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  1. Translate the mail text if we are offline

    Translate the mail text if we are offline

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. must be can export all chat to xls.

    must be can export all chat to xls.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Widget placement

    add a setting to move the widget a little bit, i have placed the widget on the bottom right. on mobile phones the widget is places before a important icon (chart) see www.thilo.be

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Enable people to change the font size while chatting

    Enable people to change the font size while chatting. Also have an option to delete or edit the text as sometimes there can be typo error or we may write something inadvertently which we may want to delete later

    1 vote
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  5. Add images to shortcuts

    Add images to shortcuts - It would be great to have an option to add images to shortcuts - help convey instructions to customers using screenshots

    3 votes
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  6. Provide (optional) send button in chat widget

    Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to have a different profile for each Property/Website

    When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. mcafee.com/activate

    Protects users personal and confidential information safe in devices. The internet accessing devices need security which trusted mcafee antivirus gives you. With protecting antivirus gives your machine protection from malware, viruses and other harmful infected viruses. Visit
    http://activatemcafee.com/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Alidjsjddjdj1122@gais.com

    Alrjfirjrjrrjfjejw

    2 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. ability to remove profiles from properties listing

    right now it's a little confusing that profiles are also listed under properties.

    2 votes
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  11. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. API or Timer - to set status

    Presence management needs improvement, so we don't have missed chats.

    How about a API that allows setting of Agent status (away, online)
    or better yet.

    the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Widget position

    Hi,

    Before we had the possibility to change the widget position. Why this functionality has been removed ?

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. To show the chat history time format in hh : mm : ss

    currently the time format is in hh : mm

    Hope to show the seconds as well. Thanks

    1 vote
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  15. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. add MULTIPLE ACCOUNTS FROM EXCEL

    AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Larger size for Trigger Agent Image

    The Agent image shown for Triggers is very small - hard to see what you're looking at - especially if you use a real photo. I suggest it is larger or the size is customizable.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    4 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Per-Department scheduler

    Per department scheduler example sales specific working hours, and technical support 24/7

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. To include a option to know which visitor is requesting for the "email transcript"

    need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.

    4 votes
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