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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Hierarchical base Pre-Chat Question

    Dear Team,
    In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add keyword field in knowledge base.

    It would be nice to have a section for keywords on articles of the Knowledge base. This way, the users could get find more easily the article for theire problem. I have find that some time, the article doesnt always containt the word that some would shearch for.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. departement selection order

    will be good to be able to select the order in which the departments are showed in the widget

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Existing User Auto Identification.

    Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Start Ticket system from a higher number

    No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have a notification to an agent if a user goes to a specific page URL

    If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Importing chat history via json

    Hi, It would be good to be able to import chat history in JSON format, previously exported by using the export function. Since, if someone, by mistake, deletes some chat history, but he has the backup in JSON, he could roll back very easily. Thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Would it be possible to disable the flag that appears while the user does not activate the webcam? We live in a country with political conf

    Would it be possible to disable the flag that appears while the user does not activate the webcam? We live in a country with political conflict and it creates problems for us with users

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow attachments in web ticket

    The web form for submit a ticket miss the upload attachments feature. Please add it to allow user to attach screenshots of issues.

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  11. Color blind filter or at least tags or something to let them know its a whisper

    we have a employee that is color blind and has a hard time knowing if it is a whisper as they cant tell the color change , would be cool to have a whisper symbol or that it says or something.

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  12. Please give option for bubble icon also, It can be paid so needy people can take it.

    Please give option for bubble icon also, It can be paid. Because with that will give freedom to firms to use their own designed icon.

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  13. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Provide a colour background option for the TAWK APPLICATION.

    Provide a colour background option for the TAWK APPLICATION.

    On a web browser, it can be done by using extensions, but not in the app.

    Colour white literally hurts the eye in a long period of usage.
    However, the app stays in white and it also drains the battery too fast.

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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  15. specific working hours and days

    Good morning,

    when we have a holiday due to a holiday that falls during the week, we cannot set a closed chat. I propose to add the possibility of setting non-standard working hours on specific days

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Implement two-step authentication.

    For added security, I would like to have two-step authentication for agents as they log into the app. I would be happy with email, text, or an authentic app.

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. philomenaolwen@gmail.comInstagram Downloader: Wie Sie Ihren Umsatz und Ihre Conversion-Rate steigern können

    Instagram ProfilBild Zoom ist eine Facebook-Anwendung, mit der Sie Ihr Instagram-Profilbild in https://instazoom.io voller Größe betrachten können. Diese App wurde ursprünglich als einfache Möglichkeit für Instagram-Benutzer entwickelt, das Bild eines beliebigen Fotos anzuzeigen, damit sie es sofort auf ihren jeweiligen Instagram-Seiten veröffentlichen können. Inzwischen hat sich das Programm jedoch zu einer viel nützlicheren Funktion entwickelt, da es Instagram-Nutzern ermöglicht, Bilder viel detaillierter als je zuvor zu erkunden. Hier sind einige der wichtigsten Gründe, warum Sie diese Anwendung unbedingt auf Ihren Computer herunterladen sollten:

    Bilddetails anzeigen - Ein Grund, warum Instagram ProfilBild Zoom ein effektives und effizientes Programm zur Anzeige von…

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  18. I suggest that the word / character limit not be limited when the chat is not offline

    I suggest that the word / character limit not be limited when the chat is not offline

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  19. Add custom fields to ticket information

    It would be great to be able to add custom fields to the information sections of a ticket, such as Phone Number, Order Number, Request Type etc.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Display option hierarchy in pre chat form

    Did you ever visit namecheap site. They use a chat widget which would display a list of options initially. Then when you select any one of the option, more sub-options shows up and so on. It goes up to 4 or sometimes 5 levels. You too should ponder upon providing similar feature. Further the scrollbar should be little wider

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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