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3456 results found

  1. Google Adwords

    Our website main objective is to review leads. However, when a customer comes on our site, we are unable to see that they have been referred from adwords. Our previous chat plugin had this feature. Would easily pay extra for this feature if it were available.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this time, you can use Google Tag Manager for Google Ads conversion tracking to get insights into the actions visitors take in the widget after viewing your ad.

    Follow the steps below to set up Google Ads Conversion tracking in your tawk.to widget and learn which ads, ad groups, and keywords are bringing the conversions and conversations to your business.

    https://help.tawk.to/article/google-ads-conversion-tracking-with-google-tag-manager

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  2. An option to use the older version of the application!

    This new update is not very user-friendly and I've been facing various issues with the interface.

    Please make it possible for us to use the older version. This forced upgrade to the latest interface is not healthy.

    9 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Unfortunately, there is no option to revert back to the old version of the dashboard.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

  3. add the timestamps back for navigation (not just chat messages)

    During a chat i often analyse a customer's behaviour through the navigation of the site as useful insight. At the moment there is no way of seeing a timestamp for when a user changes pages within my site, only when they say something in the chat. So I have no idea how active they are being if they haven't spoken. Just need the timestamp back for navigation, this was on the old version.

    Thanks,

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    We're very sorry for the incovenience caused as we launch the new CRM and updates to our dashboard.

    We have taken note of your feedback and have submitted this to our engineering team. We will post updates once the feature has been approved and implemented. Please keep an eye out for the updates.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  4. Website tilte with apostrophe shows weird symbols

    instead of the website correctly name

    0 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts.

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts

  5. joint chat button was not found

    My clients report that they can't find the joint button when contacted. This error appears since October 23, 2022.

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We already have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts. 

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts





  6. How to integrate Tawk in My Website

    How to integrate Tawk in My Website:
    I am Sharig my website URL:
    https://www.samwebstudio.com

    Please Suggest me ASAP.

    1 vote
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  7. Enable Chat feature between vendor and user (for marketplace websites)

    Enable Chat feature between vendor and user (for marketplace websites)

    1 vote
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  8. Detect emoji before type them or setting to disable

    Hi, I've replied an opened ticket, anche in the text area the special symbols was ok, but when I've sent the message the "B)" characters was translated into the correspondent emoji 😎. And that's not professionally for our activity. Is there any way to show immediately the emoji in the text area after typed or disable them?

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Cristian,

    Thank you for reaching out.

    An option to disable the emoji feature is available in the Dashboard. We regret that you were given the wrong information.

    Follow the steps below to disable the emoji option in your widget:

    1. If you have multiple properties, check to make sure you have selected the correct one.  Hover over your currently-selected property in the upper left menu to select a new property.

    2. Click the Administration (Gear) icon in the lower-left corner of your dashboard.

    3. In the Channels menu, select ‘Chat Widget’

    4. Under Widget Behavior, you'll find the emoji options under ‘Feature Settings’

    5. Toggle ‘Disable emoji selection’ to the “on” position.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  9. Visitor notification sound

    The problem that the notification sound does not go away when the visitor is stationary on the site is a big problem in my opinion.

    1 vote
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    Hi Mustafa,

    Thank you for reaching out.

    In the tawk.to Dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.

    You can simply toggle the sound notifications to the off position to disable them.

    Here’s how to quickly turn your sounds and notifications on and off: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    To customize your sound settings for each event type, click your Profile Icon and select ‘Manage Sounds & Notifications’ in the drop-down menu.

    Here, you can make changes to the sounds you'll hear while operating the Dashboard and how your browser handles notifications. To make changes to either, make sure the sound or desktop notifications are switched on by toggling the switch at the top.

    You can choose from a list of sounds and customize the alert for everything that makes a noise within the Dashboard. Choose how long a new chat will…

  10. Please add "Reply" button of a previous message

    Sometimes customers send a message and we can't reply to that message.

    1 vote
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    Hi Abul,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We don't have a feature for replying to previous messages unless the visitor has left their contact details.

    Activating your Pre-Chat Form allows you to collect your visitor’s name, email, and any other details you request before they start a chat.

    Learn how to activate and customize your Pre-Chat Form in this short guide: https://help.tawk.to/article/using-the-pre-chat-form

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  11. Please remove the 'last updated' function on the Knowledge Base questions

    The 'last updated' function on the knowledge base questions just looks tacky. Is this able to be removed, please?

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Amy,

    This is Elle from tawk.to, thank you for reaching out.

    Currently, we cannot remove the 'Last Update' function in the KB.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  12. Please add support for widget in Amharic (Language spoken in Ethiopia)

    Currently Amharic language is not supported in widgets. I would like to ask for this option. thanks

    6 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    We currently do not have an option allowing visitors to select a language in the widget.

    Alternatively, you can create a chat widget for each language and automatically select a widget based on the visitor’s device or an IP-based location using the JavaScript API.

    Please note: Each new widget is in English by default.

    To change the language in the chat widget, follow these steps:

    1. Select the Property you would like to customize.

    2. In the dropdown, select Administration

    3. Select Chat Widget in the sidebar.

    4. In the Widget Content section, select Edit Content.

    4. Should be able to find the language dropdown option. Simply select the language you would want to use.

    Please see our related guides in the Help Center:
    https://help.tawk.to/article/change-the-widget-based-on-the-visitors-language
    https://help.tawk.to/article/change-the-widget-based-on-visitor-location-using-cloudflares-ip-geolocation

    We have taken note of your suggestion and will post updates once…

  13. Remove Google Fonts from Widget

    For DSGVO reasons (Europe), it is needed to remove Google Fonts or load them locally, in the Tawk widget. Is there any possibility?

    1 vote
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    Hi Gabriel,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a feature for disabling Google Fonts.

    I have submitted this request to our engineers and will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  14. edit message

    We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )

    4 votes
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    Hi Jon,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have options for deleting or editing sent messages.

    However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.

    You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  15. Provide an option to DISABLE THE WIDGET POPOUT menu option completely

    JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!

    1 vote
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    Hi Robert,

    We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    To configure the chat widget behaviour, do the following:

    1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).

    2. Under Channels, select Chat Widget.

    3. Under On Click Behavior, select either Popout or Maximize.

    You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  16. KB search should handle words like "and" and phrases like "how do you"

    Right now if a user searches the KB for "cats and dogs", it shows all articles that mention "cats", plus all articles that mention "dogs", plus all articles that contain the word "and". Including the matches for the word "and" renders that search useless - it's going to be every single article in the KB.

    SImilarly, people often type things like "how do you train a cat", which ends up also being useless, because it matches all articles containing the word "how", "do", or "you" - also "a". Again, that ends up being every single article.

    Ideally, the search would…

    4 votes
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  17. Departments

    Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!

    1 vote
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    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

  18. I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther

    I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay there, and which pages customers like, so as to help us improve our web pages

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.

    Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.

    Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.

    You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
    https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    You can also use our Google integrations to set up…

  19. Hello, Please update the chat widget, Show the category

    Hello Sir

    Please add a Category in the chat widget, because when you have so many questions and answer you must need to select a category then you choose question and answer.

    I am waiting for your reply.

    Br

    Hossain

    3 votes
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    Hi Nazmul,

    This is Elle from tawk.to. Thank you for reaching out.

    Do you mean you'd like to add the Knowledge Base category to appear in the chat widget? If so, we do not have any feature for that at this time. Our widget cards allow you to display a Knowledge Base search bar,  featured articles and article links.

    You can add a text card and link it to a Knowledge Base category. However, the option to present a selection of categories in the as a widget card feature is not currently available.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  20. export complete contact information (including phone number, city, message)

    Hello, please allow us to export all contacts' complete information. Currently, it only includes name and email, while the customer on our website always input their phone number and city as well. Because for us, phone number and city are more important than an email address. It would be amazing & so much appreciated if we could export all of them. Thank you!

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support for our product.

    If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard. Then, you can export contacts in the Messaging section of the Dashboard.

    Follow these steps to export your contacts:

    1.  Select Messaging (email icon) in the left tab menu.
    2.  Select the Property.
    3.  Select Contacts under the Property.
    4.  Click the download icon (Export Contacts) in the upper right.

    You will receive an email with a link to a .csv file containing the names and email addresses of all your contacts.

    Visit this link for more information: https://help.tawk.to/article/exporting-contacts

    If you have any questions or require assistance, we invite…

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