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  1. Remove the image on the front and back of the widget.

    I would like to remove the image sent to the widget on the front and back.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. New Report

    would like that tawk can includ the facilities to generate a report of the causes the customers select to beging the chat. I have type of causes you can select to star a chat, but I can't get a report of what kind of causes my operators receive.

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. please do add feature to integrate into mobile apps

    please do add feature to integrate into mobile apps

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  4. Add the capability to give a property its own ring/notification.We have 300 properties.We would like one to have its own ring to identify it

    We have 300 properties. If we could assign certain groups or properties their own ring, it would make it easier to identify the client.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Option to hide header menu buttons (on mobile)

    If possible it would be a nice option if we could hide the header buttons when mobile (back button and menu button).

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bug Report

    Desktop bubble widget is not working.
    When I select bubble widget for desktop, it doesn't show up on the website. Can you resolve this issue?

    Thanks in advance.

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  7. I inserted a knowledge base URL in section KB of your chat system, i see that i can only copy/paste it why i can't insert it automatically

    I inserted a knowledge base URL in section KB of your chat system, i see that i can only copy/paste it

    why i can't insert it automatically in chat answer to clients ? agents don't need this, end users need it !

    we have too many articles, we can't all codify with shortcuts, we need to be able to browse our KB too

    Also, i need to insert all links automatically from my KB of my website, chatstack can do this with WHMCS integration

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. be able to add specific agents to specific pages on a website.

    It would be beneficial to add a specialist of a certain service to that specific service page.

    1 vote
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  9. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. I like the functionality of the ticketing system, But I want to customize the look of the emails being sent

    I want to change the look of the emails being sent in the ticketing system to better show off my companies marketing tactics. Also I like to have my emails show my picture in it to more closely relate to my customers.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Activate McAfee

    Activate McAfee Antivirus Product. We all know that recent times are completely digital and we are completely surrounded by the internet, but we don’t know how dangerous it is to be surrounded by the internet.
    http://mcafee-mcafee.us/

    1 vote
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customized PreChat form based on department type selected

    This makes lot of sense as information retrieved by each department will be different

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. conversions

    As a digital marketer, I strongly recommend to add a feature to capture the converted leads, or a feature to measure hot leads. It would be fantastic if you could integrate it with Google analytics as well

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  14. Chat transcript need to be sent as per the admin location

    I had done a chat session with one of the prospective customer and endded the chat. Later I just want to check the chat history and noticed that the time which is mentioned against each chat is in (GMT+0) i.e I had the chat @ 2.pm but it shows as 8.am So, it would be good to update the chat transcription as per the specific zone. Actually the inflow of the customer is also depened on the time so, it would be really good to have this custome zone update from admin end.

    Thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. How we can change (System Message)

    I am using Trigger service for auto response to visitors on our website, But when auto response perform then visitor find this (System Message) text with my name. I want to change (System Message) word,,https://www.genuinedrugs123.com/

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and

    i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and upload and others too

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

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  18. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ticket - Make the thread into conversations in email clients, also going to Junk

    Regarding the ticketing features.

    1) In Outlook it doesn't thread the ticket replies and updates as part of one single conversation, please update something so it threads all conversations from the same ticket.

    2) In Outlook it made all replies sent via the dashboard to the recipient as junk / Spam. Maybe you need to look into some things to resolve that such as DKIM,etc

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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