Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
315 results found
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Allow HTML in triggers
Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.
48 votesHi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an HTML option for Trigger messages.
You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.
Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Auto-Direct to Offline Form if Department is Offline
If a customer selects a Department which is offline, it should redirect that request to the Offline 'Leave a Message' form.
It's frustrating for our other chat users in other departments who still have chat requests popping up when the chat query isn't relevant to them. In turn then frustrating the visitor when their query doesn't get dealt with or answered at all.
44 votesHi!
Thank you for choosing tawk.to and for sharing your challenge here.
We currently do not have an Offline form settings for Departments that are offline.
The following suggested alternatives can be done to avoid such scenarios:
1. You can create separate Properties instead of Departments. With Departments, if there are no agents currently online in the department assigned to a chat, the remaining agents will hear the ring notification. This prevents the chat from going unanswered.
Instead of creating Departments, you can create separate Properties with the designated agents. The Offline form will be activated if no agents are online.
2. If you still prefer to have Departments, inform your customer that an agent from another Department will get in touch to assist them. You can also raise a ticket while in the chat and assign it to that Department.
Once the ticket is raised, a notification will be…
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Sync status over all devices
I would prefer to have the status synchronized over all devices. Now if I go online on the PC and leave the house with my mobile I can't go offline because changing status on the mobile doesn't change status on the PC. This is rather confusing. I see no advantage whatsoever in the way it is handled now over a synched status. At least make this an option: "Sync status on all devices" or "handle status on every device separately"
43 votes -
CNAME Masking of the Tawk.to URL
We use tawk.to as a pop-out chat.
Because of this the tawk.to url is displayed.
I think it would be a good idea to be able to mask the tawk.to URL with CNAME.
So then the URL would could be 'livechat.example.com'.
This shouldn't affect tawk in getting your name out of there as like with the chat being at the bottom of the page, your logo would be in the bottom right corner still :).
Cheers,
Nick.42 votes -
Agents Reply By SMS
Hello! For all of our flip phone agents, we should be able to respond like a text message. If we can do this, it would be awesome! Thanks!
41 votes -
Track AJAX page changes, like how Ecwid shopping cart works
I use a popular shopping cart called Ecwid. It uses ajax, so the page change happens within the browser window. Right now, when someone goes from product to product in my shopping cart, Tawk doesn't show those page changes. I know this can be done because the live chat service I was using before was able to track such page changes so I'm sure Tawk could too.
40 votes -
Api for agent-managing.
Api(rest?) for agent-managing. We will be happy to use tawk, if our admin will be able to create and modify agents without visiting tawk website. We want to connect our authentification system with your chat.
39 votes -
API method to create the initial message
A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'
39 votes -
Windows Auto Login on Start
Right now every time I start my computer up I have to login and even if I click remember me, it doesn't stay logged in. It would be nice to be able to start it and have it save my login and auto log me in and set me as available when it starts unless I actually log out.
Other software such as skype keeps you logged in automatically until you physically log out of that program. One less thing to remember to do.
39 votes -
Add Internal ticket feature
It would be great if we can issue a ticket to internal departments, not to clients
Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.38 votesHi Takiko,
This is a good idea.
Here is a temporary workaround.
What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.Hope this helps for now.
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Link wordpress user logged in and display their name in the tawk dashboard
It would be great to have users registered on wordpress website that browse the website to be displayed into the tawk dashboard with their name and other information taken from wordpress...
36 votes -
Change page title dynamically
I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.
36 votes -
Minimize to system tray
Let the Windows App minimize to the system tray to run in the background. This to spare room on the taskbar.
36 votes -
Anchor Text for URL Link
Allow to turn a text into a link, instead of posting a full URL. This would specifically be applied in the Triggers. The long URLs are not being clicked on.
35 votes -
Please allow custom timezones for offline messages
It's set to GMT+0 but it would be nice is it could be set to different time zones so on first glance we could see when they tried to contact
34 votes -
Ability to disable an agent going into IDLE
We talk daily with more then 5 visitors on our website. Our talks, involve more than 6 hours of chatting. At some point the agent or the visitor might take a break or not say anything for a long period of time. It would be great if we could disable the IDLE feature because that is causing our chats to be interrupted and we as agents sometime can not rejoin the chats if the visitor isn't paying attention to the chat widget.
34 votes -
Please have greater intergration with whmcs such as : http://www.whmcs.com/addons/live-chat-visitor-tracking/
Please have greater intergration with whmcs such as : http://www.whmcs.com/addons/live-chat-visitor-tracking/
34 votes -
More Javascript API events (chat started/ended by agent, chat message by agent)
At this time "onChatStarted" and "onChatEnded" only react to user actions and not to agent actions. So you can have a chat ongoing but you never received a started event, and viceversa, have the chat ended by never received the ended event.
This limits a lot the way we can "integrate" with the chat widget.
E.g: keep the widget hidden and let only agents to start/stop conversations (by show/hide the wisget when the agent start/stop them)
E.g.2: decide to always maximize the widget when a new message from the agent is sent (maybe depending on the message itself).33 votes -
Allow Custom Fields Via API
You guys have just released the Javascript API. It would be a huge help to allow us to use custom fields via api also as we have a field called "support pin" which we would like to autofill.
32 votes -
Visitors filter by name, ip, tag or attribute
often i need find a specific visitor, but in the current view is very difficult because i can see only the IP or name, this is very difficult when you have more than 100 visitors, can be very helpful add filters by name, ip, attribute or tag to find visitors and begin the chat
32 votes
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