Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
-
No image or name on the top bar, on chat window while on mobile
No image or name on the top bar, on chat window while on mobile that happens on iOS ( iPhone X, 7 , 8 , XS iPad ) android (Galaxy S8, Motorola One) also the intro key to send the message is very tiny and the window jumps up and down. here is a link of a video of the bug I'm talking about https://youtu.be/UJ30MFtlCzc
9 votesHi!
Sorry, checked on the normal browser – there it’s ok.Yes, on mobile it’s not fixed yet. I’ll poke developers about it. Thank you for informing us!
-
Artificial Intelligence Bot
Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.
592 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Automation and agent allocation is currently on the development roadmap.
Our engineers are working on it and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Allow users who pay to remove branding to also have the ability to add custom CSS!
I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
However, if the user paid to remove branding, theres no point in not letting them add custom css either!
Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…155 votes -
Make an API.ai chatbot integration with Tawk.to
It will be great if you make an API integration with API.ai chatbot with Tawk.to
You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.242 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an API integration with API.ai chatbot.
Our automation or chatbot feature is currently in our roadmap development.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
add telegram.org integrations
Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?
171 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don’t have an integration with Telegram.
Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Minimize the chat window, without ending the chat
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed
224 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session.
For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat.
You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.
Check this image for reference: https://prnt.sc/us30hh
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…
-
Screen capture
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.
450 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
Screenshots are currently not available in our chat widget.
We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.
This Add-on can provide better support when your customer needs help in navigating your website.
This is a faster and better way compared to requesting multiple screenshots from your customers.
To learn more about our Video + Voice + Screensharing, visit the following links:
1.Video + Voice + Screensharing add-on
https://help.tawk.to/article/video-voice-screensharing-add-on2.Getting started with Video + Voice + Screensharing
https://help.tawk.to/article/getting-started-with-video-voice-screensharingLet me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Add Internal ticket feature
It would be great if we can issue a ticket to internal departments, not to clients
Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.41 votesHi Takiko,
This is a good idea.
Here is a temporary workaround.
What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.Hope this helps for now.
-
Agent Spell Checker - Partner with Grammarly
A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.
81 votes -
Ability to send a message to all online users
Ability to send to the online users of the website, a mass-message.
140 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our default Basic Site Notification Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.
You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.
Learn more about triggers here::
1. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggers2. Advanced Triggers
https://help.tawk.to/article/advanced-triggersIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Let only the administrator see what everybody is chatting, not the entire sales team.
I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.
88 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don’t have an option for hiding chats from other agents or departments.
All chats can be viewed by all members of a property.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Make a App for Linux
Make a App for Linux
96 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, the tawk.to app is not available for Linux.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
adjust the leverage browsing cache, so that the page speed can be faster
adjust the leverage browsing cache, so that the page speed can be faster
52 votesHey tawker,
We are working on optimizations through the system and this is in the works currently.
Thank you for the request.
-
Closing chat message annoying
When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.
54 votesWe are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.
-
Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
702 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our chat transcript email is currently set to display the GMT 0 timezone.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Allow to customize the mobile widget text
Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.61 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently do not have an attention grabber for mobile. The widget will appear as either a bubble or a rectangular icon to visitors accessing your website with a mobile device.
The word “Chat” in the rectangular widget can not be modified.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Desktop Notification configuration
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.
485 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent MessageTo change your sound settings:
- Go to the top right of the Dashboard (user icon)
- then Manage Sounds.
Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=enEnabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notificationsManaging sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
reCAPTCHA integration
reCAPTCHA integration
152 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have a reCAPTCHA or spam filter option for our chat widget.
Alternatively, you can ban Spammers by their IP addresses to prevent them from accessing the widget on your site.
Helpful link: https://help.tawk.to/article/banning-a-visitor
We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data
If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.
Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.
There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
Public computer- automatically remove visitor information from…45 votes -
Display trigger on mobile and tablet not only in fullscreen mode.
The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.
30 votes
- Don't see your idea?