Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Make an costumer FAQ. like the internal Tawk Knowledge Base

    Make an costumer FAQ. like the internal Tawk Knowledge Base

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Changing the title of a ticket after sending it, like in Zendesk

    I'm using Zendesk but are looking into switching to Tawk.
    One big thing missing in Tawk is being able to change the title of a ticket, for a quick and better overview and what the ticket is all about...

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. How do I raise my chat bubble by kike 30 pixels on mobile?

    I want to raise the chat bubble by 30 pixels so it doesn't interphere with the sticky footer menu

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. POP-UP in Monitoring TAB

    Everytime someone logs in my ADMIN, besides getting a opoup in the tab, it should warn me in a more efficient way. Besides, I should be able to keep track in my users activities, as in like monthly I'd know how many of them logged in or not, so I know if theyre using the admin.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. save chat history so customers can access the chat again

    The chat history of customers When visitors exit the site, after the visitors intend to buy customers back to the site, there is still chat history. Customers can see what they have previously chat

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. 123.hp.com/setup | HP Printer Driver download & setup

    Connect HP printer to network to start 123.hp.com/setup
    HP printer wireless setup manual is here. Read and understand the guidelines clearly to proceed. Troubleshoot errors using the compatible troubleshooting guide. Print a test document to verify print settings.

    Before you begin HP wireless printer setup
    • Connect the hardware to the required slot
    • Find the slot to fix the power cable and USB cable
    • Switch the device ON
    • You can view the device display screen
    • Move to the Settings >Network
    • From your device control panel, select the option, wireless setup wizard
    • Execute the setup…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add the ability to change aliases during chat

    Including the ability to change aliases during chat would be helpful to smaller companies that only use one or two computers at a time. This way, if something needs to get escalated to a supervisor or manager it can be an easy switch!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. It would be nice if the message deletion feature was added by mistake.

    It would be nice if the message deletion feature was added by mistake.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make ticket email templates in native languages, it's way more trustworthy.

    Danish costumers really dont trust webshops that are not in the native language, I guess it's the same in many other countries.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add the opportunity to change the color of bottom part of the widget’s header

    It will be very helpful if there will be opportunity to change the colors of the widget’s header separate, like the short message field and greetings context field.
    https://imgur.com/a/j9rQcuh

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Report showing Agent status history

    Report that shows agent status history. For example:
    Available TAWK Hours = 40
    Josh Online 32 Hours Away 8 Hours
    I would use this to make sure agents are participating in using TAWK.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Possibility to download the Report as CSV

    I would like to request the possibility to download the Report as CSV. Thanks.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Triggers with input fields

    My title says everything, we need a chat rescue with email field (as 99% of other live chat on the market)
    Thanks for your work

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. please change your privacy policy point so that we can do much more than current. www.dptaxexperts.ocm

    please change your privacy policy point so that we can do much more than current. www.dptaxexperts.ocm

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option to create a group when generating a report

    current reporting is generated agent by agent. I would like to suggest an option for me to create a group with specific people in it. So that reporting would be easy

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add the Feature of downloading the number in contacts

    Just add the contact info while downloading the Contacts

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Different message colour for system and agent messages

    Hey there, it would be great if automated messages from the system appear in different colours than messages from agents on the customer's side.

    So that a customer can directly see by color if the message comes from an agent or the system.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base