I suggest that the word / character limit not be limited when the chat is not offline

For added security, I would like to have two-step authentication for agents as they log into the app. I would be happy with email, text, or an authentic app.

Good morning,

when we have a holiday due to a holiday that falls during the week, we cannot set a closed chat. I propose to add the possibility of setting non-standard working hours on specific days

Provide a colour background option for the TAWK APPLICATION.

On a web browser, it can be done by using extensions, but not in the app.

Colour white literally hurts the eye in a long period of usage.
However, the app stays in white and it also drains the battery too fast.

Allow Knowledge Base Site to add to the Google search engine (SEO) so that when user search on the google, the knowledge base site link will show up on the search result. Also provide sitemaps so that google could crawl all the KB links properly

When an image block is created, either on the block tab or on the Gallery (WP Style). It would really improve the SEO level of our articles and tutorials.

https://monosnap.com/file/hde0K5UVBJsmJu4lH6q3GrbhmHdhBK

Awesome platform!

Add permission function for Roles so that for example Supporer cannot issue the IP Address of the user and for example the Manager can issue

When the visitor leaves the page or changes from URL, it changes the Chat window to another different with the same visitor ID. Start from 0 the conversation and the tags are lost.
Tags would be more useful if they work with visitor ID and not with active chat

Please give option for bubble icon also, It can be paid. Because with that will give freedom to firms to use their own designed icon.

we have a employee that is color blind and has a hard time knowing if it is a whisper as they cant tell the color change , would be cool to have a whisper symbol or that it says or something.

In widget Square chat Option, do you able to add Your image/picture with chat on Square chat widget option. This would be easier for visitors to know that’s chat option with this person.

I want to set the color of the widget and the color of the button separately. For example, if I change the background color to white, there is a problem that text area or button disappears.

The web form for submit a ticket miss the upload attachments feature. Please add it to allow user to attach screenshots of issues.

Hi guys,
Great job on the localization in KB.
But I believe you can let us have its full potential if you could automatically translate into the selected language than us manually doing translation for each item we want to change the language.

Would it be possible to disable the flag that appears while the user does not activate the webcam? We live in a country with political conflict and it creates problems for us with users

we get all notifications in time except ''visitor left'' notification

The images uploaded on the Gallery section of the Knowledge Base are stored and displayed using the original file size (Ex. 1200x800 px).

When they are embeded on an article of the KB, they are displayed using 630px width.

Since the resource is there, would it be possible to have some kind of zoom behaviour so user can see the full size image?

Thanks and congrats for an awesome product and support team.

Hi, It would be good to be able to import chat history in JSON format, previously exported by using the export function. Since, if someone, by mistake, deletes some chat history, but he has the backup in JSON, he could roll back very easily. Thanks