No image or name on the top bar, on chat window while on mobile that happens on iOS ( iPhone X, 7 , 8 , XS iPad ) android (Galaxy S8, Motorola One) also the intro key to send the message is very tiny and the window jumps up and down. here is a link of a video of the bug I'm talking about https://youtu.be/UJ30MFtlCzc

Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

It will be great if you make an API integration with API.ai chatbot with Tawk.to
You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

It would be great if we can issue a ticket to internal departments, not to clients
Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

Ability to send to the online users of the website, a mass-message.

I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

Make a App for Linux

adjust the leverage browsing cache, so that the page speed can be faster

When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.

Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.

Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

reCAPTCHA integration

The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.