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  1. chat transfer to another agent.

    Please give us the option to transfer the chat to another agent

    1,547 votes
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    106 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented. 

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  2. Enable queue

    Hello,
    A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

    1,443 votes
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    143 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  3. Integrate Facebook Messenger, Whatsapp, Telegram and more

    This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

    1,212 votes
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    129 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  4. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

    814 votes
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    68 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  5. Allow integration with Google Analytics

    It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

    494 votes
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    72 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  6. Filter out own people (by IP or name) from monitoring

    We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

    I'd like to filter them out.

    I'd suggest to filter them out either
    - by using the IP address (which is proably the easiest)
    or
    - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

    477 votes
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    81 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…

  7. Android and Ios SDK

    It would be great to have an Android and Ios SDK to add chat service to our existing apps.

    359 votes
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    58 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. As per our development team, this feature has been planned for future release. As you can appreciate, things, unfortunately, don’t always go according to plan. Other product launches need to be prioritized for the sake of progress. Rest assured, this has already been forwarded to the team. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  8. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    286 votes
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    24 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes showing the visitor's most recent conversation. To learn how to add the "Previous Conversation" card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  9. Agent permissions

    Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

    Ideas from comments:
    - Option to choose if Agent should get offline messages or not;
    - Option for unbanning people by agents;
    - Who can only see reports for a particular website;
    - Who can and can't see the analytics;
    - Who can whisper;
    - Who can edit global shortcuts;
    - Disable "+Add" property;
    - Forbid users to rename/create aliases;
    - Another agent shouldn't see other agent conversations;
    - Select countries to which agent is restricted to answer…

    233 votes
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    54 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawker,

    We are currently planning on developing granular permissions that will solve this problem.

    Hope this will be solved in the near future.

  10. Customize widget colors, bubble for online/offline status

    The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
    I would like the widget icon/color to be red instead of green when the chat is in offline status.

    The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
    Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

    192 votes
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    31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. It’s easy to completely customize the design of your chat widget. The widget color can be changed to your preference. To learn more on how to change the appearance of your chat widget, visit this link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget The ‘Hide widget when offline’ setting is off by default in your Dashboard. This means the chat widget is still visible even when you are offline. Learn more about customizing your widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  11. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    176 votes
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    32 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automated translation is currently on the development roadmap. Our engineers are working towards this enhanced feature and updates will be posted once the feature has been approved and implemented. In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app> https://crowdin.com/project/tawk-android 3. iOS app> https://crowdin.com/project/tawk-ios If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  12. Support Wordpress WPML (translation plugin) so that the right chat language shows

    WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

    120 votes
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    planned  ·  11 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  13. OpenCart extension - multistore/multilanguage

    OpenCart allows use of multiple languages within a single install. Essentially, they allow multilingual stores.

    OpenCart also allows multiple stores running on a single install/instance. It is a multistore software.

    So the talk.to OpenCart extension setting page should allow:
    1. Mapping of each OpenCart store to a talk.to site
    2. Mapping of each installed language for each OpenCart store to a talk.to widget within that OpenCart store.

    Store 1
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------
    Store 2
    ----Choose talk.to site ----
    ----English
    --------Choose widget--------
    ----German
    --------Choose widget--------
    ----French
    --------Choose widget--------

    In terms of…

    82 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Gumanjee,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

  14. Change the dashboard make us easier to see all customer chats

    Hello dear tawk.to ,

    First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this

    What am i suggesting ?

    -make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and…

    60 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The tawk.to dashboard is currently set to show a maximum of 4 chat windows in a single page view. Any additional chats will be placed on the next page. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  15. Reporting mechanism

    Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.

    59 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Integrate with Shopify more

    I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
    They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).

    It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.

    52 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our Shopify integrations add a separate tab in the tawk.to Chat window to allow agents easy access to each customer's order status.

    To learn more about our Shopify integration, check out this link: https://help.tawk.to/article/shopify

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  17. Optional Admin department notifications

    As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.

    Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.

    50 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We thank you and appreciate your patience and continued support over the years.

    According to our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to be released. As you can appreciate, unfortunately, things don’t always go according to plan, and other product launches have needed to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  18. push notifications for new emails, tickets

    Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
    We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

    32 votes
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    planned  ·  10 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Activate/Deactivate Sleep Mode on Monitoring Tab / Change Information Table Size

    The new Monitor feature could be good, but with the current acitvate (and can not be deactivated) Sleep Mode, the new feature would be destroyed. Monitoring means: Sit and See! So please let the customer the choice if the activate the sleed mode or not.

    An other needed fix is to make the informations line/tables on the Monitorinside flexibel and resizable. Some Pages have long URL or Site Title and on Monitor with more than 1366x768 Pixel) theres enough space on the right side available, so that it must be possible that the customer can resize the information lines.

    31 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Chatbox Redesign

    I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

    24 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Ho there Michael,

    Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

    Be patient as we are a small team. (:

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