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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Remove all chat history

    I'd like a button that can remove ALL chat history.

    59 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Chat box must be draggable when Minimised also

    Chat box must be draggable when Minimised also. But from some specific place on the chat bar. It will help to multiple click and then drag and then again it need to minimise as it covers more space then before.
    Better if it just drags in shape what it is. But click at one point on the bar must be to avoid unnecessary dragging due to click by mistake.

    59 votes
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    under review  ·  9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. enabling shortcuts in the middle of a sentence

    I was surprised to see that is not possible to use of shortcuts is the middle of a sentence. So you can't use the SC to write something like: "please visit this page: /(something)......."
    Some would say that you can put all the sentence in a shortcut already, but in my case it's not so easy because every client has different needs, therefore I cannot pre-set all the possible answers.

    Would it be difficult to fix this?
    Thanks

    58 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. WYSIWYG for Shortcuts

    I would love to be able to customize the way that links work in the Shortcuts. Being able to insert a proper <a href="..."> style link would allow us to work in our sales funnel flow much easier.

    57 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 56 votes
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    under review  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Send Button for Live-Chat

    It`s needed for "noobs" at computers. So my mom would never use the keyboard. She would search the "send" button. So a "Send" button next to the live chat form would be a nice to have feature. Also i checked microsoft office supprot and bing ad live chat. They all use it. We too?

    55 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    55 votes
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    under review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Monitoring triggers

    It would be nice to see some information about triggers. How many times the have been triggered, at what pages, what did visitors do after the saw a trigger. Monitoring top-performing triggers, etc.

    54 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Admin Feature to Change Status of Other Admins/Agents

    Allow admins to change the status of other admins/agents.

    Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
    An option on the Manage Agents page to 'Allow admin status change' would also be useful.

    We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
    This can be quite damaging to a…

    54 votes
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    under review  ·  6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Closing chat message annoying

    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

    54 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

  11. integration with bitrix24

    I propose to make the integration with cloud-based CRM bitrix24

    52 votes
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    under review  ·  6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. adjust the leverage browsing cache, so that the page speed can be faster

    adjust the leverage browsing cache, so that the page speed can be faster

    52 votes
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    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    51 votes
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    under review  ·  6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Duplicate "Site", copy property - to duplicate the widgets, settings, triggers etc

    Duplicate "Site" option - to duplicate the widgets and settings and triggers etc (without having to create them from scratch each time, which is time consuming when you have to modify all the colours, behaviours, content etc for each and every customer you want to deploy Tawk.to on.

    49 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option to duplicate or migrate settings from one Property to another.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


  15. API Online Agents

    A simple API to get all the online Agents of ou tawk.to chat, to show in our website like :
    if the user * is online, show a green image and his name, and if the user * is offline, show a red image and his name...
    Sorry for my english, I'm french...

    48 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,


    Thank you for choosing tawk.to and for reaching out.


    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.


    You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  16. Set default Alias to a site

    Set default Alias to a site, for example when a customer chats from site A, Alias A is selected by default., when a chat comes from site B Alias B is selected.

    48 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us.


    The scenario you mentioned above can be created by installing individual widgets on each of your sites and setting a default Alias for each Property.


    To learn more about adding more than one widget to a website, visit this link: https://help.tawk.to/article/how-to-add-more-than-one-widget-to-website


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  17. Customise the chat widget back end

    Customise the chat widget back end so instead of it pulling in the first letter of the widget name - i can use a logo... This will make it very easy for my chat agents to identify from which website they are being talked to from

    48 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    When you first create a property, the default property image includes the first letter of the property name with a random background color.

    To change your property image, go to Administration ➞ Overview ➞ Property Image ➞ Upload Photo

    Helpful link: https://help.tawk.to/article/how-to-change-your-property-image

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  18. Allow HTML in triggers

    Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.

    45 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,


    This is Sienna from tawk.to. Thank you for reaching out.  


    We currently do not have an HTML option for Trigger messages.


    You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.


    Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards  


    Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  19. Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

    If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

    Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

    There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
    Public computer- automatically remove visitor information from…

    45 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, we do not have a functions for removingcookies.


    The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.


    To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  20. Auto-Direct to Offline Form if Department is Offline

    If a customer selects a Department which is offline, it should redirect that request to the Offline 'Leave a Message' form.

    It's frustrating for our other chat users in other departments who still have chat requests popping up when the chat query isn't relevant to them. In turn then frustrating the visitor when their query doesn't get dealt with or answered at all.

    44 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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