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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Allow Sections in Knowledge Base

    Allow Sections in Knowledge Base

    So at the movement there is no option to create sections in knowledge base for example, if we are a school we would need a knowledge base for Teachers and Students and may be also for Parents.

    If there is a section toggle that would allow to toggle between sections the teachers would jump to their toggle option and look at their Knowledge base, and students on theirs and parent on theirs.

    Cause at the moment the only way we can separate is categories which is not a good option when dealing with 3 types…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    As of the moment, we only have the Category option for segregating groups of articles in the Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow users to upload images/files without having an agent online

    Allow users to upload images/files without having an agent online

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    There is not currently a feature allowing visitors to attach files when agents are offline.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Chat Widget Position Problem

    We want to take chat widget position freely, be able to move in less areas like 20-30 pixel. We have footer in our website and the footer is just closing the chat widget. Also we do not want to just put it on the middle of the page. If you could get back to us about this topic we would be happy and we can find onether solution to that problem,

    Thank you so much!

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Include a link to tawk.to dashboard from email notification

    When receiving a notification mail for an offline message sent,

    include a link to the dashboard for easy access to the ticket by simply clicking on the link

    There are no security implications involved because if the person is not logged in, just prompt them to log in.

    This feature will greatly help as there is no need to manually access tawk.to page from a browser.

    Simple feature but save a lot of time. Please consider.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Be able to customize color of links and text in knowledge base.

    You should be able to customize all of the text/link colors in the knowledge base so that you can match your branding.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. to notify user on mobile phone, when sessions get's automatically logout from mobile app

    Please add a feature to notify user on mobile phone, when sessions get's automatically logout from mobile app.

    Currently, I don't know when the session gets expired on cellphone and after 1-2 months, I resign into the mobile app

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add validation on Mobile number

    It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a feature for phone number validation.

    The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. please add a padding option or css edit

    tawk chat is a great and useful plugin... but! it's must have a padding and margin options most of the users in this plugin is a website builder so it's will be wonderful if tawk add this option

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature allowing users to adjust the widget padding or edit the widget using CSS.

    Helpful link:
    Changing the appearance of the chat widget: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a direct option for sending a recorded voice message.

    As an alternative, you can record an audio file and send it as an attachment to your customer.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Highlight the chat button when it is focused via tabbing

    Hello,

    To make the chat widget more accessible, it would be nice if the chat widget button would become highlighted with a color of suitable contrast when the button becomes focused. My thoughts are that this could be an additional color option in the widget customization window. This should happen whenever the widget button becomes focused, through tabbing or other methods.

    Thanks,
    Will

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Message alerts currently appear in the title page area of the browser as ‘browser tab notifications.’

    At the moment, we don’t have a feature for highlighting the chat button.

    Learn more about changing the widget’s behavior on your site here:
    https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Option to sort kb articles in widget cards

    Showing articles in Pre-chat form is minimizing the unnecessary chat made from a website visitors, every website have it own frequently asked question, it would be necessary to allow us to change the order of the articles so we can order them according to its importance

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. SECURE FORM

    I would really love it if you guys enter a secure form option for users to put their confidential passwords and usernames on

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Although a secure form option is currently not available in our chat widget, we take your privacy and data security seriously at tawk.to.

    All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Ask for email and save it

    I want that the visitor first asks the question and then the chatbot ask for email. I think its much better to get information step by step.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    There is currently not an option to automatically send a form in response to a visitor’s question.

    At this stage, our forms options include a Pre-Chat Form and an Offline Form.

    To learn more about our Pre-chat form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form

    Our automated chatbot feature is currently on our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Live Chat Editor

    To Add A Live Chat Editor, Change The Background, The Icon Without Any Coding

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    There is no option to change the background color of the chat widget and trigger at this time.

    We have, however, just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You now have more options for customizing your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.

    It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Knowledge base images pop up in modal window when clicked

    Images uploaded to the KB can often be blurry or undersized. I would suggest improving the image quality, but also allow the images to show in a larger modal popup when clicked.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don’t have a function for magnifying the image on click or through the pop-out option.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Remove "Was this article helpful?" from chat widget if disabled in KB settings

    When disabling "Receive Feedback on Articles" in the KB settings, it removes the "thumbs up/down" from the KB, however it leaves it in the chat widget article.

    If disabling this feature, it should disable in both locations, not one.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    Once the Feedback option has been disabled, the ‘Was this article helpful?’ feature will be disabled as well.

    The ‘Still need help? Message Us’ will continue to appear on the widget.
    See this screenshot for reference: https://prnt.sc/1o32zfu

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Add New Feature

    Change The Live Chat Background

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have a feature for changing the background of the live chat window.

    However, the background colors for Agent and Visitor messages can be customized in the Widget Appearance area of the Dashboard.
    Learn more about customizing your widget’s appearance here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Add a feature to import from intercom

    I want to switch from intercom but I'm dissuaded because I don't want to lose track of old conversations & user context.

    You could even just have a single standardized import format and then your customers could write scripts to convert various other company's export formats into your import format, and share those scripts with each other!

    1 vote
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature for migration from Intercom to tawk.to.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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