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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. color set up

    To be able to assign PROPERTY color if we have more than one PROPERTY set up

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Spanish traslation typo.

    Spanish word for profile is "Perfil", it says "Perdil".

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. add an API which allows invoking a chat session from within a windows application

    We would be delighted to work together with you in implementing an integration with our CRM system so that a chat session could be invoked from within the CRM and customer service representatives working with the CRM would be able to seamlessly interact with customers via chat

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. make it possible to measure the time the chat is online

    make it possible to measure the time the chat is online even if there is not people that want to chat, we are still online available. the time we click on and the time we click of during that day needs to measured. It will be great. % is not enough.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Alter the appearance of the chat widget when offline in mobile to highlight is a chat system

    The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.

    1 vote
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Better url parser

    Entering a "(note)" with an URL in the chat dialog includes the closing parenthesis in the URL - e.g.:

    xxxx (get more info on www.example.com/moreinfo)

    makes a wrong link to "http://www.example.com/moreinfo)"

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    What browser and OS are you using?
    Could you please contact our support team? They will gladly help you solve this issue and will inform the development team. You can contact support here: https://www.tawk.to/

    Hope this answers your request.

  7. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. It will be very helpful if you add a feature of automatic reply by joining the ticket just like

    It will be very helpful if you add a feature of automatic reply by joining the ticket just like " Our member will be available soon please wait for 2 mins. Thank you "

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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mobile Icon (circle) on Firefox Android

    Hello,
    The icon of the chat is two times greater than on other browsers. Is there a way to fix that.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Julien,

    Could you please specify the site where the mobile Widget shows up bigger than normal? What version of Firefox are you using? What version of Android you are using?

    Thank you.

  11. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Non editable conversation download

    Once conversation has ended to be able to download it as a pdf so that it cannot be altered and saved accurately to customer profile

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Visitor Tagging

    It would be helpful to be able to add a manual Tag/Flag/Color marker and a note for a visitor based on IP address (either as return or new visitor), so the host site may be able to recognize a Prospective customer or potentially undesirable visitor (without banning). This would allow to differentiate easily our own agent/users on the site from natural visitors.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ryan,

    Unfortunately, the session cookie we store for a returning Visitor can get cleared either by clearing cookies or by opening a new browser Window. So currently we cannot track users a precise as we would like to for this to be very valuable.

    Hope this answers your request.

  15. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

    0 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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