In the Andriod App, there is a ? mark next to the chat input box that brings up a shortcut pick list and shortcut search box. This is intuitive and helpful, and I would suggest that the same feature be added to the desktop version. While I am comfortable with command line interfaces, many of my staff will balk at it.

Please give us the option to transfer the chat to another agent

it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

When someone comes to our website they are able to choose a particular department. However once they exit the chat and initiate another chat, they are not able to choose a new department. Even if they return a month later, it defaults to the originally chosen department. Often our customers return to our website with different questions and issues, but can't then choose the correct department to route the chat properly, unless the customer had cleared their cookies. Would like to have clients be able to choose a department every time they initiate a new chat.

Tell who is the most active, who helps the most people, their rating.

Instead of just seeing visitors quantity, we would see them also by language or country.
-Russian 123 visits
-English
-Spanish
-Portuguese
etc.

Just as "uservoice" and so many other websites do, I think it'd be cool if you guys implemented "gravatar" icons into your app so people can create a centralized icon for usage on multiple sites, and then you guys could use this icon for chats with visitor or other agents to make the experience more personal, without having to re-invent the idea of uploading an icon to yet another website.

*** we use this feature on multiple web apps we develop ***

-Peter

I'm wondering if there are any plans for improving the Visitor's location that's being displayed. I'm currently in the US and we're only able to see the City where the Visitor is from and not the State so it makes things a little hard to gauge and I'm not able to set up an advanced trigger for those users.

Something like this would be very helpful, thank you!

Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

Above feature is already available with many other chat providers. Please build this as this is very important feature.

Latest github not installing with Prestashop 1.6.0.9. It say installed but then when you search for it in modules it's just not there. It also leaves a dead menu link in the back end: ADMINISTRATOR > TAWK.TO when gives a 'controller not found' error.

It`s needed for "noobs" at computers. So my mom would never use the keyboard. She would search the "send" button. So a "Send" button next to the live chat form would be a nice to have feature. Also i checked microsoft office supprot and bing ad live chat. They all use it. We too?

I would like to be able to hide the "Visitor navigated from" information from operator's view so that he/she does not see potentially sensitive information about the user.

If Tawk got a module, for SMF. It could be NICE!!!

I use SMF for my gameserver and I dont want 150 friends on steam, its easier with livechat

In pre-chat form the spanish traslation for "Submit" in english is traslated as "Someter", but this word is ver wrong traslated, "someter" means to subjugate,the correc traslation for that button is: Ingresar or Enviar

thanks

You should enable markdown in the chats, so people can talk in bold, italics, and more using the markdown syntax in chats.

Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

The ability to resize the editing box would make creating shortcuts much easier.

Currently, you can only see a few lines of text at a time.

Currently, an Agent is allowed to see and browse All other Agents Chat History, even Admins!

It would be better to disable this feature or let the Admin grant this privilege.

On pre-chat form when a visitor skip enter his name a legend in red appears:

1. "nombre tiene que ser proveido"

Here is much more accurate write only:

Ingresa tu Nombre

Also the save button, is much better be traslated as "Iniciar" instead of "Guardar"

Thank you

If we had availibility times for individual departments and sites it would be great,,,

like sales and billing can be 11 to 8 and support can be 9 to 9...