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315 results found

  1. Hyperlink available in Pre Chat Form

    In the pre chat form, if you post a telephone number there, it will become a hyperlink. It would be beneficial to be able to add custom hyperlinks in the pre chat form. IE: "Click here to access xxxxxxxx" , upon clicking on that link, would re-direct users to a custom webpage.

    6 votes
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    under review  ·  1 comment  ·  Admin →
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  2. Popout with sound notification

    Hello Team, I think it will be more attractive when any one enters site and chat window Popping out with sound notification..

    6 votes
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    under review  ·  3 comments  ·  Admin →
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  3. automatic responses that would be triggered with certain words if I am offline or online. Like "Donate" would send them the required URL.

    Automatic responses to key words of my choice- presets.

    6 votes
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    under review  ·  0 comments  ·  Admin →
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  4. Per Page/Site: Show/hide toggle for for Messages Inbox

    In the "new" messaging environment there is a ticketing system, which is great!! btw.

    But we have 3 pages and 2 sites. We only want to show the "sites" in the messaging environment and not the pages.. it makes the app look 'messy'

    6 votes
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    1 comment  ·  Admin →
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  5. Remove navigation history for chat transcript email for customers

    Sometimes we need to email the chat transcript to visitors for their own reference. While for emailing chat internally within company, it is okay to have navigation history(User navigated to page X), for sending out emails to the customer this history in the chat is not appropriate.

    Would be great if there was a drop down, where we could select if the email was meant for internal communication or external customer. In latter scenario, the chat transcript sent would not have the navigation history, but only the messages.

    6 votes
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  6. Trigger welcomes customer come back with their name

    "Welcome XXX come back, may i help you ?"

    This is my suggestion that Trigger could recognize customer's name and say hello with them. Then, they can surprise, feel comfortable, happy and appreciate us.

    6 votes
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    under review  ·  0 comments  ·  Admin →
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  7. Make chat window like intercm.io.

    If you make the chat window like intercom.io it will be a great product to use.

    6 votes
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    under review  ·  1 comment  ·  Improvements  ·  Admin →
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  8. Like / Dislike Spam

    Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons

    6 votes
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    under review  ·  0 comments  ·  Improvements  ·  Admin →
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  9. I would love the ability to remove the Share to Facebook and Twitter buttons on created pages

    Having the ability to remove the share buttons on pages would limit the chance of accidentally sharing a page that is supposed to be for internal business use only!

    5 votes
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    under review  ·  1 comment  ·  Admin →
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  10. Add option to delete a file is sent to the customer via chat.

    Wish: Add option to delete a file is sent to the customer via chat. For example, I accidentally sent the wrong file and do not want the client to download it from the link. Now there is no way to do that is not very convenient.

    5 votes
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    under review  ·  1 comment  ·  Admin →
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  11. Adding my company logo somewhere in dashboard

    I would like to be able to add my company logo somewhere in dashboard.

    5 votes
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  12. Vertical align middle center pre chat form text

    For some reason, the "pre chat" form doesn't allow blank lines. Naturally, the first line looks crowded with the input fields. Email for example if clustered. Just visit: http://imgur.com/oNAG0Rx

    The "when online" content editor allows me to add blank lines (the return key) to create the desired effect.

    5 votes
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  13. Ability to Search messages from "All Sites", not just selecting one from the list

    Ability to search all messages recieved from X date to Y date, rather than just messages from site Z

    5 votes
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  14. Chance the Button Messages

    It would be great if you could change the message on the button

    5 votes
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  15. Open chat through button with predeffined message

    Imagine that you have call to action section on your website with button saying "I want to know more about XYZ". Visitor clicks this button and it opens chat and in the visitor's message would be predeffined text, something like "Hello, can you tell me more about XYZ?" so customer can only press enter and start conversation with us.

    5 votes
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  16. geographic filter for local businesses

    I run a local business and I would like to have a filter that allows me to chat with users on my website from my own area.

    For businesses with several local branches in different places in the country, it would be good to have this geopraphic filter for each Team member.

    5 votes
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    under review  ·  0 comments  ·  New features  ·  Admin →
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  17. short url send

    I need to send short url for my customers. When they ask me about product i want to send them url like this "WEIDER PRO 255 L". Now they recieve url "http://be-fit.su/%D1%81%D0%BA%D0%B0%D0%BC%D1%8C%D0%B8-%D0%B4%D0%BB%D1%8F-%D0%BF%D1%80%D0%B5%D1%81%D1%81%D0%B0/594-weider-pro-255-l.html" from me. I think necessary to make a button for paste url and send it. Like url paste in gmail.

    5 votes
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  18. Text isn't wrapped when I change screen size

    see the screenshot http://screencast.com/t/t8A8eI73

    4 votes
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  19. Correct please spnish term "Someter"

    In pre-chat form the spanish traslation for "Submit" in english is traslated as "Someter", but this word is ver wrong traslated, "someter" means to subjugate,the correc traslation for that button is: Ingresar or Enviar

    thanks

    4 votes
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  20. Be able to merge 2 chats from 2 different customers into the same chat.

    4 votes
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