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  1. CNAME Masking of the Tawk.to URL

    We use tawk.to as a pop-out chat.

    Because of this the tawk.to url is displayed.

    I think it would be a good idea to be able to mask the tawk.to URL with CNAME.

    So then the URL would could be 'livechat.example.com'.

    This shouldn't affect tawk in getting your name out of there as like with the chat being at the bottom of the page, your logo would be in the bottom right corner still :).

    Cheers,
    Nick.

    42 votes
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    under review  ·  4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Agents Reply By SMS

    Hello! For all of our flip phone agents, we should be able to respond like a text message. If we can do this, it would be awesome! Thanks!

    41 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Enable tickets created via email to use the "reply-to" address for ticket replies

    I currently have an issue where I'm trying to integrate an online contact form with tawk.to messages/tickets. The form gets sent from a default wordpress email address with the customer's email address passed through as the "reply-to" address. Tawk doesn't detect the reply-to address. Instead, it used the sender address. This makes it impossible to actually reply to tickets because tawk doesn't detect the right reply address.

    41 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there David,

    Yes, it won’t work as you are trying to use the ticketing system in a way that it’s not supposed to be used yet.
    We have had discussions that Visitors should be able to create tickets as well as Agents do but currently we only support Agents creating tickets.

    We’re thinking about this but are not sure when development on this will start, though.

  4. Custom visitor properties

    It would be great to have possibility to set custom visitor properties over JavaScript API, such as visitor.channel or visitor notes update.

    41 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Add Internal ticket feature

    It would be great if we can issue a ticket to internal departments, not to clients
    Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

    41 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Takiko,

    This is a good idea.

    Here is a temporary workaround.
    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

    Hope this helps for now.

  6. API method to create the initial message

    A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'

    39 votes
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    under review  ·  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Windows Auto Login on Start

    Right now every time I start my computer up I have to login and even if I click remember me, it doesn't stay logged in. It would be nice to be able to start it and have it save my login and auto log me in and set me as available when it starts unless I actually log out.

    Other software such as skype keeps you logged in automatically until you physically log out of that program. One less thing to remember to do.

    39 votes
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    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Sync status over all devices

    I would prefer to have the status synchronized over all devices. Now if I go online on the PC and leave the house with my mobile I can't go offline because changing status on the mobile doesn't change status on the PC. This is rather confusing. I see no advantage whatsoever in the way it is handled now over a synched status. At least make this an option: "Sync status on all devices" or "handle status on every device separately"

    37 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Minimize to system tray

    Let the Windows App minimize to the system tray to run in the background. This to spare room on the taskbar.

    36 votes
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    under review  ·  10 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Api for agent-managing.

    Api(rest?) for agent-managing. We will be happy to use tawk, if our admin will be able to create and modify agents without visiting tawk website. We want to connect our authentification system with your chat.

    36 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Track AJAX page changes, like how Ecwid shopping cart works

    I use a popular shopping cart called Ecwid. It uses ajax, so the page change happens within the browser window. Right now, when someone goes from product to product in my shopping cart, Tawk doesn't show those page changes. I know this can be done because the live chat service I was using before was able to track such page changes so I'm sure Tawk could too.

    36 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Link wordpress user logged in and display their name in the tawk dashboard

    It would be great to have users registered on wordpress website that browse the website to be displayed into the tawk dashboard with their name and other information taken from wordpress...

    36 votes
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    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Change page title dynamically

    I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.

    36 votes
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    under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 34 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Please allow custom timezones for offline messages

    It's set to GMT+0 but it would be nice is it could be set to different time zones so on first glance we could see when they tried to contact

    34 votes
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    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Ability to disable an agent going into IDLE

    We talk daily with more then 5 visitors on our website. Our talks, involve more than 6 hours of chatting. At some point the agent or the visitor might take a break or not say anything for a long period of time. It would be great if we could disable the IDLE feature because that is causing our chats to be interrupted and we as agents sometime can not rejoin the chats if the visitor isn't paying attention to the chat widget.

    34 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  17. More Javascript API events (chat started/ended by agent, chat message by agent)

    At this time "onChatStarted" and "onChatEnded" only react to user actions and not to agent actions. So you can have a chat ongoing but you never received a started event, and viceversa, have the chat ended by never received the ended event.

    This limits a lot the way we can "integrate" with the chat widget.

    E.g: keep the widget hidden and let only agents to start/stop conversations (by show/hide the wisget when the agent start/stop them)
    E.g.2: decide to always maximize the widget when a new message from the agent is sent (maybe depending on the message itself).

    33 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Visitors filter by name, ip, tag or attribute

    often i need find a specific visitor, but in the current view is very difficult because i can see only the IP or name, this is very difficult when you have more than 100 visitors, can be very helpful add filters by name, ip, attribute or tag to find visitors and begin the chat

    32 votes
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  19. Anchor Text for URL Link

    Allow to turn a text into a link, instead of posting a full URL. This would specifically be applied in the Triggers. The long URLs are not being clicked on.

    32 votes
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  20. Set time for automatic ending of a chat

    I think after a set amount of time a visitor does not reply (you can set the time) it should allow for the chat to be automatically ended, with some sort of message just before it ends like "Thank you for chatting, due to no reply the chat has been ended but feel free to open it up again if you need more assistance" But this message should be customizable.

    31 votes
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    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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