tawk.

    I use tawk with my hosting company, which uses WHMCS and I am a backend developer myself.
    I would like to be able to implement tawk into my administrator panel to make things easier for my staff, keep everywhere in one place and create a realtime integration with tawk which I could do with the administrator plan, to create tickets on chat starts, etc.
    If you implement a server-side api it would be useful for many companies.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Dutch Version

    Dutch version of Tawk.to

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Order History

    Ordering the History. Order by Messages, Visitor (for returning visitors), Time, Duration and Rating.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. A desktop app for linux would be so cool!:)

    For the rest of us you simply cannot handle viruses on window..

    222 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Flood protection

    Hello, Would be nice add a flood protection for idiots which try to crash our live chats.
    A protection like a delay on messages if someone send for example more than 10 message/second

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Creating alias accounts which should be reusable by the other chat users.

    If I create some alias acounts I use for replying in the official name of someone in the company (with title, foto) I would like to use those alias entries for all other chat admins as well.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. A backup system !

    I've been hacked, the support agent didn't help me.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Android and Ios SDK

    It would be great to have an Android and Ios SDK to add chat service to our existing apps.

    302 votes
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    50 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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