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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Have a notification to an agent if a user goes to a specific page URL

    If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Start Ticket system from a higher number

    No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. custom css for Knowledge Base

    allow me to add custom css to my knowledge base. I would like to make my KB theme a bit nicer with custom css and custom fonts

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Existing User Auto Identification.

    Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. departement selection order

    will be good to be able to select the order in which the departments are showed in the widget

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio

    Make every conversation for every agent private
    In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add keyword field in knowledge base.

    It would be nice to have a section for keywords on articles of the Knowledge base. This way, the users could get find more easily the article for theire problem. I have find that some time, the article doesnt always containt the word that some would shearch for.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. split messages on desktop like on mobile

    There is a difference in the way the chat looks between mobile and desktop use. On the mobile, the chat is splitted every time the user presses enter. On the pc, it look like one big message.

    We would like to see the display on the chat like on mobile, so it is easy to get an overview over, when the user have added something later to their message.

    It have recently lead to a minor misunderstanding between the user and our support team :-)

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. i need to have tawk import data into the chat so we know which chat goes with which!

    i need to have tawk import data into the chat so we know which chat goes with which! as this is post placing an order! and how it is now. we cant keep track of which chat cooresponds to which customer

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tawto Ticket email

    Is there any way to remove Message your customers with tawto it's free?

    This is un-necessary for my customers.

    Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hierarchical base Pre-Chat Question

    Dear Team,
    In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. It would be great I can translate the following texts: "Conversations" "Unanswered" and "Active" in the chat window

    It would be great I can translate the following texts: "Conversations" "Unanswered" and "Active" in the chat window. As well as change the color of "send" icon to match the scheme of my modified widget.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. contact@ultimax.fr

    Would be great if we could know if an employee is online for chatting, programatically by Javascript, like :
    window.Tawk_API.isAnEmployeeOnline()

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Be able to set a list of keyword or phrases to triggers

    In current situation, I can set a keyword that will activate a trigger. If I want 2 keywords, I have to create 2 triggers, and that easily makes going to 20 trigger limit. We should be able for one trigger set a list of keywords or phrases, seppareted by commas for instance, let's say I have 30 keywords that I want to trigger a reply, it's not possible with current system.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make mobile number mandatory instead of email.

    There are some users who do not use email, or mobile number can be used instead of email to facilitate communication with the user.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Additional history export options

    I would love to be able to export our chat history in 1) chunks bigger than 100 and 2) in a single file format, either csv or json.

    The current nested folder/one-json-per-chat format makes it very difficult to work with the otherwise valuable data they contain in any easy way.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add user's Name in the welcome message

    It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Chat widget thoughts

    1. Be able to upload our own attention grabber
    2. Allow each mode to have its own attention grabber (offline, etc)
    3. Provide a form to visitor if agents have not answered chat after XX seconds
    4. Be able to see online agents and communicate with them or transfer a chat
    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Customize chatting textbox

    Currently users might find it hard to spot the text box to focus for start chatting with agent.

    It could be great it there is option like we can change overall background color of chat textbox or draw a clearer line to separate the chat text box and top conversation history

    6 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please make Tawk.to a Omnichannel messaging platform

    In today's world, We can't force customers to come to a specific platform for support. Also for us managing multiple support channels is very problematic. so can you please make tawk .to an omnichannel customer support application where users can ask for support from their Facebook account, messenger, WhatsApp, Twitter, telegram, sending email, sending SMS. and we can entertain everyone from a single panel. we can also provide phone call support. Something like jivochat.com for Freshdesk. also Chatbot is another suggestion so basic queries will eliminate from live agents and response time will be better. we are ready to pay…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

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