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315 results found

  1. See the ratio chat-New client

    It would be great to be able to keep record of all chats on a dashboard so the sales team can see the conversion rate!

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  2. timestamp

    timestamp any notes made on a chat so that it is clear who has made which notes and you have a clear history. this will help build up a profile for that person for the next analyst to read.

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  3. Increase the length of times on spacing messages out

    http://screencast.com/t/YmApr8Kx0ooX
    http://screencast.com/t/XhjUQPvTDawJ

    Under the advance trigger you can add several messages at a time with a wait time, if the time length could be increased to days please.

    As want to deliver education on product each new day the client signs in.

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  4. Use Obie to suggest stuff to the team instead of this gazilion clicks away uservoice forum

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  5. I would like an extension for AbanteCart please.

    I would like an extension for AbanteCart please.

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  6. form popout window

    I hope I can change 'Start Chat' with 'Send'. I use it for reservation forms

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  7. Voice Notification For Users

    Please add different adjustable voice notification selection for the visitors to striking

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  8. have the ability to not having the cursor put automatically in the chat box after a automatic system message (trigger)

    When we setup triggers, the chat pops up automatically (automatic system message). The problem is that the cursor of the user is not on the chat box, so if the user was typing into another field in the web page, it now writes in the chat box and sometime annoying to the end-user. Would be nice to have the ability to set the cursor NOT to automatically go into chat box after trigger.

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  9. make it possible to move our attention image around

    I was thinking you could make it to where we can move the attention bubble image around to where we would like it.

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  10. Customizable login page

    I was wondering, what if you give the possibility to every user to customize their login page to their chat dashboard ?
    I mean let the user insert the logo of his company or other features that might make appear the login page more professional , if used by employees

    What do you think ?

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  11. to please also save the browser type in history with visitor details.

    to please also save the browser type in history with visitor details. As today i need it,. But unable to find it on my chat.

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  12. Add a trigger condition for history pages

    "Visitor history page" - as a value you put a part of an URL or exact URL that visitor visited during his session.

    Example: if visitor was on contact page once, don't ask him if he needs help.

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  13. when a user of my site to register on my website to get your name in the Auto-tawk with api

    when a user of my site to register on my website to get your name in the Auto-tawk with api

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  14. Hello... i want to integrate your chat widget with our website. I would like to know if hubspot can be integrated with your chat widget?

    It is easy if CRM solutions is directly integrated with chat widgets for companies focussing on lead generation. So I would like to know if you can do this then we would like integrate you chat widget on our site

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  15. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

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  16. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

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  17. Adding seconds next to minutes in transcript emails

    One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

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  18. Hello! Could you please prepare plugin for https://www.webasyst.com/

    Plugin integration for shopscript CMS - https://www.webasyst.com/
    Currently i use this cms for inet shop zebra-online.ru I can test it on our web source

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  19. Keep the agent's last WIP message if the user disconnects/ends the chat

    Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.

    Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.

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  20. Provide reports for evaluating chat data from business perspective

    Provide reports for evaluating chat data from business perspective

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