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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Interactive (Co-Browsing) with visitor

    Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

    701 votes
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    under review  ·  41 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Screen capture

    What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

    440 votes
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    25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    150 votes
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    planned  ·  30 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    137 votes
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    under review  ·  5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need Reseller package

    start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

    regards
    vipul khanna

    45 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Chats Selector

    Hey! We're a small business trying to grow.
    We were thinking in adding a new feature that would take part in chats.
    Admins could see all the new and already existing chats, while Agents can only see the chats that Admins have set them.
    For example, I open a ticket saying I want to order an online coaching. The admin would be the one who only gives support and distributes the customers. In that case, when the customer pays, the admin would pass the chat to an agent, and the agen will be able to chat, but not to read…

    45 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Record video and voice chat feature

    For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

    21 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remove Dashboard branding

    Ability to re brand the dashboard same way widget is done, logo colors etc.

    18 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow agents to send gifs

    Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

    We just switched over to Tawk and we're missing them a lot.

    /sadpanda.gif

    18 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. 17 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    16 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Provide demo for Video + Voice + Screensharing

    You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

    15 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!

    The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…

    15 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Separate screensharing addon

    I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

    we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. free 30-day evaluation period for paid addons

    I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

    13 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    12 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. for voice and video add on - be able to setup so that it is controlled only by chatter and not the customer

    right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

    12 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    11 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Offer white labelling of the backend dashboard.

    I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
    It keeps a business's marketing inline and fluid.

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. 9 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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