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  1. Allow to customize the mobile widget text

    Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
    It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.

    61 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have an attention grabber for mobile. The widget will appear as either a bubble or a rectangular icon to visitors accessing your website with a mobile device.

    The word “Chat” in the rectangular widget can not be modified.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Please add integration with google sites

    Please add integration with google sites! It would be a shame not to be able to use your wonderful service!

    60 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Remove all chat history

    I'd like a button that can remove ALL chat history.

    59 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. enabling shortcuts in the middle of a sentence

    I was surprised to see that is not possible to use of shortcuts is the middle of a sentence. So you can't use the SC to write something like: "please visit this page: /(something)......."
    Some would say that you can put all the sentence in a shortcut already, but in my case it's not so easy because every client has different needs, therefore I cannot pre-set all the possible answers.

    Would it be difficult to fix this?
    Thanks

    58 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Agata

    Thank you for choosing tawk.to and for sharing your question here.

    Our forward slash (/) feature for Shortcuts can only be used at the start of a message at this time.

    We currently do not have the function to insert Shortcuts in the middle of the conversation.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  5. WYSIWYG for Shortcuts

    I would love to be able to customize the way that links work in the Shortcuts. Being able to insert a proper <a href="..."> style link would allow us to work in our sales funnel flow much easier.

    57 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, our Shortcuts feature only supports plain text format.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  6. 56 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Findus

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have the option to send files directly to other agents or groups.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  7. Send Button for Live-Chat

    It`s needed for "noobs" at computers. So my mom would never use the keyboard. She would search the "send" button. So a "Send" button next to the live chat form would be a nice to have feature. Also i checked microsoft office supprot and bing ad live chat. They all use it. We too?

    55 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Great news! We have just released a major update to our widget.

    See our latest release here: https://www.tawk.to/category/updates/

    The "Send" (New Conversation) button is now a Widget card. You can change the text to suit your preferences.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Your request has been acknowledged, and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  8. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    55 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ivan Krechko

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Jira.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  9. Monitoring triggers

    It would be nice to see some information about triggers. How many times the have been triggered, at what pages, what did visitors do after the saw a trigger. Monitoring top-performing triggers, etc.

    54 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Dmitry Kornyukhov

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we do not have reporting for Trigger activities and history.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  10. Closing chat message annoying

    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

    54 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

  11. integration with bitrix24

    I propose to make the integration with cloud-based CRM bitrix24

    52 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Andrey

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Bitrix24.

    Great news! Our CRM (Contacts) is already in the beta stage.

    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!

    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/

    For our latest release, visit this link: https://www.tawk.to/category/updates/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our…

  12. adjust the leverage browsing cache, so that the page speed can be faster

    adjust the leverage browsing cache, so that the page speed can be faster

    52 votes
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    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for reaching out.

    We can confidently say adding the tawk.to widget to your website will have no effect on the time it takes your website to load.

    Because the tawk.to widget does not load until after your website is fully loaded, your page load speed will not be affected by having a tawk.to widget on your site.

    After your web page loads, the request to load your widget is made.

    Ultimately, widget load speed will be affected by your device, browser and connection.

    To know more how tawk.to affect the website load speed, visit this link: https://help.tawk.to/article/does-tawkto-affect-my-website-load-speed

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  13. API Online Agents

    A simple API to get all the online Agents of ou tawk.to chat, to show in our website like :
    if the user * is online, show a green image and his name, and if the user * is offline, show a red image and his name...
    Sorry for my english, I'm french...

    51 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for reaching out.


    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.


    You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  14. Set default Alias to a site

    Set default Alias to a site, for example when a customer chats from site A, Alias A is selected by default., when a chat comes from site B Alias B is selected.

    51 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  15. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    51 votes
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    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Salesforce.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  16. Duplicate "Site", copy property - to duplicate the widgets, settings, triggers etc

    Duplicate "Site" option - to duplicate the widgets and settings and triggers etc (without having to create them from scratch each time, which is time consuming when you have to modify all the colours, behaviours, content etc for each and every customer you want to deploy Tawk.to on.

    49 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option to duplicate or migrate settings from one Property to another.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


  17. Customise the chat widget back end

    Customise the chat widget back end so instead of it pulling in the first letter of the widget name - i can use a logo... This will make it very easy for my chat agents to identify from which website they are being talked to from

    48 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    When you first create a property, the default property image includes the first letter of the property name with a random background color.

    To change your property image, go to Administration ➞ Overview ➞ Property Image ➞ Upload Photo

    Helpful link: https://help.tawk.to/article/how-to-change-your-property-image

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  18. Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

    If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

    Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

    There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
    Public computer- automatically remove visitor information from…

    48 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, we do not have a functions for removingcookies.


    The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.


    To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  19. Allow HTML in triggers

    Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.

    45 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    This is Sienna from tawk.to. Thank you for reaching out.  


    We currently do not have an HTML option for Trigger messages.


    You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.


    Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards  


    Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  20. Auto-Direct to Offline Form if Department is Offline

    If a customer selects a Department which is offline, it should redirect that request to the Offline 'Leave a Message' form.

    It's frustrating for our other chat users in other departments who still have chat requests popping up when the chat query isn't relevant to them. In turn then frustrating the visitor when their query doesn't get dealt with or answered at all.

    44 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently do not have an Offline form settings for Departments that are offline.

    The following suggested alternatives can be done to avoid such scenarios:

    1. You can create separate Properties instead of Departments. With Departments, if there are no agents currently online in the department assigned to a chat, the remaining agents will hear the ring notification. This prevents the chat from going unanswered.

    Instead of creating Departments, you can create separate Properties with the designated agents. The Offline form will be activated if no agents are online.

    2. If you still prefer to have Departments, inform your customer that an agent from another Department will get in touch to assist them. You can also raise a ticket while in the chat and assign it to that Department.

    Once the ticket is raised, a notification will be…

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