picture :
https://drive.google.com/file/d/1gGBzfg7iJv-oW_ul2AQZEUqGtKzdg1n8/view?usp=drivesdk

Add ability to edit default widget chat bubble icon. We have a little robot that we would like to use as our company mascot and put him on the chat icon. Unfortunately there is currently no way to swap out the default chat bubble with a different image.

It would be great to be able to edit images for posting on the knowledge base.
Also, the current formatting tools will really need an update to contain a date picker, info panel, emoji stack, and a table for one.
Image editing options with numbers in a circle would be a great addition.

I want an option in the admin page that when toggled on, all tickets created from chats will automatically include the chat transcript in the ticket message. On the webhook for "ticket created" event, I want also those transcript to be sent as part of the JSON data.

May I know if you guys offering a browser app for your tawk?
For example, I can install tawk as a browser app using Microsoft Edge browser and it's installing a browser app.
Like in chrome - I can install YouTube and some other websites as a browser app from the address bar and can use that as an app.
I hope this screenshot will help you to understand more about the concern.
https://prnt.sc/1euxq13

I hope you add same this features that buttons when press on appear text https://tawk.link/521727297ca1334016000005/vc/6102d1602affac3958ff0

Well I have users in my tech support requesting for problem resolvings but when the user leaves the site for a while it closes the chat session and agents cant reach the user back. in my case the users category are those who doesnt ahve any idea on how to use email., so that we cant reach them via email. and would be great if U could make chat sessions static,e.g. whenever user goes back to the site he can see the new messages form the agent from the previous conversation

I want to make transcript chat organized by the category choice from pre chat form, so I don't need to giving tag on transcript chat one by one. So, I can filtering chat by category

At current event 'ticket:create' can you add all details of the ticket? For example, I miss:
- attachments
- tags
- priority
- assignee agent

I want to implement your tool with paid addons on our company, but integration is a main feature that our CEO request.

In the Knowledge Base it would be convenient to highlight the active filters in the articles, so that it is clearer to see which filters have been activated, distinguishing them from those that retain their initial values.

Especially necessary in the case of Categories.

A tool to change the colours of the agent's dashboard, to make it different from another session if there are 2 chat environment opened

so that when customers text, I will know what gender it is for consultation ( translate.google.com)

Link to a specific part of the document, the headings (H1, H2, H3 ...) to be exact, and thus have a visible index or, at least, have the direct link in that specific part of the document.

It is very convenient to be able to have a subtitle link to refer to the part of the document that interests you.

https://developer.mozilla.org/en-US/docs/Web/HTML/Element/a#linking_to_an_element_on_the_same_page

In your product feature section its showing your screen sharing is free, but the voice +video+screen sharing is add on .. I had selected this software only for that feature but now you r saying its paid, and your customer care says maybe out dated information , why should I suffer for Your fault ??

https://crowdin.com/project/tawk-android

The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.

When a triggered message appears and you click on it, you expect that the message opens in the chat window. Instead, it only opens the widget home screen with different options which is confusing.

Is there any possibility to directly open the chat message?

Currently, it is only possible to upload an individual logo in square format for the knowledge base (e.g. 200 x 200px). However, lots of logos have individual formats, e.g. rectangle instead of square.
It should be possible to upload any kind of ratio/format.

Nu wordt bijvoorbeeld automatisch "u" gebruikt, maar wij spreken liever met "je". Dit kan ik nu niet aanpassen.

This is all for the knowledge board

1)knowledge board table needs to have the standard add/remove, before/after once the table has been added

2) WYSIWYG in the knowledge board paragraph

3) knowledge board add code tool does not seem to work and confused by the option on the left when adding the code because it does not make the choice that is picked