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  1. tawk.to site on the homepage we logged on the first screen chat and other information for all the sites are mixed out. In addition to this,

    tawk.to site on the homepage we logged on the first screen chat and other information for all the sites are mixed out. In addition to this, when we open the page in addition to the manual we want to choose the site and we only want to see the information on that site I think.

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  3. Assign Triggers to Assets

    Currently, we create different assets for different parts of the site (support vs sales vs general). The triggers that pop up for new customers vs existing ones are different they should be kept separate (i.e., if someone has been to the support forum less than 5 times and on a page more than 4 minutes a chat should pop up saying "new to our support forum? Is there anything we can do to help?"

    That shouldn't pop up on the main site domain.com, just the support section, support.domian.com.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. get synching with shopify api for customer data asap

    full synch with customer data in shopify asap, name display order history,cart etc

    1 vote
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  5. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. "Add To Contacts" Trigger Action

    If visitor matched with some trigger that we set, then as an action the system can add the visitor as a contact with a name like "So-Close-To-Buy3875"

    Then we can create a new trigger for these visitors; when a contact comes back with a name including "So-Close-To-Buy" -> Send a message "We know you are so close to buy and to make it easier we will give you 10% discount coupon code. The code is: 5gvn8usw"

    Or for another reason, to convert a visitor to contact might come handy.

    1 vote
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  8. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Turn "On" The Trigger Sound By Default On Website.

    Hey!

    Currently, the trigger sound is turned "off" by default.

    And most times visitors miss the alert if they are not on the webpage, or are browsing else where.

    It would be great if the trigger sound is turned "ON" by default, so visitor's attention is drawn back to the webpage. (Sound works fine on the mobile) .

    Just a suggestion. Great product and service nevertheless!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. scroll to end of conversation on each new url

    I just signed up. But having used the feature once, asking your agents a question. I noticed that when I navigate your website, although the chat widget reloads and maintains the conversation on each page, it does not automatically scroll the conversation to the bottom. So the user would have to manually scroll the conversation on each new page url.

    I think you should automatically scroll the conversation down to the end whenever a new page loads for the user.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Signout Session

    Can you please add Sign out all the session from admin account.

    1 vote
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  12. Widget text position on center right

    When widget is on center right position, I think is easier to read text when is horizontal, not vertical.
    Example:
    L
    I
    V
    E

    C
    H
    A
    T

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. when creating an agent, select department they will be in.

    When creating an new agent, there should be a way to add them to a department.

    Currently when creating a new agent, one then has to separately go into manage departments and manually add that agent to the department.

    1 vote
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  14. Create a feature that will allow linking to a tawk shortcut. This will make responding to user questions much faster.

    For instance, if someone ask a question I could fire back with an answer using a short and that answer would contain a clickable link containing specific additional information.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Advanced trigger with "time on site"+"time on page" condition is not working

    What I need is: for new visitors who does not open chat yet and stay on
    site >1min and stay on page >10sec and URL is not mysite.com/basket — fire
    up the chat.

    This is my trigger setup https://tawk.link/521727297ca1334016000005/t/190e01e0-70b5-11e8-b1f7-0f0d62742637/19cb1050-70b5-11e8-b1f7-0f0d62742637/0101.PNG , but it does not work.
    If I remove condition #5 then it works fine, BUT! chat window fires up
    immediately after page load and this is not what I need.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Repository of common documents

    "Repository" tab.
    Similar to shortcuts and knowledgebase, a repository of the most common documents asked by visitors or answering their questions, example catalog, price list, datasheet etc..

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. The difference between a lip tint and lip stick

    Women have been using the beauty products since the beginning. However, today, with the introduction of lip tints, there are a number of lip dressing styles in the market. A lipstick’s main ingredients are wax and oils along with colour pigments to give your lips a colour. In contrast to a lipstick, a lip tint is mostly water or gel made of natural plants and mineral oil. It works as a lip dye, made of organic ingredients to moisturise and nourish the skin. Not just that, it is long wearing, smudge proof and quick to dry.
    Because lip stains or…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change the header backgorund colour when the dashboard is offline

    Hello team

    When we are offline, I want to change the header background color of dashboard

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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  20. Add Newsletter plugin for websites

    Just like the chat plugin, the newsletter / subscriber plugin will be a great feature to have.

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