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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. A desktop app for linux would be so cool!:)

    For the rest of us you simply cannot handle viruses on window..

    250 votes
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    under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Flood protection

    Hello, Would be nice add a flood protection for idiots which try to crash our live chats.
    A protection like a delay on messages if someone send for example more than 10 message/second

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Creating alias accounts which should be reusable by the other chat users.

    If I create some alias acounts I use for replying in the official name of someone in the company (with title, foto) I would like to use those alias entries for all other chat admins as well.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. A backup system !

    I've been hacked, the support agent didn't help me.

    3 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Android and Ios SDK

    It would be great to have an Android and Ios SDK to add chat service to our existing apps.

    343 votes
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    56 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    As per our development team, this feature has been planned for future release. As you can appreciate, things, unfortunately, don’t always go according to plan.

    Other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been forwarded to the team. We will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Available Chat History Option on Mobile Apps

    Dear Sir,
    Kindly enable Chat History option on Mobile Apps..
    Thanks..!

    16 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. offer image sharing options that are more robust

    offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.

    Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Monitoring triggers

    It would be nice to see some information about triggers. How many times the have been triggered, at what pages, what did visitors do after the saw a trigger. Monitoring top-performing triggers, etc.

    54 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Visitor vs non-visitor

    Visitors see only offline message form and members see the live chat option

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    Thank you for the idea.
    This seems like a good feature but it would be limited to only few platforms like Wordpress, WooCommerce, Magento etc. but we will not be able to do it for every platform out there.

    We’ll see what we can do though.

  11. Chat application for ubuntu system needs to developed

    Hi

    I am linux system user.. But the tawk application for linux not found

    89 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, the tawk.to app is not available for Ubuntu and other Linux distributions.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Minimize to system tray

    Let the Windows App minimize to the system tray to run in the background. This to spare room on the taskbar.

    36 votes
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    under review  ·  7 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatically change status to away when inactive

    if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )

    1,023 votes
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    100 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your request here.

    An automated status change to Away is currently under review.

    We assure you that this feature is under works and we will update you as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Open chat between agents without the need to open the application window (Windows App)

    In the application for windows, open chat between agents without the need to open the application window, keeping minimized.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow for the ability to "SHUT-OFF" print functionality

    There would be a setting to shut off the print functionality on the end-user side just in case you didn't want to allow it to be so easy for them to print or copy the conversation

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Blocking agent-to-agent chat

    The office that we are setting this up for does not allow their employees to chat online with each other. The agent-to-agent feature of your program would violate this rule.

    Is there a plan to place a block on agent-to-agent chats if required?

    Thanks!

    25 votes
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    under review  ·  5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable queue

    Hello,
    A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

    1,401 votes
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    129 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Adding 2 factor Auth.

    I suggest that you add 2FA in order to keep accounts secure.

    I personally my self get targeted a bit. 2FA would make it almost impossible to hack my account.

    113 votes
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    11 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have two-factor authentication for signing in to your tawk.to Dashboard.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Would be good to set a bubble "%agentName: Hello, how can I help you"

    Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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