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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. API endpoint to fetch the messages of a specific chat

    Hi there! It'd be great if there was a way of being able to fetch the messages of an existing/old conversation.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Minimize Chat Widget Icons after 60 seconds... If a visitor doesn't need help in the first 60-90 seconds, they won't need help, so disappear

    If a visitor to my streaming site doesn't need help with in the first 60-90 seconds of visiting the site, they likely won't need help,
    So I want big buttons when the page loads, but want to minimize to tiny icons, or disappear completely after 60-90 seconds. Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 colum in one row

    could you add a new feature like 2 colum in one row

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Voting system for customers

    A lot of times customers talk about new features or suggestion that are the same. It would be cool to have a list to bring them there, and where they could vote (like in this feedback tool).

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow Sections in Knowledge Base

    Allow Sections in Knowledge Base

    So at the movement there is no option to create sections in knowledge base for example, if we are a school we would need a knowledge base for Teachers and Students and may be also for Parents.

    If there is a section toggle that would allow to toggle between sections the teachers would jump to their toggle option and look at their Knowledge base, and students on theirs and parent on theirs.

    Cause at the moment the only way we can separate is categories which is not a good option when dealing with 3 types…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow users to upload images/files without having an agent online

    Allow users to upload images/files without having an agent online

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. How to import outlook pst to office 365?

    My customers are all from other countries, and I am a user. The bulk of our communications take place in Outlook. My machine crashed one day, causing all of my files to be corrupted. I was concerned because all of my Outlook files had disappeared, containing sensitive information between me and my clients. But then I found the eSoftTools PST Recovery software, which can import outlook pst to office 365 to some formats, and it restored all of my valuable Outlook data files in minutes. I recommend it to others because they will find themselves in a similar situation in…

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Chat Widget Position Problem

    We want to take chat widget position freely, be able to move in less areas like 20-30 pixel. We have footer in our website and the footer is just closing the chat widget. Also we do not want to just put it on the middle of the page. If you could get back to us about this topic we would be happy and we can find onether solution to that problem,

    Thank you so much!

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Include a link to tawk.to dashboard from email notification

    When receiving a notification mail for an offline message sent,

    include a link to the dashboard for easy access to the ticket by simply clicking on the link

    There are no security implications involved because if the person is not logged in, just prompt them to log in.

    This feature will greatly help as there is no need to manually access tawk.to page from a browser.

    Simple feature but save a lot of time. Please consider.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. How do I fix Microsoft Outlook has stopped working?

    The Outlook 2007 not responding error can occur for plenty of reasons, such as defective add-ins, damaged Office installation, oversized PST file, damaged PST file, or others.

    If more than one Office application is running, you must restart all of the running Office applications for the renewed privacy settings to take effect. If you still can't s get a solution after using these approaches read then, follow the suggested solution. it really helps you to get the final result without any hindrance.
    Read More: https://www.easytechtools.com/solve-outlook-stops-responding-error/

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Charge multiple Apple devices at once with this dock on sale

    Well, it’s been a couple years now, and some of that clutter might have crept its way back into your house. It’s not a big solution, but a wireless charging dock can at least clear up some of your cord clutter — and this one from Loma Living is on sale for 30% off for a limited time. Visit at :- http://businessfor.tech/charge-multiple-apple-devices-at-once-with-this-dock-on-sale/

    1 vote
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Be able to customize color of links and text in knowledge base.

    You should be able to customize all of the text/link colors in the knowledge base so that you can match your branding.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. to notify user on mobile phone, when sessions get's automatically logout from mobile app

    Please add a feature to notify user on mobile phone, when sessions get's automatically logout from mobile app.

    Currently, I don't know when the session gets expired on cellphone and after 1-2 months, I resign into the mobile app

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add validation on Mobile number

    It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a feature for phone number validation.

    The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. please add a padding option or css edit

    tawk chat is a great and useful plugin... but! it's must have a padding and margin options most of the users in this plugin is a website builder so it's will be wonderful if tawk add this option

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature allowing users to adjust the widget padding or edit the widget using CSS.

    Helpful link:
    Changing the appearance of the chat widget: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a direct option for sending a recorded voice message.

    As an alternative, you can record an audio file and send it as an attachment to your customer.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Highlight the chat button when it is focused via tabbing

    Hello,

    To make the chat widget more accessible, it would be nice if the chat widget button would become highlighted with a color of suitable contrast when the button becomes focused. My thoughts are that this could be an additional color option in the widget customization window. This should happen whenever the widget button becomes focused, through tabbing or other methods.

    Thanks,
    Will

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Message alerts currently appear in the title page area of the browser as ‘browser tab notifications.’

    At the moment, we don’t have a feature for highlighting the chat button.

    Learn more about changing the widget’s behavior on your site here:
    https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Option to sort kb articles in widget cards

    Showing articles in Pre-chat form is minimizing the unnecessary chat made from a website visitors, every website have it own frequently asked question, it would be necessary to allow us to change the order of the articles so we can order them according to its importance

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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