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49 results found

  1. Export Ticket History

    Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

    For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

    22 votes
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    planned  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Xamarin

    To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.

    15 votes
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    planned  ·  7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Add visitors count under Reporting Tab

    Under Reporting tab, add visitors and visits.

    Like you are showing chat volume ,missed chats etc. based on different domain.

    Please add visitors count of website.

    11 votes
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    Hi there dear tawker,

    Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

  4. 10 votes
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  5. Please provide another sound for disconnect error

    The disconnect error sound sounds quite unsettling (it certainly sounds like an error occurred), this makes everybody in the room cringe, especially if it happens when nobody is a the desk at the time. I know I can disable sounds, but it would be preferable if the nice was a bit more mellow or something.

    10 votes
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    you can change the sound by selection ‘sound settings > manage’.

    But we will add some more sound options to choose from that have a more mellow sound!

    Good suggestion.

  6. Hello I would like to suggest an improvement: Reduce image size: https://static-v.tawk.to/a-v3-31/images/icons.png through the site tinypng

    Hello I would like to suggest an improvement: Reduce image size: https://static-v.tawk.to/a-v3-31/images/icons.png through the site tinypng.com to get lighter, this image is not optimized !, and sends it to the platform, we use the app on our website: http://lojahost.net and approved, we are releasing and installing our customers are loving all the features.

    10 votes
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  7. Allow users to opt-out (to comply with GDPR)

    While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

    As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

    "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

    As it stands at the moment, the widget may not…

    7 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Improve the all important desktop notification

    its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

    7 votes
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    planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Post tawk in Prestashop marketplace

    Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Leo,

    Thank you for your feedback.
    We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.

    Hope this helps.

  10. Module extension for opencart 2.2.0.0 Request

    Need new extension for opencart 2.2.0.0 version

    4 votes
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    Hi Hari,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  11. Make it possible to use more than one widget on the same web page.

    I would like to use one widget as a contact form, the other for chat. Some people would rather send email than chat, and I would like to be able to offer both. But I'm told 2 widgets would conflict with each other. I like the look of Tawk.to and would like to have the consistency of design rather than using another service to generate the contact form.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Mary,

    You are correct that 2 Widgets would conflict each other. You can setup different departments for chat and contact and they will show up in different colors so the right people can answer, based on the color of the conversation.

    We will be working on routing soon which will ring the conversation only for available Agents in the specific department.

    Hope this answers your request.

  12. Prestashop 1.6.0.9 - Module won't install so we insert the code manually to the footer.tpl

    Latest github not installing with Prestashop 1.6.0.9. It say installed but then when you search for it in modules it's just not there. It also leaves a dead menu link in the back end: ADMINISTRATOR > TAWK.TO when gives a 'controller not found' error.

    4 votes
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    Hi Chris,

    Thank you for your feedback.
    We are currently working on updating all current integrations and adding new ones and this issue will be fixed.

  13. Best multiple chat management

    It will be good if you can change display on multiple chat in same time. Actually, they stuck 1-2-3-4-5-6 chat side by side but its hard to manage it.

    It will be good if you can make a page like LiveChatInc. Just jump into this or this chat. Not to have it all in one window. Its hard when you have couple in same time

    4 votes
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  14. Speedup Message Delivery

    I notice when I'm offline and I receive an email notification of a new message, it takes a long time (15 - 30 mins) before that message shows up in my Tawk.to messages inbox. At first, I thought this was a caching issue, but I've tried refreshing the control panel multiple times, restarting the app, etc... I also tried logging in from a web browser and the messages still don't show up for a long time.

    I'm wondering if there's any way you can speed this process up? Once I receive an email notification of an offline message, I want…

    4 votes
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    We’re working on changing chats to be posted to messaging in real time as opposed to just once the session for the visitor is finished. This is planned for a release in the near future.

  15. Feature to know break-up of Mobile versus Desktop

    There should be a feature in the analytics, to tell how many visits (and chats) were from mobiles, tabs and how many from Desktops. This is needed because chat UI for mobile and Desktop are different (and so are there customizations done by site-owner). Success of chat facility or failure thereof cannot be assessed without having a rational breakup regarding device-type used.

    4 votes
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  16. Option to minimize/detach chat tabs

    It will be easier, If we could just minimize chats and keep open the important ones.

    4 votes
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  17. Please remove the resubscription mechanism on the monitoring tab

    Monitoring tab is nice, (you can keep it and we understand that is is needed for high traffic sites) but...
    we want to be notified when each visitor is entering our (small traffic) site and watch the behavior of the visitor.
    But now we have to resubscribe each 5 minutes or each minute.
    Please remove the resubscription mechanism or make it possible that the user can switch off this mechanism or make it possible to set / change the time-out value in a user preference.

    3 votes
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  18. When you load the dashboard the chat history needs to be the website not your tawk page.

    When you disable your tawk.to page and only have your website. When you load the dashboard the chat history needs to be the website not the tawk page.

    3 votes
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  19. 3 votes
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  20. offer image sharing options that are more robust

    offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.

    Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)

    1 vote
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