Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
53 results found
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Windows app icon blinking
Please add windows app icone blinking when a new chat or message comes. It is difficult to notice chat or message if no headphones on
100 votesTo All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. At the moment, our tawk.to Windows app does not display a blinking icon when agents receive a chat. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Automatic update status when PC lock and unlock
By windows lock -> set status to invisible
By windows unlock -> set status to online64 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, the only way to change the status of the chat widget is to manually go on the profile icon located in the top right corner of your dashboard and select online/away/invisible. We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Chat assignment
Option for chats to be assigned to each agent in a 1 x 1 shift
36 votes -
Minimize to system tray
Let the Windows App minimize to the system tray to run in the background. This to spare room on the taskbar.
36 votes -
How to remove or edit the "We are here" message?
How can I remove or edit the "We are here" message?
34 votes -
Windows app: start on PC startup BUT Minimized near the windows time
The WIndows app start on the PC on full screen, will be better have it minimized or decide that I want minimized when PCis on as Telegram, Skype and other app that start with Windows but minimized.
Actually all the time I turn on the PC I have to manually minimize the app.
23 votes -
A feedback pop up box on the chat completion instead of the thumb up/down
this to happened in all chat apps/brands
9 votes -
An option to use the older version of the application!
This new update is not very user-friendly and I've been facing various issues with the interface.
Please make it possible for us to use the older version. This forced upgrade to the latest interface is not healthy.
9 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Elle from tawk.to. Thank you for reaching out.
Unfortunately, there is no option to revert back to the old version of the dashboard.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
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We would like to have a spell checker in the windows application.
Would like a spell checker in the windows app. As a developer myself of software, its a pretty easy find to add that for free. Lot of tools out there for that. Nice for my staff to be warned if this mistype something.
9 votes -
automatic away status in Windows application
would be very useful implement automatic away status in win application when computer is not used for x minutes
9 votes -
Windows Application - Get Popup Banner Notifications When In System Tray
When we minimize the application to the system tray to save space rather than leaving it in the task bar, it would be good if we could still get the banner notifications.
6 votes -
i'd like to see a tag based report soon
I'd like to see a tag based report, that's will be a good metric tool
4 votes -
Add a zoom function on the desktop app
Add a zoom function on the desktop app
4 votes -
Desktop application to System Tray
I always find having the Tawk icon on my taskbar is useless, I barely ever go into it until a notification pops-up which I then click. It would be great to have it minimized to system tray and still receive notifications.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, our desktop app is visible on the taskbar for Windows and the docking station for MacOS.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Bad Impression
In your product feature section its showing your screen sharing is free, but the voice +video+screen sharing is add on .. I had selected this software only for that feature but now you r saying its paid, and your customer care says maybe out dated information , why should I suffer for Your fault ??
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our Video + Voice + Screensharing is offered as a bundle package.
The Screensharing feature has always been a paid service and can’t be purchased separately.
Visit this link to learn more: https://help.tawk.to/article/video-voice-screensharing-add-on
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Redesign of monitor window / admin page
16:9 1080p monitors are extremely common. Having two windows tiled on screen is very common.
When I have the monitor app set to half-screen most of the helpful visitor information can't be seen.
It should be possible to completely remove the two left vertical columns by minimising them to the top horizontal bar. This will maximise the width available to display the active visitors, etc.
The font size should be customizable so I can make it smaller to ensure the information can be seen. Also perhaps make it possible to hide certain visitor information such as the icon showing which…
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have options for adjusting the size of the desktop screen/monitor window or customizing the font size in the Dashboard.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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It would be nice if the message deletion feature was added by mistake.
It would be nice if the message deletion feature was added by mistake.
3 votes -
3 votes
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Please give us option to hide "Send Again" button after offline form submitted
Please give us option to hide "Send Again" button after offline form submitted.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Neha,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently do not have an option for removing the “Send Again” button that appears after the offline form is submitted.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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Change the header backgorund colour when the dashboard is offline
Hello team
When we are offline, I want to change the header background color of dashboard
3 votes
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