Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Automatically change status to away when inactive
if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )
1,030 votesTo All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your request here.
An automated status change to Away is currently under review.
We assure you that this feature is under works and we will update you as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
996 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Interactive (Co-Browsing) with visitor
Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)
724 votesTo All Our Valued Users,
Thank you for choosing tawk.to. We will take note of your feedback and suggestions.
The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
721 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our chat transcript email is currently set to display the GMT 0 timezone.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Artificial Intelligence Bot
Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.
621 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Automation and agent allocation is currently on the development roadmap.
Our engineers are working on it and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Integrate with Slack Platforms
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.
With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.
579 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Full Slack integration with tawk.to is currently unavailable.
However, you can set up workflow automation through Zapier.
For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.
Read more and get started here: https://developer.tawk.to/zapier/.
This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Desktop Notification configuration
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.
488 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent MessageTo change your sound settings:
- Go to the top right of the Dashboard (user icon)
- then Manage Sounds.
Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=enEnabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notificationsManaging sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Screen capture
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.
453 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
Screenshots are currently not available in our chat widget.
We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.
This Add-on can provide better support when your customer needs help in navigating your website.
This is a faster and better way compared to requesting multiple screenshots from your customers.
To learn more about our Video + Voice + Screensharing, visit the following links:
1.Video + Voice + Screensharing add-on
https://help.tawk.to/article/video-voice-screensharing-add-on2.Getting started with Video + Voice + Screensharing
https://help.tawk.to/article/getting-started-with-video-voice-screensharingLet me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Multiple languages to choose for chatting
allow users to select different language for chatting
422 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At the moment, we don’t offer language selection before commencing a chat.
Alternatively, create a chat widget for each language.
Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings.
Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language.
To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Ask customer for email / name while chatting. Pre-chat form in chat
It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)
342 votesTo All Our Valued Users,
,This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.
An alternative method is to create a Trigger message asking for their information.
You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Provide an option to change the Client Notification Sound
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc
328 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we currently don’t have the option to change the client/visitor’s notification sound.
We’re continuing to build out our Messaging product, and new updates will be released soon.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Option to only allow agents to join as their self.
Say Joe is an admin/developer. Everyone knows Joe is the developer.
We hire "Bob" to answer live chats.
At any time the user "Bob" can join a conversation as "Joe" and could possibly do malicious things, then "Bob" can delete that history.
TL;DR:
1. Option to only allow agents to join as their alias.
2. Option to only allow admins to remove history.323 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas here.
These are the answers to your questions/suggestions:
1. Option to only allow agents to join as their alias.
Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
You can protect your identity by creating a new alias the customer sees when you respond to chats.Helpful link: https://help.tawk.to/article/creating-and-managing-aliases
2. Option to only allow admins to remove history.
Answer: Agents don’t have the authority to delete chat history.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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REST API for CRM Integration
It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.
301 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months.
In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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A desktop app for linux would be so cool!:)
For the rest of us you simply cannot handle viruses on window..
256 votes -
Make an API.ai chatbot integration with Tawk.to
It will be great if you make an API integration with API.ai chatbot with Tawk.to
You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.242 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an API integration with API.ai chatbot.
Our automation or chatbot feature is currently in our roadmap development.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Minimize the chat window, without ending the chat
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed
224 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session.
For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat.
You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.
Check this image for reference: https://prnt.sc/us30hh
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…
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add telegram.org integrations
Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?
171 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don’t have an integration with Telegram.
Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Allow users who pay to remove branding to also have the ability to add custom CSS!
I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
However, if the user paid to remove branding, theres no point in not letting them add custom css either!
Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…156 votes -
reCAPTCHA integration
reCAPTCHA integration
152 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have a reCAPTCHA or spam filter option for our chat widget.
Alternatively, you can ban Spammers by their IP addresses to prevent them from accessing the widget on your site.
Helpful link: https://help.tawk.to/article/banning-a-visitor
We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Admin Logoff function
The ability for an administrator to log off people who have forgotten to log out at the end of the day. Thereby stopping missed calls when there is no one really there but the system thinks there is!
151 votesTo All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section.
Alternatively, you can set up a Scheduler.
The Scheduler’s purpose is to make the chat widget go offline even if the agent is logged in.
Once the Scheduler is activated, you don’t need to worry about whether or not your agents forgot to log out.
Example:
Let’s say you’ve scheduled your widget to appear online from 9 AM – 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget…
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