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  1. Formatting in messaging (*bold* _italic_ ~strikethrough~ etc) like Slack

    Very helpful in communicating with customers and getting your point across clearly. Here is what I mean, many of us are probably used to this already https://slack.com/intl/en-ca/help/articles/202288908-Format-your-messages

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. A list for admins to see how many chats each member of their team got in a period

    It would be pretty nice to have a list of all your team members (by department or all) and the number of chats they got in a period

    3 votes
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  3. new integratinos

    please integratin whit whatsapp, facebook and intagram???

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ecoommerce Transaction Tracking

    I would like to be able to track if a chat led to an ecommerce transaction.

    4 votes
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  5. To be able to create folders to organize messages in the message panel like gmail for example.

    To be able to create folders to organize messages in the message panel like gmail for example.

    1 vote
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  6. It will be very helpful if we can start triggers while we are offline.

    It will be very helpful if we can start triggers while we are offline. For instance we want to offer a helpful instructional video on checkout for every on eon the checkout page for more than 20 sec but triggers wont start when we are offline.

    1 vote
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  7. Separate First name to Last Name

    I think it is better to separate the First and Last Name for people that have long names.

    1 vote
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  8. 1 vote
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  9. Online status smart enabling feature for small teams, Please VOTE UP.

    Hi Everyone,
    let me start by saying that tawkto is an excellent tool, however, being a team of one for answering chats (and runnign operations) it feels rather cumbersome as literally every morning on top of logging into another zillion of dashboards I should remind myself to be logged into tawkto as well.
    Could we please implement a smart enable online chat status feature for smaller teams 4 people or less that works automatically?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Display the Knowledge base articles in the popup widget if the customer support is not available.

    The knowledgebase is a good idea, but I think it makes more sense if those articles can be displayed to our visitors when the customer support is not online.

    1 vote
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  11. There should be a chat option in YTviews.

    There should be a chat option in YTviews. Because we get instant response. Where now chat option is not available so every time I have to mail. And I don't get any response in mail. So there should be a chat option in YTviews

    3 votes
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  12. om het mailadres in de pre-chat te controleren op echtheid. Nu kan je ook een spatie of een letter ingeven als bezoeker.

    Je kan als bezoeker eender wel karakter ingeven bij het verplicht mailadres-veld. Dat maakt de chat waardeloos. kunnen jullie op echtheid controleren of de @ als een van de verplichte karakters maken?

    1 vote
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  13. 1 vote
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  14. 1 vote
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  15. Make it so when user enters site they hear a message notification..not to agent. to the customer

    Make it so when user enters site they hear a message notification..not to agent. to the customer

    1 vote
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  16. 2 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. ASSIGNATION ACTION IN TRIGGER

    Can you add new Action in the trigger to assign a chat to a specific user or department based on context (condition)

    To manage a customer support with multiple departments, assignation rules are mandatory.

    The current department integration is quite limited with only the possibility to use department with the pre-form.

    3 votes
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  18. 3 votes
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  19. 3 votes
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  20. 1 vote
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